Imperial Animal Hospital, Inc

normally ok, have a dog with an issue they had been treating. I have called them 3 times over 2 days about his condition, still waiting for Dr. to return my call. Office staff great, maybe vet too busy.

I have been going to Imperial Animal Hospital for nearly 35 years. Dr. Bates is the best there is and the staff of Doctors there are absolutely wonderful. Their staff is, without question, the most friendly, compassionate, understanding and patient group of folks you can hope to meet. I don’t know what I’d do without them and wouldn’t consider taking my animals (of which I’ve had many over the 3 ½ decades) to anyone else. Dr. Bates and everyone there has seen me through some serious illnesses that needed immediate and continuing care, some just because they were getting up there in age and needed some TLC; others who were just new and starting out their life with me.. .they’ve been there though it all and have been the strength I needed or the laughter or chat I required as well. They are, without exception, the very best folks to care for your family of animals, and by extension, yourself.

Misdiagnosis of my dog, wrong dose of medicine being called in by vet tech, owner’s excuses of staff’s incompetence. I was the one who finally figured out why my dog had gained so much weight-​it was from being on the wrong dose of medicine for several months Now I’m left with an elderly dog who gained 13 pounds in 4 months. If you are a customer of this clinic you might want to double check any prescriptions and go with your gut feelings about your animal. Do not just blindly trust the vet.

The doctors (we’ve seen Dr. Turner and Dr. Worth, and I know we saw another doctor, but I cannot remember which one) are great because they are very caring toward myself and my dog and my huge compliment on their entire organization is that they always try to answer any question I have to the fullest and to make sure I understand and am comfortable with my knowledge of the situation when I leave the office or get of the telephone. They have gone above my expectations several times by reaching out to me after the initial contact to check on my animal and see if I had all the information I needed and/​or asked for. They have online accounts so you can see your recent visits and information on your pet and they have long hours which makes it convenient to set appointments or to make an emergency visit, if needed, in the evenings.

Great staff and good clean facility. My dog and I were attacked while out walking and even though it was almost closing time (9pm) they stayed late so the doctor could see my dog. I am very thankful to them.

When our regular vet didn’t open until ten I decided to take a chance and go to Imperial Animal Hospital. It is right by my work and every day I drive by and see dogs playing outside in the yard and it is the highlight of my morning. When I walked in as soon as they opened without an appointment they fit me in diagnosed my boston in a few minutes and we were off with two medicines. It was really clean and nice and also very inexpensive. The workers were absolutely the friendliest you could ask for. All around a top notch experience and I am one of those crazies who treats her dogs like her kids!

Okay, While some people don’t consider their pet’s to be kids… Well this person here does. I’ve got two of the crazies cats around. One of them thinks he is a dog and the other is afraid of her own shadow. (Both are another story all together). I’ve been comming here for years to get them all checked out to their little kitty’s heart content. I must say that they are very, very very patient with my boy gus, he’s a little wiggy when he sees the carrier come out and has bitten a few of the poor people there. They also did a wonderful job when he was hurt badly and they got him all back up to snuff! This is the only place i will take them, and considering they are right around the corner, that itself is a plus!