Imperial Fence

First I requested an estimate and the guy had poor follow through. The next guy who took over was better and it was finally installed 2 mos after initial contact.
I paid the first half readily and a few weeks after install they sent a new bill which was larger than I expected. Now this part was my fault… having 2 little kiddos full time at home and 2 house rehabs going I fell down at paying the balance timely.
That said, I think it was 6 weeks later without warning they went to my property and ripped out the fence.
I called immediately and apologized for being so delayed and asked if they could put it back and even offered to pay extra for the reinstall.
The response was extremely unprofessional.
When I said that I would need to use Unilocal,
The response qualifies as trash talk. I was called stupid, bitch, ass hole, and some guy in the background was joining in the expletives at which I promptly hung up.
I’ve managed property for 10 years and never experienced anything like that. It was a Friday before Labor Day weekend and I even began to wonder if they were drunk.
The response is disorganized, the install is fine, the handling of disagreements is downright scary.

Excellent customer service, prices on par with the other estimates I received. That estimate was provided quickly and on my schedule.
Thankfully they were actually a smidge lower than others because they caught me off guard with a 3% credit card fee. That fee is my only complaint.
Otherwise, they had great communication, they cleaned up after themselves and I had a brand new shiny chain link fence within just a few weeks. So far it has managed to contain my beast of a dog to my yard. cross your fingers for me that it continues to work!

Wonderful company! They did an amazing job on our fence around our new pool and home! Very professional and reasonable. Our fence is PERFECT! Highly recommend them.

Ezra helped me install a new chain link fence around my back yard. My original fencing was pieced together from my neighbors’ fences — and most of it was falling apart. I’m planning on buying a new house in a different neighborhood soon, and I’ll go back to Imperial (hopefully this time for something a little fancier — I’m thinking their vinyl fencing, I’m a dork and I want a pretty white picket fence).
Anyway, I think the best part about it was that they totally understand working on a budget and they worked with my crazy schedule.
Thanks Ezra!