Carson-Speaks honored my step dad’s pre-need plan. It was a plan bought from the man who went bankrupt, and didn’t return any of the money and is now in jail. I vaguely remember it in the news about 15 years ago, but heard about it almost every time I talked with my mom. Our first visit with Carson-Speaks was on July 5th. That gave us only a day or so planning cause of July 4th. My stepdad passed on July 3rd. Seriously, though, the team at Carson-Speaks moves fast. We did the regular meet with the funeral home appointment. Arrangements and settings were explained, and selected. No funeral home appointment is joyous or uplifting, even though they call it a celebration. It’s really not a celebration, but I appreciate the selling point. The fact that they are selling something was subliminal, and not noticed with our first funeral director. Our first funeral director did a great job. We appointed a celebrant cause there is no religious affiliation. They gave us a choice of poems, 10 pages of poems, one of which was selected to be printed in the program. We went through over 200 poems on July 5th, and returned to Carson-Speaks the 6th with our selection. On the 6th, we met with the appointed celebrant, for more than 2 hours. My stepdad was a war hero, and it was a full military honors funeral. A special award is given in his honor. The first one was presented to us at the funeral, by a speaker I set up and arranged. The connections went smooth, and I was pleased. On July 6th, we had a different funeral director, who reminded me of a salesman. He was okay, but his personality and energy level seemed high strung and inaccurate. But everyone has different personalities. On the day of the funeral, it went smooth, except for one thing that was never explained to us: a picture on the program was missing. When we picked up the flowers and pictures and picture boards I had made on July 6th yesterday, our easels were missing from our pictures. It was questioned then, about the lack of a picture on the fold out. It was suggested that this be explained to other customers. That’s my main complaint. The rest was really nice, with full military honors at the grave site. They thanked us for selecting«Carson-Speaks for our time of need» after the military honors… It’s okay, for a selling point. They gave us a flag cover, shell casings, and it was a very honorable event. I would use them again, hopefully not soon. I will request a picture on the program. The programs appear vacant. They provided us thank you notes, which is going to keep me busy today, so I need to get off of Unilocal and get started.