Doubletree Hotel

I reserved this hotel because of the reputation of double tree service. However, this is definitely not a normal standard that I am expecting.
The room smells really bad. The bathroom looks old and dirty. Poor TV reception. Not enough water pressure, clogged bathtub. Very very very thin wall that I can hear people from the next room talking loud and clearly. The worse thing is I can smell people smoking weed…
The only good thing is I got free WiFi, so that I can type this review here…
I will not recommend anyone to stay here.

This rate was very good we thought we were getting a great deal, however when we arrived in the room it wasn’t the cleanest and the back of the bathroom door is chipped and the tub feels like it water damaged! Yuck!

The fire alarm went off 4x during the night startling me awake! It got turned off 10 seconds later after I was wide awake and checking the hall for fire! I told the front desk woman and she clearly didn’t care. I told her that I wouldn’t stay there again when I come back in 2 weeks, she shrugged and said sorry (but she wasn’t sorry). There is propaganda all over the room «let us know if there are any problems — we will make it right». Hmmmm or we will do nothing

We visited Ohio for a wedding and the hotel we were originally supposed to stay at with our family didn’t have any rooms available so we looked for a place that was nearby and found this double tree Hilton that got good reviews so we tried it out.
The facility of itself was very modern and clean. It was located in a great area nearby a lot of food, resteraunts and shopping areas in driving distance. There were many amenities offered including an indoor pool and gym. The room itself was well kept and CLEAN which is the most important thing for me. There was a minibar, fridge & microwave. It came standardly equipped with an iron and blow dryer. The bed was very comfortable but for a king bed it was oddly short. The hotel 9fdered breakfast but it wasn’t complimenatry, which was okay because the food was amazing. They had a very good menu and amazing room service. The TV in the room had a station so you can track your bill which was a nice plus for me.
Upon check in I booked the room for two nigrs, I specifically told the nice lady at reservations that. The first night everything went great until check out the next day when we were sleeping after a long night and got our door banged down by housekeeping, mind you the do not disturb was on the door. I woke up told them we had the room for two nights & then called down to reservations and explained to them what happened and asked if we were good and the lady confirmed we had the room for two nights. That very same night we came home exhausted from a wedding and our room key wouldn’t work so I’m our heels and dress clothes we had to trot down to the 1^st floor from the 5^th to go inquire & all for what? So they can scan our key and say it’s good now. We were particularly turned off by that as this was the second disturbance.
Otherwise, we had a pleasant stay. The staff was friendly whenever we walked through the halls and there was a lot of parking. The rooms were decently priced.
I wouldn’t necessarily not stay here again if need be.

Such a great place to stay.
My family and I stayed here during a weekend trip to Cleveland. We went with this hotel because it is only about 10 minutes from downtown Cleveland and we got a great rate on a online hotel site. I was really skeptical of the quality and cleanliness of the hotel and our room. Upon walking into the hotel we were pleasantly surprised. The lobby was very nice and well laid out. It only take us about fives to get to the front of the check in line as there were three people ahead of us. Once checked in we were each given one of their warm, soft delicious chocolate chip cookies and made our way to the elevator.
Once we made it to our room we were really pleased as our room was very clean. The beds, bathroom and carpets were spotless. Trust me, my wife is OCD when it comes to hotel room cleanliness. The room also had a mini fridge, microwave, MP3 clock radio and a flat screen TV.
Now let me just tell you about the bed. OMG! One of the best and most comfortable beds we have ever slept in. We only got about four or five hours of sleep the one night as we were having a great time in downtown Cleveland and didn’t want to go back to the hotel so soon. The next day we were all really well rested and felt like we slept for twelve hours. The bed was so good we found out the brand and model and bought one at our local mattress store that offers new hotel mattresses once we got back home.
The hotel also has free WIFI, a indoor/​outdoor pool and plenty of ballroom space for a special event or meeting. There’s even a Shula’s 2 steakhouse on the property.
While on our way back home we realized that we left our coffee cups in our room so we called the hotel and they told us that they had called us at home and left a message to let us know that a cleaning lady found them in our room and that they could mail them to us free of charge. We had them hold onto them since we returning to Cleveland the following weekend.
I don’t know why there are so many negative reviews. We really enjoyed our stay and I highly recommend this hotel as the staff was great.

Exceptionally horrible. I wouldn’t under any circumstances stay here and if you expect their ‘free shuttle’ to pick you up from the airport you are going to be waiting for quite a long time. Perhaps forever!!! I must say though, they were very nice and polite and seemingly very understanding (perhaps too understanding and too familiar with the short comings of this property). Even though my entire experience was unacceptable they did it all with a smile and didn’t once wince when I complained. They even quickly complied and assisted me in making another hotel reservation at non Hilton property when it all became beyond unbearable. This was my third bad experience in a row with Hilton. I don’t think I will consider staying at Hilton again except perhaps select Conrads and special properties such as the Kansas City President (both of which I would still probably recommend.) Hilton, besides their Conrad brand and select well run legacy properties like the Kansas City President, is now a lower end brand as far as I am concerned. I feel like a fool for giving them my loyalty for this long (which I ranted to their corporate headquarters on my way to the property from my über which I had to take since the shuttle never came. and the visit just got worse and worse and worse and worse and worse…)
Details of stay include:
Safe was left locked when I arrived. Had to get maintenance to fix it first day.
Room was never cleaned. This perhaps was my own fault on Friday but not on Saturday.
Some noise in the hall Thursday.
Really loud construction noise that began around 9AM and ended at 6PM. on both Friday and Saturday. (Apparently they were remodeling the 4^th floor. scrape, bang, bang, bang, drill noise, scrape… pound pound. most of the time I was in the room. I wanted to sleep in but even with earplugs this was not possible) I did catch some sleep during the day when they stopped intermittently.)
More hall noise Friday night, but not that bad. but not that good either
I wanted to come back to the room and rest early Saturday since I hadn’t gotten much sleep. Unbearably loud noise in the hall from about 6PM till when I finally left a little before midnight.
Front desk lady was nice and complied with my wishes to make me another reservation at another hotel for that same night, Saturday, and to refund my stay for three nights.
Staff was always polite. I had the breakfast towards 11AM Saturday and it was fine and the breakfast staff was very good.
Room besides all the noise and the safe not working was adequate, but not really as nice as I would expect at a Double Tree. This really wasn’t a ‘cheap’ hotel price wise so I didn’t expect it to have the problems it did. If I had only read the other Unilocal reviews before I stayed here I would have known. After three bad experiences in a row, I will no longer trust the Hilton Brand name to deliver the level of quality and service I used to expect.
I was so thankful that there was room at the other hotel I asked them to book me at. I avoided a serious melt down and what could have been a hellish sleep deprived Sunday travel day. I got a lot less out of my visit to Cleveland than I would have expected to given the lack of sleep and constant annoyance of dealing with the short comings of this property. I am happy for the refund of the price of the room but it’s impossible to refund the time and quality of time that I lost. As I said at the beginning of the review. I did report what happened the first day to their corporate office.
Thanks for listening, Hilton. Now do something about your inconsistent and deteriorating brand!

For the price, I expected more. The floors were dirty as were the bed linens. Curtains had holes??? Doors to the hotel were left unlocked/​open without key access so anyone could get in. Location was ideal for my fiancé and I, but that’s pretty much all the good I have to say.

All the hotel is great I highly recommend. Sometimes people are so friendly without getting much in return, I can say TONY the driver is a great employee and really send his warm welcome to people who stays in the hotel. Congratulations to have this great person help travelers!

This hotel is in desperate need of a renovation. Feels and smells dirty.
Insanely loud due to old windows letting in noise from screaming kids at the pool and you can hear EVERYTHING, and I mean everything (like the across the hall neighbors locking their deadbolt) in the hallway. OOOOOOLLLLLDDD TV’s and half the channels don’t work thanks to bad satellite.
Gave it 2 stars because staff was nice and it is a good location (otherwise would have done 1 star), but this is an extremely sub-​par hotel for the hilton brand.
Disappointing.

Older property with less than capable staff. Use dangerous scented chemicals in your room to mask the age of their dirty old carpeted rooms. Gave me a terrible first floor room next to a party room and an exit then didn’t give me the free night I deserved when I politely objected the next day to having been kept up. They did move me to a better room but I deserve better as a diamond elite member.

We stayed here a couple nights. Not impressed.
First of all, our bed was not clean and had other peoples hairs and crud in it. Gross. The front desk did rectify the situation by having it cleaned, and attempted to compensate us a little, but it was still rather disturbing.
The design of the room was all around bad. Poor soundproofing meant I heard everything going on in the halls all night and morning. The bathroom made no sense. There are only two tiny hooks on the door for hanging towels, and no soap dish or any ledges to put your shower items.
The breakfast buffet was quite uninspired. I had hoped it would be better since it was in a fancy looking steakhouse. The food was cold and lacked variety. They ran out of forks and napkins at one point to where we had to flag down a server and ask for some. The service was just not good.
I only give the hotel 2 stars because they were prompt in addressing the cleanliness issues in our room. Overall it was not a good experience at all.

Gross, I was moved rooms after the first room was infested with Ants. The second room was dirty and it was an executive suite! Cobwebs, dirty floor, dust, broken curtains, door didn’t have deadbolt lock, and I heard everyone in the halls all night.

I stay at a lot of Hilton/​Doubletree Hotels around the world so get to see the best of the best and worst of the worst.
While not the worst, this wasn’t the greatest. It’s an older building that’s been updated around the fringes. Some new paint here and there, new furniture and bedding, etc. But once you sit and look around, you start to see the age and wear in many areas. The layout is somewhat sprawling — meaning, some rooms are more accessible if you park around back vs front.
Check-​in was efficient but as I rounded the corner down the hall to the elevators, I caught the smell of chlorine from the pool and then my first smell of mustiness. I took the elevator up and out on my floor, and the mustiness was more apparent.
As I entered my room, the first thing I noticed was carpeting in the sink area. Gross. The sink area sat outside of the bath and the carpeting was worn and stained. The bathroom had the same updated yet worn feel. Caulking around tub, ceiling, etc. were worn and just felt dirty. I was immediately resigned to wearing shoes around the room for my stay and constantly felt like I had to watch what I touched.
Fast forward to the next morning. I used the gym which was small and crowded. I felt rushed as other guests kept opening the door, seeing it full and walking away. The breakfast buffet was decent but hard to find.
Although I never ate there, Shula’s 2 is the onsite restaurant and supposed to be a high-​end steak restaurant. Instead I walked down to Delmonico’s which had a more intimate feel and great service. Probably the best aspect of this hotel is the number of nearby restaurants (dozens within a 1 min drive or walk).
I planned to stay here for a week while relocating to the area but checked out after three days to try the Beachwood location.

No hot water in the shower. No hot water in the sink to shave.
The restaurant setup for breakfast is hidden in the back with no hostess /​greeter. Lacking in overall staff and training.

I recently was in Ohio for business and stayed at this hotel for 4 nights and I must say, I was pretty disappointed.
After a long day of travel which included canceled and delayed flights, a broken key in the rental car ignition and icy winter roads, I was ready to check in and crash for the night. Upon arriving to the hotel the woman at the front desk was very sweet and pleasant. I checked in and proceeded to my room.
When I opened the door it appeared that the room hadn’t been cleaned for my stay. The bed was made but there were other parts of the room that were a bit off. Random drawers were open, the curtains were open on one side, the bathroom mirror had toothpaste or soap on it and there were pretzels that had been crunched on the floor still needing to be vacuumed. I called down to the front desk with no answer. Kept calling and eventually went down and could not find anyone. Went back to my room and decided just to sleep out of pure exhaustion. That didn’t last long because the fire alarm went of twice! Again I called the front desk several times with no answer.
The next morning I expressed my concerns about my room and was assured it would be taken care of. When I arrived back later that night, the mirror was clean, the bed was made, but the pretzels remained. The next day I talked to the front desk once more that my room wasn’t clean and specifically mentioned the pretzels.
Yet again on my 3^rd night at this hotel the pretzels were STILL THERE! Once more I expressed my concern and this time, my extreme disappointment in this matter.
The last night of my stay the pretzels were still in my company but I awoke to a note that had been slipped under my door in the middle of the night. It was an apology and 2 tickets to the breakfast buffet in the hotel restaurant. When our morning meeting was over I went back up to my room to grab my things and check out. I opened my door to a member of housekeeping FINALLY vacuuming up the pretzels.
I give this hotel a 2 because the front desk staff was very friendly and kind. But I honestly expected more out of my stay.

Ok — first off you need to know that I am normally a big fan of the Hilton hotels. I’m a Silver HHonours member, love their chain, and try to stay in one as much as possible. I have also stayed in Hiltons (and other nice hotels) in 5 continents and multiple locations and countries. So to say that I was appalled that this sorry excuse of a place called itself a Hilton (and a Doubletree no less) just doesn’t compute.
Sorry service:
Person checking in seemed pissed off to check us in.
I called TWICE to confirm I would have a king sized bed. I was given a twin upon checking in. When I came back down and complained. the person behind the counter simply told me she saw the note and the acknowledgement but that there were no more rooms available. After I basically blasted her out about how this is not the service I expect from a Hilton property, a room magically became available on the Hilton Executive floor (usually given to HHonors members, which I was).
Also, they didn’t give us the standard Doubletree Welcome cookie (even though I asked — they were apparently out and I was «Just Out of Luck:)
The corridors were dinghy and didn’t look like they had been swept in a while. The room had a pretty solid draft coming in from around the cracks in the window edges, which meant the room was consistently cold.
The lady in the morning while checking out was no better — didn’t get as much as a Thank you for your business. Asked for a good recommendation on a breakfast place. She pushed the in house restaurant, and when told I wanted to explore the area simply said she didn’t know of any other place.
And all this would have been fine for a 1 star roadside motel. But this is a Hilton Doubletree. And they charge you like one. I am most certainly not coming back to this location ever.

I’ve posted an image and as I always write, a hotel is a hotel is a hotel.
Then why the three stars, Kaya? This time we’ll start with the bad news and then go to the positive.
I am a Hilton Honor’s member and they charged me $ 1 for a tiny bottle of water. Hey, I am not cheap = but c’mon! Room was freezing (Cleveland was super cold period)… So Kaya toggles with the ac thingy and realizing nothing was helping the matter I turned on the heat. Within three minutes it smelled as if the entire building was on fire and people were terrified and came running out their rooms in panic. NOTE: please contact your HVAC people.
Otherwise, I saw something really cool. There was an über super cool car in the lobby with various sexy race cars in the lot and a huge sign saying «fiire ball run»… In the parking lot there was an ambulance from Connecticut, a fishing mini van from MAINE… I found out it is an organization from around the country who travels around to find missing children… they have found 32 (!) missing children.,. So interesting what you learn on the road.
Next positive, JANET at the front desk was excellent. Prompt, courteous, great.
Overall, it was ok — just the water and the heater took away the 4^th star.

I was happy with the hotel overall. My room was nice and very clean. The breakfast was awesome and I had a voucher so I didnt need to pay for it. Everyone was super polite.
A few issues that arose that werent a huge deal. My room faced the pool area and there was a loud mechanical noise that bothered me in the morning. My remote in my room barely worked and I had to literally pound the buttons to get them to work. HGTV didnt have volume. The water temperature was a little finikey when I was showering.

Check-​in: I checked in at about 7 PM. There was one staff member with a long line of us all trying to check-​in. It took about 10 – 15 minutes.
Ambiance: the hotel is very dimly-​lit; I felt a little claustrophobic.
Room: the elevators are dreadfully slow. it took a while to get up to the 4^th floor. The rooms were not impressive… Wallpaper was bubbling, there were stains on the bathroom ceiling. The A/​C didn’t work too well and was very loud! Walls were thin– I can hear other rooms’ toilets flushing, showers running, etc.
I prepared for the worst for my free breakfast at Shula’s from other reviews I’ve read… Perhaps that’s why I found that it’s not as bad as I had anticipated. Food was edible! There was a cook-​to-​order omlette station, along with the usual: scrambled eggs, bacon, sausages, fresh fruit, bread/​english muffins, etc. It wasn’t the best, but I’ve definitely had worse. It was fully-​staffed and I didn’t have any problems with service.
Parking: free surface parking.
Check-​out: I didn’t bother. just left.
It’s not the best Hilton hotel. I think I’ll opt for a different hotel next time.

Hotel is actually pretty good — worth 3 stars or maybe more. Breakfast a Shula’s dreadful. Two days in a row, no staff when I arrived, rubbery scrambled eggs, had to search someone out to get a cup of coffee. Politely complained to manager after first day — day 2 no change. Thanks but no thanks. I will stay elsewhere next time in Cleveland. Pity because outside of the lousy restaurant the place is pretty good.
Update — after the debacle with breakfast two days in a row the manager volunteered to grant me extra HHonors points to compensate me — nice gesture. However, just like the gesture of a «free breakfast» is great — but worth nothing if it sucks so bad you don’t want it — likewise the gesture of the extra HHonors points. If you offer them to shut me up and don’t deliver (2 weeks later — nothing) all you do is GUARANTEE that I and my my family will never visit again. What a pity — potentially a nice hotel, but with staff who apparently don’t give a hoot. I for one will avoid in my frequent visits to Cleveland.