I was referred here by an ortho doctor who deserves the review with less than one star. I questioned everything he did, including Serc. Serc made a horrible first impression, when I called to confirm, I found out they scheduled me at this location instead of the one closest to my would’ve been embarrassing, if I showed up, on time, at the wrong location, given the 4 stars. I went to this location, in apprehension. But I was met with the nicest people. I have Callie as a physical therapist. She worked my shoulder for 45 minutes. i felt like i’d had deep tissue massage. I laid on a therapy table, and allowed her(sometimes painfully) to pull and stretch my arm. She gave me exercises to do at home, and I’m thrilled to be going back next Thursday. If you need a physical therapist, this is a good place to check out. Just be precise what location you are being scheduled.