Windstream

The worst Internet service provider in Charlotte. The first day when they were suppose to hook up the Internet we waited for 12 hours and the tech never showed up. Customer service could not get a hold of him. We have been having numerous of issues with the connection speed (promised 12Mbps). Called customer support and was told they can’t nobody here until 4 days later. After expressing my frustration and request to send someone today, they said there is nothing they can do until the next day. I asked for manager. His name was Joe. He was rude and unprofessional, he told me that there is nothing he can do. I asked for a contact information for the Charlotte supervisor or areal manager and he HUNG UP the phone on me. Yes, he hung up. I have never seen anything like. This is suppose to be a professional Internet and phone company and their service is worse than some local ghetto gas station.