Edward’s Transmission Engines

First they were supposed to do a 15 minute inspection. After 4 hours, I called. I couldn’t get a hold of a person. I called a second time. Still no luck. Third call-​they still hadn’t look at it «just give us 30 more minutes & I’ll call you back.» An hour later my husband calls them on speaker phone. They said they would call us back in five minutes then as they hung up they called my husband a «JACK ASS» which we both heard crystal clear. Then they finally called us back. I told them I would be over to get it since my husband was called jack ass on the last call. Mike responded with «ok». No apology. No questions about a misunderstanding. Nothing. So on my way to get my car I call the regional manager who took my name and number and promised to call me back in 15 minutes because he was currently in a meeting… I’m still waiting almost 20 hours later!

My experience with Edward’s transmission was awful. I took my 2004 Mazda6 to them when I needed a new transmission. It took almost 4 weeks for them to complete the repairs. Within 6 months, the transmission they had installed already needed replaced. I took it back to them and was treated with an incredibly poor level of customer service. It took them almost four weeks to install the second transmission, while at the same time causing additional damage to my car. When the second transmission they had installed began to give me trouble, I naively returned to Edward’s. Upon returning to their store, I stood in their lobby for 5 minutes while being ignored by two employees who were standing behind the counter. The two employees did not acknowledge me. I walked out the door, never to return. There are many other issues that I encountered with Edward’s Transmission that I did not list here. I would not recommend Edward’s Transmission to anyone.

I agree with the previous reviewers! I will not be returning nor would I recommend anyone else go there. I was in need of help and went to the Michigan Rd location. They kept my car for a week, when it could’ve been fixed in two days. They insisted on replacing many other things that were unnecessary and generally just took advantage. They didn’t call to update me on their progress or let me know that they were keeping my car yet another day and when I would call for some information the guy seemed burdened by having to do his job. Don’t go here; terrible customer service, unnecessary repairs, and a general lack of regard for the client.

I’m shocked to read so many positive reviews from this place, but not so shocked when I see that they’re all from first-​time Unilocalers. Funny how most of the reviews have the same language and punctuation.
I brought my Subaru Impreza WRX in for a quote on a non-​warranty service, and I knew I was in trouble when he asked me how many cylinders and then tried to tell me my car was front wheel drive … um hello, Subaru is known for their 4 cylinder boxer engines and ALL their vehicles are all wheel drive! Needless to say, I took it elsewhere to get the work done.