Evan Todd Spa & Salon

What an absolute treat. My day at Evan Todd was by far my best spa experience… ever. I’ll just go ahead and tell you about my day from start to finish.
I roll up in front of the Conrad to partake of the free valet parking. The attendants were warm and friendly in their crisp uniforms. I headed through the elegant lobby to the 6^th floor where I was greeted with more warmth and smiles at the spa’s front desk. I was given slippers, a robe, and a tour of the place. I had some berry-​infused ice water while I browsed the Aveda «gift shop». My next stop was the locker room, which is nicely appointed, with plush robes, towels, wood-​paneled lockers, impeccably clean and private restrooms, sauna, steam room, and showers.
Next I spent about two hours poolside, where I alternated between blissful floating in the immaculate pool, sitting in the jacuzzi, and lounging in a terry-​covered lounger. I also ordered pool-​side room service. I had the club sandwich with pasta salad on the side. The portions were huge and the club was the best I’ve ever had. The salad had chunks of summer squash, which was a lovely addition.
Just in time for my appointment, my esthetician came to fetch me poolside from my post-​club sandwich/​pool/​jacuzzi stupor. She was also all smiles and friendliness. The room where she performed my facial was serene, warm and beautifully decorated. She began my 90 minutes of heaven by asking me to whiff three scents so that I could choose one for my aromatherapy. I went with the Eucalyptus. The next 88 minutes or so are a blur of intoxicating smells (Aveda products all just smell amazing) and soothing, restorative touch. At one point warm stones were placed under my shoulders to help ease the tension there, and my feet were massaged with what must have been mint-​based lotion, because the cooling effect was wonderful. Countless hot towels, masks, mists, exfoliators, lotions, toners and who knows what else were applied on and around my face. Oh, and a hand/​arm massage was also somewhere in the mix. I was given a sound analysis of the state of my face (dry and in need of exfoliation) in the kindest way possible. These people are serious about skincare.
I spent a few more minutes at the pool to return to reality, changed, and fetched my car from the valet attendant… who asked me if I wanted a bottle of cold water for the ride home. It’s those little touches that make for truly great service.

My husband scheduled me to get my hair done today for my birthday and I am ecstatic it led me to Corbin! I am so so so happy with my hair and the whole experience. Pamper yourself ladies and gents!
I’ve bee. To Evan Todd for pedicures, body treatments, and massages in the past and everything is always AMAZING!

Let me explain…
Jillian (in the salon) = 5 STARS!!!
Jillian is AMAZING! I come every 6 – 8 weeks and get highlights w/​Jillian. Most importantly, she’s fantastic at her craft. I love how my hair turns out every time; this past weekend was the first time I got a drastic cut w/​her, and loved what she did. She’s kind and understanding, friendly without making you feel like you have to talk the whole time. I have enjoyed coming to her the past year and getting to know her. I have recommended her to several people!
The first time I came to Evan Todd to get my hair done, I was referred to Jillian. However, she was unavailable, so the receptionist recommended a gentleman who she said was just as good. It was AWFUL — brassy, stripey, just bad. I decided to give the salon another chance and went back to see Jillian, and am SO glad she did.
Quality of salon/​operations/​office management = 1 star
This is the 3^rd time I’ve come in and been horrified by the state of the women’s locker room. The towels weren’t stocked, there was random trash strewn about the floor, and one of the only 2 showers remains Out of Order. Just sloppy and unacceptable given how much it costs to have services at the salon. The kicker is that there were 3 women standing at the front desk chatting with each other when I got there; they seemed annoyed that I was interrupting them when I walked up to the counter. I worked out in the gym first, and when I went to the locker room to shower, noticed there were no slippers. (I believe they’re supposed to give you some when you check-​in.) So, I went BACK to the front desk — where now there were literally 5 women chatting — and asked for slippers. One of them annoying grabbed some — without apologizing for me not getting them the first time — and then I asked the group «Are their robes in the locker room?» A different woman, barely looking at me, said «There should be» and went back to her gossiping. Seriously? There should be? When I went back in there of course weren’t any robes, but by this time I didn’t have time to once again go back and ask the staff to do their jobs.
I think this salon is able to get away with this indifference because they are the only upscale salon located in downtown Indianapolis. I have never experienced this in similar, quality hotels when living in Chicago or Los Angeles. It’s too bad.
Pros of Salon:
— Jillian
— foot soak, mini face and hand massage, mini make-​up application w/​hair services
— complementary valet parking
— use of hotel gym/​pool area
— have had a couple good massage therapists and facialists, but has been hit or miss
Cons of Salon:
— indifferent staff
— messy/​sloppy/​unstocked locker room
— very small locker space area, lockers often broken
— low quality bath products (shampoo/​conditioner/​body wash — it’s an aveda salon, so would be nice if Aveda products were stocked in the shower/​locker room)
— loud, noisy pool area (the pool is open to salon guests, which includes kids; so it is often not at all relaxing in the pool area)
I hope salon management decides to up their game and create a more upscale, relaxing spa environment for their clientele who pays significant dollars for quality service and atmosphere.

This is for Corbin… thank you so much! I came in today bored to tears with my hair. He worked magic with an ombré and super cute short cut. Added some curls and pieced it out. So happy with the service. Was there for about 3 hours. Didn’t take the foot bath offer, but the mini facial and hand massage were lovely.
I imagine that a spa treatment would be nice during the week when there aren’t kids in the pool.
Valet parking is complementary.
Can’t wait to show off my new look.
Thank you so much!

From the lemon blueberry water to complimentary massage, this is the royal treatment (it is on the 6^th floor of The Conrad, after all).
Yes, it’s a $ 50 haircut. Yes, you’ll be there for an hour. BUT, you’ll leave with a high quality hair cut and style PLUS a complimentary back/​scalp massage, facial and hand massage. Even the hair washing chairs lightly massage you…
The hairdressers are friendly and not overlay chatty (hallelujah). My hairdresser (Alyssa) was very sweet and knowledgable, offering suggestions on how to improve the health of my hair without pushing Aveda products on me.
I left feeling relaxed and 100% satisfied with my hair (and the steaks were high, I had a date that night!).
TIP: If you’re going somewhere right after your appointment, don’t bypass the free facial! Just take your make-​up and touch up in the gorgeous women’s locker room before you leave.

We love Evan Todd! All of the services are always excellent. We especially love Jillian’s haircuts!

I’ve had a few services here. I really like that they try to create an entire experience – the area is quiet and calm, the robes and slippers are nice, the employees bend over backward in terms of customer service, and you have unlimited time to relax/​lounge if you want. I always like laying around the pool even though I never want to get in, and I would be all about the sauna and steam room if I wasn’t so averse to sweating!
I’ve had two massages, and each was great – definitely above average though perhaps not the best I’ve ever had. There’s a little aromatherapy spiel at the beginning, although I appreciate that they do not give me a pep talk about «getting rid of my toxins» or anything like that. Most recently, Dominica was my massage therapist. She was really professional and timed things well with my husband’s therapist during our couple’s massage. I had recently done a lot of walking in some terrible shoes, so my feet were hurting and not in great shape, and she gave a killer foot massage. I felt super relaxed, if not super oily, afterward. I’ve also gotten a pedicure here which was really just so-​so.
I think that the quality of the services at Evan Todd is what you would expect, but it’s the environment that really sets it apart. Evan Todd understands the spa concept better than any other «spa» I’ve ever been to.

A much needed day to relax and this place was perfect!!! Everyone was so nice the moment we walked in. I will for she’s be back.

Todd and his team did a fabulous job for my son’s wedding. The bride, bridesmaids and both mothers had hair and makeup done. We all looked beautiful. The team made sure everyone was happy with their «look». The relaxed, yet attentive, atmosphere set the tone. It was a perfect start to a perfect day.
If you are getting married in downtown Indianapolis this is the place to go!

In town for work meetings, and desperately needed some R&R. In short, the spa was wonderful; and Theresa was incredible.

My first experience at the Conrad’s Evan Todd Spa was for a spa day with my girls and boy was I impressed. Not only were we treated like royalty, we also had full access to the Conrad’s pool area and sauna. I had the pleasure of enjoying a relaxing pedicure on this occasion and was able to order a cheese plate upon request. The spa is decked out in contemporary décor and features Aveda Institute products and trained professionals. My esthetician, Paige, did a fabulous job on my tootsies. I was quite taken by her adorable short hairstyle (being a short-​haired girl I always respect another gal who can pull of the pixie cut look) and decided to come back for a haircut after learning she is experienced in short haircuts.
After my second visit for my hair cut, I was absolutely sold! For as awesome as my pedi was, the haircut was even better. I had expected the usual from a simple haircut appointment… wash, cut, dry and style. But, I got so much more! Included with my appointment was a relaxing chair massage, mini facial, and hand and arms massage, PLUS the pleasure of having Aveda products used on me. I have never felt so relaxed and treated so well at a salon until now. Plus, Paige knew exactly what I wanted and my hair turned out great! For the price, I got exceptional service and was treated like the Queen of Sheba.

I have been a regular guest at Evan Todd for nearly one year. Before going to Evan Todd, I tried a few other salons in the Indianapolis area and had marginal experiences. Evan Todd’s selling points were their convenient location and well-​constructed website. Every month for 12 months, I’ve received a haircut, color, and sometimes, a massage. Paige, my stylist, is brilliant. She makes it clear that she wants to work with you and achieve your objectives together. She is creative and ardent; never letting be leave unhappy. My massages have always began on-​time, directly followed the description, and each professional, like Paige, allowed me to have a voice in my service; hearing my preferences observing them. The front-​desk staff is professional, charming, and knowledgable about the services/​facility/​products. I love everything about Evan Todd and highly recommend it.

The Evan Todd Spa and Salon is a wonderfully relaxing getaway in the heart of downtown Indy. I have had facials, massages, pedicures, and hair cuts at the Evan Todd and my experiences have always been top notch. You get complimentary valet parking, fruit water and tea upon arrival, and access to the pool, steam room, sauna, showers and gym with a spa service. There is also pool side food delivery if you want to make a day of it! The price is worth the quality of service you receive!

Had a great blow out at the spa when in town for a wedding. Jillian was excellent and so fun to talk to also. Great that they offer a mini facial and hand massage while your hair conditions. Wish I got to enjoy the facilities but was on a time crunch.

I decided, last minute, to get my haircut on a Saturday afternoon and the super-​friendly receptionist fit me in an hour later. Corbin greeted me professionally yet warmly. I showed him some pictures of what I had in mind and he gave me some suggestions. The results were fabulous!
It’s hard to find a stylist who takes their time with you and really listens. AND he showed me how to achieve the same results at home. I also appreciated that he took my lead and was chatting when I wanted to and let me relax when I wanted to. Next time I’m in Indy I will def be back!

This SPA is located in the beautiful conrad hotel and the SPA is great ive only gotten waxed there so far but i will be going back. They have a nice pool sauna steam room and showers to use. The steam room was very relaxing! It is expensive but to get to use all the amenities i think its worth it

I went to Evan Todd at first looking for a spa day for my bridal party. I test out their massage and hair services and really liked the place. I was truly interested in the spa and set and appointment for the day before my wedding. We talk about the different services and spa options I had available. When I had not heard anything for over a month (nothing about the pricing agreement, times, all was just discussion — nothing set in stone) I gave them a call and sent an email. Luckily I had someone get back with me.
However, several times I had to get a hold of them about giving me certain information they forgot or remind them to answer questions. I truly think that is very unprofessional for a «high end» salon. When I finally got all the information I needed, one of my bridesmaids was having issues taking days off and when I spoke to them over the phone, I told them I would let the know for sure and when it was finalized I would send my deposit. That was around April 19^th. After that, I had not heard anything from them — I was of course busy and due to bridesmaid issues I never contacted them either. I thought that was that.
On May 29 (day before my wedding) I get a call about my missed appointment and that they sent me an email regarding my cancelation fee of 100% of the services. I checked my email and they are telling me I owe $ 900 for services I didn’t even have because I signed a contract. Pissed off I called, basically they give me the cold shoulder. I told them there was never a deposit there for nothing was set in stone that I told them I wasn’t 100% sure about booking and they said deposit doesn’t mean anything, I signed a contract and they had no written cancelation. Therefore me calling did not count. I told them I have heard anything for over a month, nothing about a deposit, nothing about my appointment. That is is not MY JOB to remember that stuff. I’m the costumer.
They basically blew me off and when I told them I wasn’t paying the $ 900 for services I did not have they told me they will send it over to their legal department. I hung up. About 10 minutes later, I received calls, text and an email from my bank reporting fraud. Evan Todd was accessing my card on file and trying to charge my card (without my permission — right after I told them I wasn’t paying). I had $ 200, $ 250, $ 300, $ 350 payments they were trying to make off my account.
Kicker of the story, they are so strict on their contract — in the contract it specifically states «Your appointment date and service will be secured when the signed contract and 50% „SAVE THE DATE“ deposit has been received.» I never gave them a deposit — there for that date was never set in stone, which means there is no cancelation fee.
I find this company lacking in customer service, professionalism and integrity. I truly dislike their handling of the situations and their threats for legal action. After that experience, I would never go to them again and would never advice anyone to go.

My husband and I went today for a facial for me and a massage for him. We were disappointed. (Caveat: There were a number of events Downtown this weekend and the hotel was a mob-​scene.)
On the positive side, my facial with Sandy was great; relaxing without pushing any products. We were able to share a room for a facial and massage services. The reception staff was welcoming and friendly and when I made the appointment, the man who answered the phone gave me great suggestions on their various treatments.
The «relaxation» area where you wait until your service is the hotel pool, which today was full of loud, drunk guys. They need to re-​think that. The flip-​flops provided with the robes were so cheap and flimsy, my husband couldn’t even keep them on his feet. Both dressing areas were a mess and there were no test products — cleanser, lotion — like I normally see at upscale salons. Nobody offered us juice or water. There was a water dispenser in the lobby when we arrived, but it was gone when we left. They seemed very understaffed.
We plan to give the place one more chance on an off night/​weekend, but didn’t feel the quality matched price.

I wanted to like this place. I really did. The concierge at my hotel recommended it when I asked for a place to get a haircut nearby. I was trying to decide between Rex’s barber shop and this salon. The prices were very comparable and after reading some reviews about this place on Unilocal,I thought I would give it a shot. I should have chosen differently.
The receptionist at the salon was very friendly and accommodating, the environment was clean and comfortable, but the haircut is one of the worst I have ever received.
The stylist consulted with me beforehand as if she was a professional and knew what she was doing, but her work was amateur at best. At times I wondered if she wasn’t on some kind of medication that made her behave erratically and move faster than normal. All of her movements were rushed and shaky, making me nervous that she was going to accidentally cut me with the scissors. She also buzzed too much off from one of my sideburns, leaving a nearly bald spot, and an excess of hair hanging over my ear on the other. I had to ask her to correct this along with another section of my hair which was uneven.
I assumed she was rushing because she had another client waiting, but when she finished with me she went to hang out at the front desk to chat with the male receptionist, as if they were talking about an episode of last night’s «Dancing With the Stars.» The whole experience was pretty surreal.
When I got back to my hotel I took a closer look at my hair and realized that several sections were still uneven, including the length of my sideburns. Seriously, this is one of the worst haircuts I have ever received and I can’t believe this person is a stylist, never mind at a spa at a five star hotel. The worst part about it is that, on a personal level, I really liked the woman who cut my hair. We had a nice chat about a variety of topics, but I would be remiss in not reporting the poor quality of her work to others. Overall, I’m terribly disappointed in my experience at this salon and wish that I went to the barber shop instead. Live and learn I suppose.

I remember Spa Chakra — a peaceful zen like place. I came here while visiting from out of town, for a manicure and a pedicure. I had an express manicure (which was like what you’d get at your locally owned small mani/​pedi shop) and a Caribbean pedicure, which was the only pedicure with massage on the menu that I could see.
Making an appointment was a nightmare. I live on the west coast, and I first emailed with them, and they were not respondent, and multiple people then responded with conflicting information. I gave them my phone number and they told me to call them. I guess they didn’t need my business that bad. I eventually did call, and they never called me back after I left two voice mails. Eventually I talked to a human being after three days of failed communication — on my way to the airport. I wanted to come here — I remembered Spa Chakra and I love the Conrad, and my hotel, JW Marriott, didn’t have a spa. So making an appointment was a terrible pain.
I have to say, my manicure and pedicure look great, they did a wonderful job, however, I generally go to high end spas for a relaxing experience. This is, price wise, as pricey as the Fairmont in Sonoma, California, that I go to for a super relaxing experience. However, this was not relaxing.
No one who worked there could have been older than 25. Spa professionals of tomorrow have to start someplace, but, I was shocked at the lack of maturity in the staff for a high end hotel spa. The pedicure area is in the middle of a busy corridor. The chairs are not relaxing at all, and perhaps I’m spoiled with the massage chairs of places cheaper than this. The young ladies were dressed super funky, and I felt like I was at a MAC counter, not at a relaxing spa. I was offered a water upon arrival, and when I ordered a glass of champagne it didn’t arrive until my manicure was half way finished (which took place after the pedicure).
Anyway, the staff were all nice, but, they were super chatty — when I go to a spa like this I expect to be encouraged to chill out, relax… and I wasn’t. I was privy to gossip and chit chatting and the usual hair salon type of stuff. And they were really nice women, but, I just wanted to be quiet and fall asleep while getting my foot massage. That didn’t happen.
My nails look great, don’t get me wrong, but the vibe wasn’t what I was looking for. I wanted zen chilling relaxation… and sadly did not get it here.