I called into the call center in order to reserve my storage unit. With the first interaction I had with customer service, I was blown away with their helpfulness and overall attitude. As soon as I hung up with the call center, someone from this location called within 10 minutes to thank me for reserving with them and to see if I had any questions. We have not moved our things into the storage unit yet, but I can’t imagine anything a bad experience. Excellent customer service!!!
Abby T.
Évaluation du lieu : 3 Indianapolis, IN
Staff is friendly. The«move-in» process was smooth and easy. My only complaint is not being able to get ahold of ANYONE when the freight elevator was stuck and inoperable. Especially when it’s advertised and promoted as a feature to have the manager living on site. The phone numbers provided on the website and posted on the gate simply ring into an automated service which you can then leave a voicemail in the office. If it’s after office hours though, you’re plum out of luck. Thank goodness I didn’t have an emergency.
Kathryn R.
Évaluation du lieu : 5 Indianapolis, IN
Great service, nice space, easy to navigate throughout!