Greyhound Bus Lines

New Year’s Eve, 1pm departure. We line up to board, and they tell us over a muffled intercom that there’s a half hour delay. They tell us to either stand in line with our stuff, leave our bags there unattended, or lose our spot in line on a packed bus. If they simply would’ve ordered everyone back to their seats, we all could’ve sat comfortably, but no. Of course, they didn’t think of that. Instead, we stood there for an hour and 15 minutes (they were only off in their estimate by 150%). We finally departed at 2:30. I’m young and fit, so I considered it exercise, but I can only imagine the for older folks.

The bus was full, even though I arrived 45 minutes early and bought a ticket. Greyhound overbooks badly. Bus driver looked at my ticket and told me to take a hike. This was at the Lafayette IN stop, on the route from Indy to Chicago. I paid over $ 50 for «a seat may not be available on the bus you paid for,» and «no refunds.» Take the Amtrak. At least you get what you pay for — a ride! I will never make this mistake again.

I’m actually mad that I have to give this one star. I’m currently on a Megabus because the greyhound is SO ridiculous. There was a 6:30 bus to chicago and an 8:00 bus to chicago. So they combined the two and left at 7… AN HOUR EARLY FOR ME. So the next bus is at 1. The lady was so incredibly rude and told me I should’ve been here an hour early. This place smells like urine and is disgusting. WHO WOULD WANT TO SIT THERE FOR AN HOUR. I was 15 minutes early and already had my ticket. I figured that was plenty of time. So I had no choice but to pay for a Megabus ticket and sit on hold for 30 minutes with greyhound customer service only to have to hang up. Never using this again. Megabus isn’t great but it’s a lot nicer quality bus, environment, and people. And they don’t combined random buses to create their own system.

This is the ABSOLUTE worst trip I have ever experienced. I am currently on the bus from Lexington to Chicago, and it has officially been 12 hours since I departed lexington, ky. Upon arriving in Louisville at 5:40 pm, we discovered our connecting bus was broken down and there would be a 2 hour delay. Well during this «2 hour delay», no one from customer service would provide any updates on the situation, and then what was said to be a 2 hour wait ended up being a 4 hour delay. We didn’t even leave Louisville until 1:30 am. Now, we are «stranded» in Indianapolis with no driver for the bus! This is absolutely ridiculous, no organization in this company whatsoever and there is a reason why these tickets come so cheapm… THEY SUCK! It would be a completely different story if the employees of Greyhound took the time to explain to us all what is going on and not to leave us all in the dark. Our original arrival time was 12:25 am and it is now current 4:30 am… Needless to say there is a bus full of dissatisfied customers and from what I understand, many of whom will take their business elsewhere in the future. I most definitely will never be taking another Greyhound bus anywhere I go.

OMG, This was horrible.
This review is for the Indianapolis location.
The place is clean/​industrial enough, but the lights make more noise than the TV, there is no signage anywhere pointing you to the correct bus to take or even what time the bus is supposed to leave/​arrive.
We were 25 minutes delayed, FOR NO APPARENT reason! No one said anything, the bus was there and on, so was our driver. Argh, it was so disappointing and poorly maintained… admittedly part of it was a large uncouth crowd, but the service of the people working there, no signage, just generally poorly managed and maintained!

This company is pathetic. I would rather travel by stagecoach than with this terrible company again. Outdated methods and unconcerned personnel cause this service to feel somehow even more impersonal and problematic than the Chicago CTA.

The Indy station has a nice view of the Lucas Oil Stadium for those who are NFL fans. The station was decent. It smelled better than the Chicago location. My only beef with Greyhound is they boast this fabulous wifi, but I can’t do much on it. I was trying to work from the bus, but it seemed as though I could only have my work email open and no other tab would work :/​Also I couldn’t listen to music through Pandora or Spotify, they block those sites… seriously? I can’t blame the Indy station though.

My boyfriend and I shipped 12 boxes from Indianapolis to Fort Lauderdale. Because everything was so sketchy, I was nervous but willing to take the risk at only about $ 250 for 360 lbs of clothes. Shipping usps would have been double. Everything arrived in 4 days in good condition. The customer service was horrendous but I’m happy everything arrived on time and in good shape for cheap.
I did have lots of issues with the employees but it is to be expected. They will NOT answer your call at this station. The first time we tried to ship the boxes, the woman was getting off in 10 minutes so she lied and said we had to purchase the shipping online and not at the station so she didn’t have to do it. For some reason, only a select few employees can help you with shipping. Second time we went, none of the employees there could help and we were told to come back another time. The third day we went was Sunday which was a mess because it’s so busy on Sunday. The woman at the desk complained that there was so many boxes and said there was no way she would be the one to put the boxes outside for the bus (boxes are left unattended outside but there are security cameras). She was also too lazy to actually weigh the boxes like she was supposed to so I could have lied about the weights and gotten it shipped cheaper. My boyfriend and I also actually put the boxes in the storage for her so she didn’t have to work very hard.
When the boxes arrived in Fort Lauderdale, we received a call. We didn’t make it that day and they called again the next day! How nice! The two workers I interacted with in Florida were actually nice and helpful. They also answered our phone call we made to them before shipping since indy refused to answer.

This greyhound station was a bit dingy and dirty. I was surprised to find the amtrak booth inside as well which was nice. The restrooms were small, two urinals is certainly not enough when a full bus unloads. The lady at the front counter helped people quickly when there was a line so I respect that. Other than that, it’s a very typical greyhound station.

I tried to call this station all day. Main number and customer service number (yeah right) and nobody answered. Greyhound has the worse customer service I have ever experienced.

I’ve been here a handful of times and I just feel like I need to take a shower after.
If you can avoid the bathrooms– DO NOT go in there. yikes, it’s scary in there.
I take the express from chicago-​louisville so I don’t have too much of a layover here.
Now, with greyhound in general– If you’re planning on being on time, don’t. Most of the time you’re delayed. The driver tries to shorten layover times when that happens, but it’s still 10+ minutes behind. Most of the drivers have wonderful customer service skills, except the driver I just had. (he wouldn’t let people sit in the first two rows of seats because he can’t have noise on the bus. oh sure, you should definitely keep driving a bus full of people then.)
I only take the bus because it’s the only direct route to get me from school to my hometown.

Travelers beware!!! 25 of us were Stranded in a bus station for over 8 hours due to Greyhound’s poor management!
After the bus we were supposed to take out of Pittsburgh was full, the station manager asked us to wait for another bus that she had coming within the hour. Even though I was at the front of the line, I agreed to wait after being assured that the delay would only be one hour.
We actually didn’t leave until 2 hours after our scheduled time, but I didn’t think it was too big of a deal.
However, when we arrived in Indianapolis at 4:00 A.M. we were informed that our bus was being taken out of commission and we wouldn’t be able to get on another bus until noon! 8 hours in a dirty, dingy bus station is not what I signed up for when I paid $ 170.00 for a one way ticket from Pittsburgh to Denver. I also did not expect that I would be over 12 hours late getting home to Denver with one measly meal voucher as my only compensation. I will never be taking Greyhound again. The small savings isn’t worth this kind of treatment.

Didn’t go into the terminal, as I was using the Express service from Cincinnati to Chicago. Bus driver didn’t allow me to go into the station to use the restroom, so I had to use the (filthy) one on board the bus. Fairly spacious waiting room (the last time I used Greyhound out of Indy), which is shared by Amtrak, and the two connect for service to Louisville (rail from Chicago). Fairly close to everything, and across the street from Lucas Oil Stadium, so there was something decent to look out at while waiting on the bus.

Non stop (ok a quick lunch stop) from Chicago. Unlike MegaBus, left Chicago on time. Unlike MegaBus, stopped for lunch. Unlike MegaBus, a station at both ends (no more waiting on the street corner).

This review is exclusively for the Greyhound bus station in Indianapolis, Indiana. See the first paragraph for the staff overall and the other paragraphs for the bus station.
I’ve not had a problem with Greyhound so far. I like all the drivers and workers — they’re always prompt, professional and courteous. You should arrive at least an hour before your bus to get in line to get the best seating, especially on popular buses like New York and Chicago. The staff are excellent about keeping you informed and give detail. For the staff, I rate 5 stars all across the board.
Unfortunately, even with the great staff, the Indianapolis station needs some work. I don’t know whether I should rate it 3 or 4 stars; it’s really like a 3.5. The station really should have more room, I went on a Sunday morning and it was really crowded. Everything seemed in decent repair, although the one food shop they had seemed a little bit run down.
I liked that they had a charger available for your iPod, that was nice, since I’d been unable/​forgotten to charge mine the night before.
I think if they make this bus station a bit bigger it could be perfect – it really just needs expanded a little more because it feels like there are people everywhere.

Back to my first bus: Greyhound…
I am at this Greyhound Station too much, but for a great cause: To visit my boo. I use to do this via MegaBus, but with all the media stuff going around them in Chicago, having a driver get an in accident while I’m on the bus and have 1 hour delays for no good reason, it was time for a change in transportation companies.
So I starting going back to Greyhound. One, this station is not the worst I’ve seen. Trust. On top of that, where are you going to go? The 95^th stop? Ok… This station is well lite, good amount of security and a nice snack station. The workers are friendly, keep the lines smooth and its clean to me. Delays are going to happen, but not for too long. However, I’ve never been on Greyhound leaving from this location during a the Thanksgiving/​Christmas season. But I have doing Labor Day, 4^th of July, and Easter without issue.
I like this station and will keep going here.

Meh. I don’t have much positive or negative to say about Greyhound. It’s not too shabby to take a bus to Chicago but it’s just a hit or miss with the service. We left on a busy Friday and they didn’t seat us by our boarding numbers. Makes no sense. Also the station inside isn’t the greatest. It’s kinda shabby and just not the greatest. It doesn’t bother me to take the bus every now and again, but I hope they up their quality of service and buses or they will be losing a lot of business to Megabus.

Good lord. I took the bus to Chicago instead of driving once, I didn’t want to mess with parking and I live a block from the station. The bus was nice… had free wifi, was pretty comfy, had a bathroom on it… and at $ 46, it was cheaper than driving. The line to check in took forever though… and just because you have a ticket doesn’t guarantee you a seat! About the actual station though… its a dump. There were about 100 people there with a total of 642 tattoos… I counted. It made me feel smart :) Its dirty, definitely lacking amenities… but hey, it was a cheap bus ride so I guess I can’t complain too much. I’d take the bus again, just don’t expect much from the station.

Greyhound Express Short & Sweet Recap (returning to Chicago):
–Dirty station.
–Understaffed. One man show for about two hours.
–Late departures. Lies created about non-​existent storms and cars off the highway.
–Greyhound «Express» is denoted by a cheap sign and a red carpet leading to the gate that wasn’t even used. Instead we used a normal door without a fancy red carpet.
–No assigned seat, made to wait 1.5 hours for another bus.
–Extra leg room is bunk (worse than an airplane if you can believe that)
–No WiFi availability
–Electrical plugs as promised on the way there but not on the return.
Megabus isn’t all that but seems to still be better…
To Indy was not horrible but without their selling point of WiFi. The conductor (who probably just restarted the router) claimed that the system is down for an unknown reason and that he did everything he had been trained to do. He was great, minus texting while driving on the highway!
Next time I’ll either fly or rent a car because of all the hassles.

Without any reviews here on this page… while Megabus is full of them… this fact is a sign of the times. Being at Union Station, and combined with an Amtrak location, I’m really shocked this spot is an afterthought in culture.
I’ll have to quote my Megabus review to kick things off: «I’m paying the same amount as Greyhound now. And, they hook us up with stale donuts and coffee surrounded by 3am Mennonite huddles. Who’s the hipster travel bus now?»
It’s true. You have to see this Greyhound space, and at 3am. Mennonites. Donuts. Flickering lights. Retired horse & carriage drivers. Donuts. Hospital Intern elves delivering boxes that read «contains human eye balls.» Yeah. I saw that. I’m not kidding.
Then to get on a bus where the driver says, «you ready? I’ve got my Big Gulp and box of Long’s. You?»
The lines are long. The buses are late. There’s plenty of space on the age-​old Church-​like pew benches to sit upright and read a book while others curl up and hope to stay alive through the night.
If you’ve made it this far that you’ve read a Greyhound review on Unilocal but have never experienced what Greyhound is like… get out there and explore the wonder that awaits. Take an overnight trip to St. Louis for $ 13. Take a day trip to Cincinnati, but take the detour through Dayton. This place couples as an Amtrak station so if you’re feeling the *itch* to experience this place, go Amtrak too. Or, just stop by. Really. I’ve done it. No one ever notices. This place is a vacuous hall that’s just waiting to be in David Fincher’s next project. By the end of it all… you’ll feel very, very alive.