Hertz Rent A Car

SCAM! SCAM! SCAM! Read Below to be aware of how I was scammed into an upgrade at the Indianapolis airport location of Hertz! I am putting this review at other major airports with Hertz to make other customers aware!
Here’s how the scam works:
I made a reservation for a 2-​day hertz economy car rental for $ 70 with $ 30 in fees and taxes which amounted to $ 100 total. When I went to pick up my car at the front desk the front counter worker first said he couldn’t find my reservation. Then he asked when my flight departure was. He said that if I returned my car an hour early, that I would able to save $ 10 and have a total cost of $ 90. I agreed to that, but here’s the catch. What he actually did was upgrade my car from economy and adjusted the rate with the $ 70 that I had made with my reservation to make it appear as if the only cost was the $ 90 that I was signing. My credit card got charged twice: first for the initial $ 70 and an additional $ 90 for a total of $ 160!
Here’s what the receipt looked like, which was deceptive:
$ 70 (car rental-​1 day rental)
+$ 60 (car rental-​based on hourly rate)
+$ 30 (fees and taxes)
-$ 70 (voucher) {— I was charged this in addition to the $ 90 (it was from my reservation)
— — — — — — — — — — — — -
$ 90 total
When I received my credit card statement I was charged twice:
$ 70 Hertz Pre-​Pay
$ 90 Hertz Car Rental
The people at the front desk work on commission so they can’t be trusted! Don’t be fooled by their friendliness!

This is the worst car rental experience I have ever had! The staff does not care at all about their customers. I called about 40 times trying to solve an issue and the managers never once had the courtesy to call me back. They are unprofessional and childish. Do yourself a favor at stay clear of this location! I’ve never been so disrespected in my life. Someone should be fired and they should be shut down.

I always book my car rental through AAA Travel. This was the first time I selected Hertz because they had the cheapest rate for an SUV. Upon arrival, the rep didn’t give us the SUV because she said they didn’t have any. Note: I reserved the car at least a month prior to arrival. She instead offered me and my family a Silverado Truck with an open long bed. We had no choice but to take it. When we got to the parking lot, there was an SUV sitting next to the Silverado. My husband went back to notify the Hertz rep that there is an SUV on the lot. She said, «that is for gold members only». REALLY?!? So the rep lied. Of course she didn’t offer that car to us because we are not gold members but if you mess up our reservation for an SUV, they should’ve given me an SUV on the lot whether its for gold members or not. I regret not choosing Dollar Rental Car when I was shopping through AAA Travel (this exact scenario happened to us a year ago with Dollar but they gave us a Lexus SUV with no cost change and apologized so sincerely). The rep that was at Hertz looked like she was half asleep (we arrive closed to midnight) and she kept saying «i don’t know whats going on, sorry, there no SUV available». And to top it all, the day we returned the Silverado truck, it was raining… there goes the damp luggage. This is one of the reasons WHY we didn’t want to reserve a truck. Lesson learned I suppose. Stay loyal to a company who has always given you the best service even though they are a bit more expensive.

The worst customer service I have EVER had. We were the only customer in line on July 5^th. about 11AM The agent was on the phone and never made eye contact. He finished the call and answered another one. No acknowledgement of us at all. Finally called us up to start the process. Very aloof. Answered the phone during the transaction and ignored us as he helped that person. We both agreed our worst experience ever. And we are middle aged.

Hertz has been good to me as a business traveler. No issues picking up my car, upgrading with the free gold choice (I usually rent intermediate), or returning the car. I’ve rented cars here three times for 5 days straight each time, and total would always be around $ 208. I’ve had a Toyota Corolla S with 14k miles, Altima with 40k, and Camry with 45k. They all ran smoothly, had clean interiors, and everything worked. Only thing I would say is clean the wipers, because it’s dangerous driving in the rain when you can barely see the windshield.

I have to use Hertz because my company says so… With that being said the majority of the Hertz reviews I usually give a 1.
Well Indy doesn’t suck quite as bad as the rest and here’s why.
1. You don’t have to wait/​take a bus.
2. You don’t walk for miles and miles to get there.
3. I usually get an email telling me what stall my car is in.
4. Your name is on the board when you arrive.
5. If you have to go inside for something the employees acknowledge you.
6. When you return with the vehicle the employees acknowledge you and give you the feeling they know your there.
7. The cars are pretty clean too.
There you have it… Happy traveling!

Don’t accept military IDs and apparently there’s a credit check even though using credit vs. debit. Not sure why that wasn’t listed. Might have chosen a different rental agency. Pricing is different. They told me a $ 200 deposit when I tried to pay, which I don’t have, even though every receipt I was given shows nothing about a deposit if $ 200. I ended up having to cancel my reservation. Active military without a car on Christmas. Awesome. Stay tuned…

Even with it being 1030 at night the lady that helped me provided excellent service. I wasn’t a fan of the car that was selected for me, and she helped me get a much nicer car for a decent rate. Very friendly, very helpful, and way more happy than I could ever be assisting grumpy airport customers at 1030 at night.

Honestly I’m surprised by the poor reviews. We arrived late and in a hurry to get to a wedding. Anthony was super friendly, helpful, and funny. We got a 2014 Camry which was perfect for our short stay and very fuel efficient. We made the reservations on Hotwire and it was $ 9.95/day for a full size car. That’s insanely cheap. With taxes it ended up being around $ 39 for two days. I don’t think I’ve ever gotten such a good deal on a car rental and with such great customer service!

No worries

This review is for the Hertz Neverlost by Magellan GPS system in their cars. ’
The rentals themselves are great, no problems.
This GPS system sucks. Don’t use it. Use your phone. It will get you lost, take you wrong ways, generally just sucks in every way possible and probably ways you couldn’t imagine until it happens.
Here’s list of things MORE useful than this GPS system:
–A paper bag to pee in.
–A helmet made of meat.
–Precious Moments figurines.
–A set of car keys for your dog.
–Sauna pants.
If you get ‘upgraded’ and they ‘give’ you this GPS to use, say «No thanks, I’d rather punch myself in the face.»

This was not a non-​smoking car. It had been cleaned and the odor was covered at first. After the first day of sitting in the parking lot and warming up… THE SMELL WAS TERRIBLE! That is when we noticed the 2 cigarette burn marks on the ceiling by the passenger window. Very Disappointed!

«I have been a long time Hertz Gold customer and will no longer rent from your company. I am being charged for a portable GPS unit that I never received. I received poor treatment when I returned the vehicle and explained to the airport personnel that I had never received the GPS unit. I then went into the airport Hertz return office and spoke with the counter personnel who assured me they would credit the GPS unit charge. I still got billed over $ 400 for the unit. I called the Hertz 800 number and was told they couldn’t do anything for me.»

I got a Camry… I hate Toyotas.
Check out and check in were fast and pain less.
65.00 for a car that I drove 32 miles and had for less than two hours.
Still cheaper than a cab.

It was fast and easy to get to my rental. This was my first time in to Indianapolis; however the service was friendly and first rate. Thank you. I’ll be back to Hertz when I’m in the Indianapolis area again.

I use Hertz routinely from Indianapolis to travel for work. The airport location has mediocre options for cars. Even if you are a presidential member you will likely get a Camry or Malibu with cloth seats and 30k miles, with the smelly smoke scent to boot. I have flown out of other large airports and have lots of options, Indy Hertz needs to step up their car quality. One perk, Simo and Ashley are the nicest and most helpful staff members!

I travel alot and was extremely dissatisfied with this location. Same experience as previous reviewer — car was a total wreck, service was not helpul, to the point of incompetent. Received extra charges on my bill even after I returned the car.
Lesson learned — always go with Avis!

Don’t trust Hertz when they tell you that if you return your car earlier than planned that you get money back. I returned my car a day early was told I would get 194.00 back ended up being denied my money without them calling or emailing me to let me know that I would not get a refund. I would not rent a car from them again because everyone you talk to will tell you one thing then do the opposite. Only gave one star because I couldn’t give no stars.

Quick to get in and out, easy to find your car in the numbered spots. However, I wish they had slightly more «deluxe» economy cars. The Kias and Hyundais usually have cruise control whereas Toyotas and Nissans do not. When I asked if there were any other economy cars available, there weren’t. Bummer. I am not to be trusted on an interstate without cruise control… Yes, I did get pulled over. No, my awesome self didn’t get a ticket. :) I can be very apologetic.
I rented in April and there was no ice scraper that I found. This was an issue as I drove into northern PA, and there was snow and frost. Do they just take them out after March 1 or what?

I rented a car from this location in January. I travel 100% and wasn’t pleased with the company I was using so I thought I’d try Hertz, mistake.
Car was wrecked, smelled awful, and no ice scraper, isn’t an ice scarper a staple in the midwest? Contacted Hertz and expressed my concern, haven’t heard a word from them.
Beware…