Macy’s

What a crappy place. I was looking for a dresser and night stand for my teenager’s bedroom and found what looked like what we needed online at Macy’s and it was shown as being on the show floor at the local Macy’s. I drive to the mall and find the furniture and say I want to buy it. I am told they can’t sell it to me because the manager has to approve it because it’s the last one. I wait for the sales lady to call/​text the manager and then I am told the buying office has to release it and they are not in on the weekend and it can’t be sold. I am told they will call me in a few days. I leave two numbers. It’s been a week and no call. Sorry Macy’s your furniture is mediocre at best and certainly not worth me begging you to sell it to me. I won’t ever again waste my time at your lousy store.

I shop Macys Castleton Square often and spend a lot of money here. That’s about to change. The petite department has shrunk in size and offers few fashionable choices. I’ve always liked shopping in the departments by brand name and finding good deals. I absolutely hate this huge clearance area they now have. If I wanted to shop a mess like this I would go to TJ Maxx. I do not want to search through this mess looking for my favorite brands on sale. I want them on sale in their department. Please change this!!!

Went yesterday to check this macys out. The clothing department was ok but we have better in Delaware. This is close to 3.5 stars. I walked to the shoes department and was greeted by Stacy and was able to find two pair of Michael Kors on sale. She looked for other options and even though we came up empty handed she did try. Stacy herself worked hard to help me find items and I did leave with two nice pair of shoes so it wasn’t a bust. It was good trip overall.

Mattress scam! We shopped here for a mattress on July 2. Pat Newton, the saleslady, was really nice. We were shopping for a bed to replace our 10 year old Tempurpedic. We want a bed that conforms more to our bodies. I’m a side sleeper, and this current mattress has been pinching my shoulder and keeping me awake. We need something that sinks in a bit more. We made that abundantly clear to Pat. We tried a Serta iComfort model, and really liked the way it performed. Every other bed we tried seemed too firm, and we said as much. «TOO FIRM, LIKE THE OTHER ONE BETTER, PAT.» Couldn’t have been clearer. We buy the bed. When the bed is delivered, the mattress is QUITE a bit firmer on top than the model was. Can’t sleep on it. It’s harder than the Tempurpedic. Called Macy’s to return the bed and shop elsewhere. Get hit with a $ 75 return fee, and a 15% restock fee, which adds up to about $ 400. SCAM SCAM SCAM!!!
Macy’s actually had the gall to point out the fine print that states that the «iComfort series requires time for your body to adjust to the bed.» WTF kind of bed needs breaking in? A «broken-​in» bed is an old bed, you idiots. It’s not a set of fine audio speakers, an Italian sports car, or a puppy. It’s a bed. A new bed should be at its peak when you have it delivered. We’re supposed to suffer through multiple sleepless nights? Haha no way.
Never again, Macy’s.

Nice store, helpful staff and great selection. The return policy is fabulous. I bought an item and lost the receipt and I wanted to return it, and they were ok with that. Great work Macy’s!

This review is for the men’s suits department only.
I came in here to find suit, knowing that Macy’s has a decent selection of suit separates at reasonable prices. What I did not know was that the people working in that department work for commission, which basically generated the entirety of my disappointment with this experience.
I was quickly helped by an older guy working there who asked what I was looking for. I told him I was looking for a suit and he directed me to where I wanted to go. I had a particular color in mind so he showed me most of them that he had that fit in that category. Not until after I tried everything he took me too and said that was all they had, did I ask about the house-​label suits that were cheaper than the designer ones (I wear a suit 4 or 5 times a year so I didn’t want a nice one). He then remembered about them but was far less enthusiastic about finding one that fit me. I didn’t end up liking the color so it was a moot point, but that highlights problem #1 with having a staff that works on commission who isn’t honestly as interested in getting the customer what they want and is instead more interested in getting them in the suit that is $ 100+ more expensive.
When I finally got to try on everything, I had a couple that I liked and wanted to go try them on again to settle on one. That’s when the guy helping me said he was going to go help someone else and he would be right back. Well, he was never back. He did yell to me across the area a couple times to tell me he’d be over, but that never happened. I finally had to go get someone else to help me, who wasn’t at all interested because I wasn’t his client, but still answered my questions. I honestly don’t know what kind of qualifications go into helping people find suits, but these guys didn’t offer much of anything that any regular sales staff with a 5 minute slide show on how a suit should fit couldn’t do. They actually seemed a little smug about their job and weren’t a great representation of the ideal person in a customer service role. Even if they were normal employees working at an hourly rate, I would have been very disappointed.
I settled on the one I like and the size that fit me, and then proceeded to the check out area with the second person I got to help me. That finally got the attention of my first sales person because he made sure to come over and point out to that guy that I was his client so he needed to enter his name into the system as the sales guy, obviously to claim commission. The guy checking me out was fine with it, but it was a very awkward situation for me as a customer standing there listening to them discuss who gets to make the money off of me.
Aside from the customer service, which was by far my biggest complaint, the store itself has an ok selection of suits. They have plenty of suit separates in a variety of colors and fabrics to find something you will like in a size that fits. They have a good selection of brands, so you can see how each one cuts their suits a little differently to find one that is the most comfortable. The prices don’t vary a whole lot, and pretty much all suits are going to fall between $ 250-​$ 350. I don’t know enough about suits to distinguish why one costs $ 100 more than another, and this info was not offered to me either. This, like all department stores, is one of those places that marks everything up to double the actual price and then puts a permanent 50% off sticker on it, but that can’t possibly fool anyone into thinking they are getting a good deal anymore. It’s a $ 300 suit, not a $ 600 suit on sale for 50% off.
I will not be back here if I am in the market for a suit again.

One of the anchor stores of Castleton Square Mall, this is a decent size Macy’s. The selection is generally pretty good, but it can be hit and miss during the changing of seasons. If the item isn’t in stock, you can ask the sales associate, generally pretty helpful, to try and locate the items from other stores or their warehouse and ship it.
There is usually a sale every day so you really shouldn’t have to pay full price for an item. If it isn’t on sale, just wait a week, or if you can, get the Macy’s branded credit card, as they send coupon’s regularly.

The customer service here is non existent. I was in the polo dept 20 minutes before anyone acknowledged me. The gentleman working in the Tommy area was very friendly and helpful. Then I went over to ladies handbags, the reason I came in to check out their Michael Kors bags. They sales person didn’t acknowledge me at all. HORRIBLE service and I was ready to spend a good amount of money in this dept.
If any management from this store reads theses, it was today around 4pm. I will go back to shopping Nordstroms and SAKS. Stay away from this Macys if you actually want assistance.

This review is for the WEDDING REGISTRY DEPARTMENT only.
If you are engaged do yourself a HUGE favor and register here. Well any Macy’s but the staff at the Castleton Square Mall have been unbelievably helpful. Here are a list of reasons this place is the shiz-​nit because otherwise I could write a whole blog about it…
1. Amazing customer service. Anybody and everybody is available to help. Always.
2. So many ways to get free items and earn money, for free! When guests buy gifts off your registry, you gain a percentage to spend back at Macy’s and on anything you want! We received about $ 160 for free and I came out with a new Northface. WIN.
3. Easiest return policy ever. We got some pans from our registry but not the whole set. Had already taken all the packaging off and didn’t save the gift receipts… took them back no problem. AND we bought the whole pack on pre-​sale. Saved at least $ 300. it was amazing. Like the coolest thing that’s happened to me in a while… and I just got married!
4. Some silverware vendors will send you a free hostess gift, and the staff will make sure you get it.
5. BEST sales. We saved easily $ 1,000 in this whole experience and just couldn’t buy anything else, we got everything we need/​wanted/​could ever use in a lifetime.
6. We decided for our groomsmen to wear vests and suit pants while my husband wore all three pieces. We bought everything for half price and the guys got brand new suits for the price of renting a tux… HOLLLLLLA.
Shhhh, shh, shhh… Register here. Just do it.
Some items you will be sorry you didn’t register for:
— Charter Club collection Damask sheets (like freaking butter)
— Martha Stewart SilPat
— Reedman’s silverware
— Cephalon Stainless steel bots & pans
— everything Martha Stewart
— Hotel collection towels (don’t use fabric softener)
— KitchenAid
— Lenox ring holder
— Nambe everything
Happy registering!

Once again stellar service at Macys (please note this is sarcasm). Returned 100 $ in clothing purchased on line because it did not fit. Could not get any help looking for something that would. Guess I will stick to on line only if I ever buy from Macy’s again.

I really dislike Macys, but I feel this one did not have much of a selection of anything. Maybe that is because my only real experience with Macys is with the Chicago downtown location… I digress. Service was good which give this location a star. I finally found something to get with our gift card, ½ for taking the giftcard (sometimes they act funny) which was another star and another ½ star for having a Carol’s Daughter booth. Other than that, I’m not impressed. But then again, I’m really not impressed by Macys.

Great great items, but WOW the staff is unreal!
The employees in the Women’s Department (next to the juniors) are extremely rude. I was with my mother and when we asked one of the ladies there about the price of something that was missing a tag, she refused to even try to look it up and insisted we go to Juniors instead– even though they didn’t know if it was a Juniors item. She gave the item back in a hurried manner and walked away to go speak with one of her friends in the fitting room. I was so shocked and appalled at such behavior. We ended up going to Juniors and they were a huge help. One woman went out of her way to find the brand and an article of clothing that was like the one I was wanting just to get a price for me. They are the only reason I would give this location 2 stars.
We went to the shoe department and were completely ignored by 3 different workers. When my mother had to track a man down and ask for a shoe size, he happily agreed to get it but we never saw him again. Ugh!
Get it together, Macys!

I feel like I have to give this Macy’s five stars just for their men’s suit section alone. Never mind it is the largest Macy’s men’s department in the entire state, but the biggest one in five states! The staff here, although at times overworked, are not under-​friendly. They will search for your size in the back, at other stores, suggest similar products if we strike out and are always available. I always get asked if I can be helped repetitiously, and I even get recognized for how many times I come in. Especially the Nautica lady who knows me by name and has been working for decades there!
Now to the suits! OMG! OMG! OMG! OMG! I bought a Michael Koors $ 600 suit for 189 bux! Three piece! Sharp! In style this season! They even have their own in house tailor. Sports coats of every color, style, and size. And no fashion missteps in this department. Almost everything is coordinated. Ties, shirts, pants separates. It is really hard to not coming out of here looking like a pro! And on top of that, the suits salesmen KNOW THEIR STUFF! They will put you in a great suit with all the accessories at a price less than you wanted to spend and make you look like you spent double.
Maybe the praise is a little over the top, but my closet is jam packed with good looking stuff from Macy’s Castleton. I have to make myself avoid this store or I will spend money. Although, I will come out with something sharp!

Huge ralph Lauren. Found me pants no one else could

No Benefit Brow Bar. I don’t know if this is regional thing (I just moved here from California), but… how disappointing. Nearest one is in OHIO. Uh. no.
Since they don’t sell Benefit products, I have to buy my makeup online. Grrr.