Midas

I’m not thrilled with this place at all. I had to go there because I like a few blocks away on Delaware and there was no way I was going to be able to take my car too far away, because the brakes were about to fail when the caliper blew out and the brake pads were nonexistent with the rotors needed to be change.
YIKES! Sounds expensive, right? And you better believe it was.
However, the problem I had with them was that they gave me this absolutely ridiculous price estimate and a whole bunch of other things that absolutely HAD to be done. But I’m no fool. I was like there is NO WAY I will be able to afford that.
Then they decided to tell me an option that was about $ 300 less and made more sense to the issues that I know what was going on. I understand a lot of auto repair shops do this, but something about this seemed way to unethical for my likings.
My biggest issue though was almost the complete disregard of someone else’s time. I first tried to make the online appointment, so I can have one done super early in the morning to have my car done by the time I went to work. I was supposed to be contacted in «one business hour» by the store supposedly. Well I waited two days before I decided to call. The problem here is, why is that even an option if they aren’t going to call. But I was mostly confused about how they already knew what the reasons were that I was bringing my car in? I don’t know seems a little odd.
Anyway, I make a noon appointment and take my car in and was told it would be done in 2 – 3 hours. I told them that I had to work at 4, so please let me know if anything changes. I get no call back and I walked back to the shop and asked what was going on. Then I had a condescending remark as a reply and then was told it would be done in less than an hour. Therefore, I had to call into work and tell them I was going to be late.
However, once again, absolutely no call and I was walking back to the store and when I’m right outside of it, they decided to call me and tell me they want to keep it overnight. I was LIVID. The problem here is that it takes quite a bit of time for me to walk to work and I was already an hour and a half late. I just couldn’t believe they had the audacity to ask me that even after I asked if I should start walking to work or not and I asked about my car being able to stay overnight and they kept shifting the conversation around and didn’t give a clear answer.
Also, when I was on the phone, they had the price racked back up and I was like that is not what we talked about earlier and there is no way I can do that. However, I was able to get that down.
So of course, I had to walk to work, I had to stay later to make up the time and had to walk home at 3 am in the pouring rain. I was not happy.
The thing is that I probably wouldn’t give them such a low rating, but the whole dodging questions, condescending remarks and the disregard of my time was just so off-​putting to me.

Unprofessional. Didn’t take my suggestion on part that i needed. Charged me 575 for parts that i didn’t need but insisted i did. Go to pick up my car and it still doesn’t start. Then they keep the car 3 days without contacting me. I drive by at 10 pm on the second day. And my vehicle’s window is rolled down with the doors unlocked. $ 2100 in a/​v gear in the back, free for the taking. This is an extremely High crime area. When i finally call them. They tell me i need the part i originally told them i thought i needed. A reprehensible situation to say the least. DO NOT GO THERE!!! Makes me question the $ 800 in repairs on my other vehicle i’ve had done there. BEWARE!!!

Made an appointment for a standard oil change. It took a little longer than expected but the price was right and both the mechanic and office manager were polite. They pointed out some red flags in my old vehicle but didn’t push a sale, but instead suggested I research the problem online and look up parts that would be cheaper from a junk yard. I appreciated the no-​pressure advice.

My girlfriend had her car battery die because of the bitterly cold weather from the «polar vortex.» After jumping her car two times, we decided to take it in to get replaced and to get an oil change. We called ahead of time, and the manager was friendly and honest, mentioning that he was busy but would try to fit us in.
He was able to get us in that day and within a few hours, called to say her car was ready for pickup. Overall, I was impressed with what I perceived as honest, friendly, and fast service — they even let us use a coupon we didn’t present at the start (like the fine print says).
They only reason this isn’t five stars is because of the price. It seemed a bit expensive for a battery replacement and oil change. If you’re not in a tough spot or needing a quick fix, I would definitely shop around for the best price; Advance Auto Parts definitely would’ve been a cheaper option for the battery by almost $ 60.

It’s been a few months since my last review, and since then I’ve gone in for another oil change. Just today I went back because my car was making a grinding noise when I made sharp turns. Instead of putting new brakes on my car or rebuilding my suspension, they figured out that I just needed my vacuum plates fixed. They were damaged and rubbing when I turned.
Aside from a quick fix, they cut me a deal and gave me a free headlight restoration (which I would recommend). Another great experience by some honest mechanics! I hold true to my testament that the current manager has turned this place around.

I appreciate Midas being open on the weekends. Also, they looked over my vehicle for a fair price and were quick about diagnosing the problem. I couldn’t afford to fix it there, but eventually I was able to figure out an alternative.

This weekend, I went to Midas. I always gone Saturday pretty early so I could be the first or second person they see. That was a pretty good thinking since they only take walk ins on Saturdays. «Jesse”(not has real name, but ask him to explain the story– its cute) who is at the front desk, was very helpful and providing excellent customer service. The wait for my car WAS very long but it was all worth the wait. They were able to identify the problems, inspect my car very thoroughly and also give me a discount. All of the mechanics also were very helpful. I will continue to come to this location because they were very helpful and they tried their best to serve me with the best service for the best price.

2^nd day in a row: they diagnosed and fixed a missing tensioner pulley/​replaced the fan belt in the 2 hour window between my day job and my night job, so I came back for an oil change. Good, quick service, great attitude, fair and up front quote. I was due for an oil change so I came back, and I’m sure I’ll be back in the future.

Very friendly and always really helpful! They let you know what needs to be done, but they definitely do not push you to do anything!

I’ve taken my car here a few times. I’ve never had bad service and the people have been pretty nice. They get busy, so be sure to call ahead & schedule something. Can’t say I cared for the Fox News playing on the TV though…
That said above, I’ve never taken my car here for anything major… mostly oil changes & tire rotations. I’d read my fellow Unilocalers’ reviews…& most of all — my advice is to ALWAYS get a mechanic/​place you can trust. Don’t be afraid to ask questions, do research, & not make big expensive decisions on the spot.

Midas is a racket. Tires AND Brake warranties are crap.
First, the manager told me that there was nothing wrong with my tire. Turns out he was looking at the wrong one. Tried to make me think I was crazy… I could hear the air hissing out of it.
I bought tires with a 50K warranty ($ 600+ for 4). I’ve been on them for 26K (less than two years). A piece of metal punctured the sidewall. I know that you have to get a new tire when that happens, fine, BUT they said that the tires were 75% worn and I would need to buy a new one @$ 150. Um… what is the value in a 50K warranty if the tire only lasts 26K? I told them to put the donut on it. I’m going to try taking it to the Plainfield Midas (where the tires were originally bought). If they don’t honor their own written warranty I will take it somewhere else.
I’ve also gone round and round with their cheap brake pads. They make it seem like a good deal because they have a «lifetime» warranty. Um… they give you cheap pads that in turn wear down your rotars. When replacing rotars your «lifetime» warranty is not worth the paper it’s written on.
Midas used to be corporate owned. I don’t know if that makes any difference, but now they are all independently owned. I guess that’s why they told me to take it to Plainfield… to see if they could help me.
Find a family owned and operated shop. Stay clear of Midas. I have learned my lesson.

I’ve brought my car in here several times over the last couple of months, even with the poor Unilocal reviews, and was thankfully surprised at the great service I received. The guy in charge, I think it’s Ray, may not be the same guy in the prior reviews, but he is very nice and professional and seems to be a soft spoken man. I came in for a couple oil changes and one day dropped in cuz I had a break light out. Each time I waited in the small seating area in the front. I had no problems, the service was fast, the mechanics were all very nice and the prices were comparable. Actually fixing my break light was really cheap. I haven’t needed any major work done, but I now regularly bring my car here for oil changes.

I’m sorry to say it, but its true, this place sucks. I priced a brake job, got the SAME work done at Car-​X on Shadeland Avenue (East Side) for less than HALF the quoted price. I wouldn’t go back if my muffler fell of directly in front of that place. There is no excuse for that kind of price differential. This is just my opinion. But, they WERE friendly while they were trying to gouge me, so that was nice at least. :-/

My poor car has leaked so much of her oil since being @ midas I hope she makes it!! Luckily my regular mechanic was able so save her!