Milligan’s Appliances

I didn’t buy an appliance — but I did have them in for service. What was I thinking? There is another Unilocal with them for service and they were highly rated… but that is deceiving.
They are absolutely HORRIBLE. I am out hundreds of dollars because of them.
My fridge was making a ‘clicking’ noise. Thought I should get it checked out. Looked on Unilocal and made an appointment. Jeff came out. Disconnected the front control panel (I do not believe it was every connected back up) and replaced the back control panel.
Guess what — no more clicking — but my fridge DOES NOT WORK AT ALL. I lost hundreds of dollars of food because of his incompetence. Everything in my fridge AND freezer.
When I called to complain I was told «It’s just a coincidence». Are you kidding? It was his incompetence.
STAY AWAY from this company — they are horrible. They repairman DOES NOT know what he is doing and there is ZERO customer service from this company.

Dont expect good service from them. Called for minor stove repair but oven door glass shattered in process of repair. Door was replaced but old glass pieces still in door which prevented door from operating. Several calls to have technician clean out old glass were disregarded by Chelsea who handles phone calls. Even though I offered to pay for a service call, Chelsea refused to send out someone. Terrible service. Called another appliance repair who said door was installed incorrectly. Glass cleaned out, and rollers oiled, and now works fine.

STAY AWAY!!! First washer overflowed and soaked the floors in our appt. We were within our 30 day window. Now our dryer quit working after 2 months. Buy new… less headaches.

DO NOT BUY ANYTHING FROM HERE. We bought a washer and dryer and had it delivered from them. The washer stinks like mildew, so we ran it through once with cleaner that we bought from Home Depot. The washer then leaked and went through to our lower level and caused damage to our sealing. The dryer smells like it is on fire. The movers also scratched our wood floors when delivering them. We called and spoke with Chelsea who hung up on us twice and told us, «Don’t tell me how to run my business.» She claimed the movers were not responsible for the damages and we had a leaky faucet. We recently moved into this home and had a thorough inspection done and have pictures to verify that the scratches and a faucet leak were not present prior to their visit. This is the worst customer service I have ever experienced.

We bought a washer and dryer from the company on June 19^th at a good deal. I paid for delivery, and they promptly delivered them on June 20^th and hooked up the washer to the water lines (but not so much the drain hose). They subsequently came out for a service call on June 26^th and July 3^rd.
They initially told us to run an empty load of bleach to clean the washer. As we had left for vacation on the 20^th, we had my mom come over and do this for us. As she ran the load, a clogged dispenser caused the bleach to leak down on to our literally 1 week old laminate floors. She immediately called Milligan’s and they promptly came out to repair the leak. She was informed that the dispenser was clogged with… pet hair! They fixed the leak. However, when they went to run a test load, the drain hose jettisoned out of the drain hole from the wall and sprayed water all over the walls and floor. They turned off the water and according to the owner, advised that my mom zip tie the flimsy drain hose to the water lines to avoid this issue in the future. My mom, busy searching for towels, did not recall them saying this… and I’m pretty sure doesn’t even know what a zip tie is! Regardless, it directly contradicts the spirit of repair service to ask the customer to fix the problem, as well as their own website that says «No matter what the issue with your washer is, we’ll address the problem right away… to find an accurate diagnosis before providing you with washing machine repair.»
We returned home, proceeded to use the washer only to have the unsecured and improperly installed /​repaired drain hose release from the drain during a drain cycle, causing gallons upon gallons of water to flood our now 2 week old laminate floors in the laundry room and adjacent kitchen. Milligan’s rushed out to address the issue and noted that the drain hose had released from the drain and as it was now too late, proceeded to ask me for material to secure the drain hose. I provided him with painter’s tape and he secured the drain hose to the water line, recommending I buy a zip tie to secure it. The damaged floors cost us an additional $ 800. Milligan’s refused to accept any responsibility and has become unresponsive and uncooperative.
Bad repair service, bad products, bad customer service, out $ 800 = very bad review.

I’ll keep it short. I bought a washer and dryer set. I brought them home, hooked them up, and the washer flooded my kitchen. Took the washer back to get fixed, brought it back, the dryer’s thermostat went out. Took the dryer back to get it fixed, brought it back, hooked it up. The washers balancing sensor went out and the dryers control panel went out. All of this happened within two months of buying them.

Previously ranked as a 1… upgraded to a 2 because just got «new» used appliances and they seems to look good and work well for used appliances. Maybe third times the charm? Still probably wouldn’t buy from here again, but am happy to have a working washer/​dryer set. Also– the delivery guys today (same as previous visits) were incredibly nice and apologetic and it was appreciated!
Old review:
Bottom line… don’t waste your time and money buying used appliances here. Our whole experience is posted below but they sell poor condition used appliances (first washer immediately leaked all over our floor when we turned it on), have poor customer service, and they are not professional at all. Also– even though they never told us until we were so frustrated we wanted to just return the crummy appliances and get our $ back, — be aware that they have a no refund policy. We stopped by Lowe’s today to pick up the extra supplies that were not included with the set (so that we could finally set up and use our dryer!!) and I really wish we had just spent a little extra money for a set from there (or anywhere) — free next day delivery and set up for a set that won’t leak all over, won’t have huge scratches on it, and won’t have dirt and rust inside and out. :-/​
The whole story. First, our delivery was pushed back from 12 – 2 pm Saturday to 4 – 6 pm Saturday. This was not a problem and the delivery person Corey called me to ask if it was okay which it was, however this meant that we spent most of our day waiting at home for our delivery. Then, I received a call from the store slightly after 4 pm informing me that the delivery would not be happening that day because there had been an issue with a previous delivery and the set had not been picked up from the store (which was now closed). Luckily, they fit me in for delivery the next day from 4 – 6 pm– which was great. However, the delivery men arrived at about 6:15 pm and dropped off a dryer that did not have the appropriately pronged cord, was dirty, had huge gouges on the front edge, and did not come with a dryer vent (which I know understand not isn’t supplied by them but when you say that delivery and set-​up is included in the fee you should inform people of the extra equipment that will be necessary and not provided for the set-​up). Most folks do not have an extra dryer vent laying around and if one is not one there at delivery then set-​up is not truly done (my husband is frustrated trying to finish the set up right now). The delivery men told us that we would need to rewire our outlet because of the mismatched prongs– which is not possible as we live in and apartment and not a great solution when people are typically buying used appliances to save money. It defeats the purpose when you have to do things like re-​wire outlets. So, they delivered a dryer that was not in the condition as shown and described in the ad I responded to and it could not be set up.
Next– they brought up a washer. It seemed to be in okay shape– however still dirty. They hooked up the hoses, started a cycle, and left. Within 5 – 10 minutes the washer was leaking all over our floor. We stopped the cycle and tried to drain the water but we ended up spending over an hour cleaning up the leak.
I called the store immediately and left a message. Then, I called again the next morning since I had not received a call back and I was eager to get the situation taken care of. I spoke with Candace. She said she would talk to her boss about the situation and call me back. Then, without any call at all the delivery men knocked on my door that day at about 4:30 pm. Although they were pretty nice I was upset that no one had called me to discuss the situation first. Candace had not even told me about the companies“no refund/​return” policy on the phone– even when I mentioned to her that it might be best for all involved to just do a refund. We were finally told about it when I told the delivery men that day that they should just take both machines back– how sketchy not to inform people of this!!!
They brought with them a different cord for the dryer (which is still dirty and gouged) but it does plug in now. They also brought a different washer. At this time, the 2^nd washer appears to be working without leaking but it makes some loud noises while going through a cycle and is in significantly worse condition than the first one in terms of the body of the appliance– it is quite dirty– inside and out, there is a big dent in the back and side– perhaps what causes it to sway as much as it does?, and there is a fair amount of rust on it.
BAD COMPANY!