Oaks of Eagle Creek

I have lived in many apartment complexes during my adult life, so I’m writing this review with lots of objective experience in mind.
We lived here from early 2014 until early 2016. We were never, ever one time late on rent payment and, by all accounts, were model tenants.
What drew us to the community to begin with, is that their location to both of our places of employment + the proximity to Eagle Creek Park was appealing to us. Also, the price of the apartments are quite a bit more affordable than at the complex next door. Like, ridiculously cheaper. And price tag is important!
The first year that we lived here, it was decent and really had no complaints.
The second year, however, the complex really started to take a nose-​dive. The pot-​holes post-​winter were atrocious and were not filled for many, many months. The beginning of the second year (after we’d re-​signed our lease), we got a notice on our door saying that maintenance had been in to check something or other and had discovered we had a dog, so we owed $ 250 bucks. However, we’d had our dog the entire time, from the beginning of year one. We called to complain/​straighten that out, but our online «amount due» still showed that deposit being due. Took awhile to get them to remove it.
Additionally, the clientele of the property went downhill and we started to see some pretty unsavory characters moving in and out. Particularly, in our building. The smell of cigarette & marijuana smoke was CONSTANT, and sometimes very strong. However, we opted not to complain about this because we honestly were a bit afraid of retaliation — perhaps if the parties were reprimanded, we would have a break-​in or something else of that nature, by the culprits.
The last straw for us was during summer of our second year, our dishwasher began to break. The handle didn’t close properly and had to be fiddled with quite a bit in order to get it to latch. It had also started to leave our dishes very dirty, even after running a cycle. We tried JetDry, but to no avail. I submitted a trouble ticket to maintenance, but never got any response. My husband called a couple 2 – 3 times to check up on it and see what the status was. They always said they’d submit it to the maintenance manager and get back to us, but they never did. In the meantime, I started hand-​washing our dishes.
Finally, my husband got really upset and irritated and threw a massive fit to them about it. Only then, did they finally come in and replace our dishwasher with a newer one. That one worked awesome and made our dishes sparkle! Too bad it hadn’t happened months prior.
One other very annoying thing about the complex is that when they send out notices saying that units would be inspected for smoke detectors, or just general things, they would give you a week-​long window, also stating that they could not guarantee a specific time or appointment for this but that we had to secure our animal if we had one. However, we have a dog and were absolutely NOT ok with keeping him locked up in a crate day-​after-​day! I found that to be cruel. It would have been very nice if they were able to make a set day or two allotted for dog-​owners. Or at the very least, give us a note on our door saying «maintenance was here!» if they came on an earlier day, so that I wouldn’t have had to crate him up the entire week long for no reason. (This issue particularly infuriated me).
On the last month, we were moving out mid-​way through the month, but our online «amount due» on the 1^st still showed our full month’s total. I called to ask about it and they said «oh don’t worry about it, just bring a check in for your pro-​rated amount.» So I had to do the math + figure out what my utilities were for that month also (you pay your water/​trash/​sewage to Oaks along with your rent each month) and bring in a check.
About two weeks later, we got a note on our door saying we were very past due on rent, that they were charging us the remaining amount + past-​due fees, and that if we didn’t pay it soon, they would begin eviction.
Oh lord, we were so mad. We had never been late on rent and even with dropping off our check, we still weren’t. But what was most infuriating about it, was that nobody in the office took the time to check our account at all and look into our «late» rent. Wouldn’t they think it odd, since it would have been the first month of 24 that were «late»? Why didn’t anyone look in their system, see our lease end-​date, and maybe think «oh they aren’t late, the system just shows it late because it’s thinking they still owe the full amount instead of pro-​rated». But instead, they just stuck a note on our door about late fees and eviction without a second thought or double-​check. RIDICULOUS.
I would definitely say that Oaks of Eagle Creek ranks near the bottom of the barrel. Not the worst in the world, by any means. But definitely quite far from the best.

This place is terrible! Stay far away. My wife and I moved into Oaks of Eagle Creek 2 years ago. The first years overall experience was average at best. We only decided to sign the 2^nd year lease because of the cost. Once we renewed our lease, the 2^nd year our experience went from average to the worst! The crime in that area started to increase big time. We had a broken dish washer that took them 3 months to finally get fixed. Yes, you read it right…3 months! Every time I called about it they said they would pass the info onto maintenance. We put in multiple requests online in the Resident portal. It finally took me red faced mad and went down there to give them my 4 month notice of moving out to get it fixed. There online payment system is a joke. They are behind a couple months on utilities. So you think you are paying your current utilities but in reality you are paying 2 months prior. Residents that live there have zero respect for their own community. They litter trash all over the complex. The complex is partly to blame due to the fact they only have 1 dumpster location by their office. Our lease ended half way through the month so our last month was pro-​rated. We logged online to pay it and it showed the full amount. My wife called about it and they said to just write a check and bring it in the office. A week went on and I came home one day with a late rent letter on the door threatening to kick us out, etc. We lived there for 2 years and have never been late or missed a payment once! I stormed into their office of incompetent office staff and they claimed that there system doesn’t allow them to pro-​rate. I could sit here for hours and talk about how awful this place has turned into. Every one of my neighbors are moving out with similar terrible experiences. Please take my advice and stay far away from this community.

I lived here for about 6 months in 2014. For the most part my stay was fine. The staff always treated me right (until I moved out). The proximity of the complex to Eagle Creek Park is really great for running, biking, and hiking. The apartment itself was overpriced in my opinion, but again, I loved the location.
The two immediate concerns I had was safety and trash. Like others have said, crime is a real problem here. The guy across the hall from me got robbed in the middle of the day while he was at work. As for trash, there’s only one place to throw your trash out at, by the main office, and the dumpsters overflow into the street all the time.
What really upset me is that when I left I apparently failed to cancel the electric bill in my name. I remember thinking I needed to do it, but I guess I was busy with moving and forgot. With that said, when I caught it, Oaks of Eagle Creek refused to pay for the electricity from the time that I left to the present. The property manager actually tried to justify to me why I should pay for their electrical usage. Mind you, she is telling me that I am liable for electrical charges in an apartment AFTER the lease agreement we had expired. The property manager actually said that they have people all the time that fail to call that will get stuck paying the electric for 6+ months after they leave. In other words, they knowingly rip people off all the time for not making a simple phone call. All Oaks of Eagle Creek has to do to correct it is call IPL and assume responsibility for the bill effective as of your move out date, and they apparently refuse to do the right thing every chance they get.
If you still want to live here, my advice is to not give them a chance to rip you off because they will.