Saks Fifth Avenue

I bought a pair of glasses for my boyfriend for Christmas over the phone because unfortunately they didn’t had the glasses in where I live. I was so excited until I take at look at them and i find out they had few scratches on the frame and the paint of the brand was pealing. Obviously i was so upset, cant believe they couldn’t take the time to look at the glasses they were about to sent to a customer. Plus we are talking about a brand like Louis Vuitton, who sells a pair glasses that use to have them on display or even worst, they looked used and someone just returned them. They did mentioned it was their last pair but they never said anything about their condition. Finally got them today from the same store from south coast where they did took the time to take pictures and send them to me before I purchased. So don’t be shy to ask for pictures or dont be surprised of what u receive on the mail!

Purchased Louis Vuitton sunglasses in this store (over the phone) because they didn’t have the sunglasses in San Diego, CA. Worst mistake ever! They sent me the ones that were on display or even worse, some used ones. They had scratches all over them and the frame was all beat-​up. Please always make them send you some pictures when you are buying them over the phone or ordering online. Overall bad experience. Also beware of Louis Vuitton customer service seems they just want to pass the buck and make you feel now it’s on you to fix somebody else’s problem. In the end I’ve got my sunglasses from another store near SD. Thanks for all the hassle!

If you’re in the Indianapolis area and in need of Gucci come see Shonda she is amazing. My ring was ordered on Monday it’s here today, talk about service.

My «go to» store in Indy. What I love best (since it isn’t the prices) is the staff. From the beauty counters, to the shoes to the clothing departments they all get to know you, are so kind and take great care of me every time I stop in… which is often. It’s nice to go somewhere and people know your name and your style.

Mediocre. Shoe department salesman was slow and not very friendly, however, makeup artist at Giorgio Armani was very friendly and knowledgeable.

Final review for 2014 has me paying tribute to Saks and this particular location where Christine provided the most awesome shopping experience!
I’d been seeking a particular Oscar de la Renta skirt but it had sold out online. Calls to my local SF store found the salesperson telling me «computer says I have one, so if I run across it, I’ll let you know»… which everyone knows is the blow off…& I wasn’t going to go all the way down there if she wouldn’t even confirm if they had it or not
Calls to NY were even worse, as the salesperson wouldn’t even let me get my sentence finished before she says «Forget it. We sold out of that long ago». Umm, okay…
So being the stubborn person I am, I cold-​called this location & Christine answered the phone. Turns out that this Saks doesn’t even carry Oscar but she stated she would do everything in her power to find this skirt for me
She phoned me back a couple of hours later saying there was 1 skirt left in their entire company & she may have found it but wasn’t sure it was still in that particular store… but again assured me she would do everything she could to make sure it was delivered to me
This morning, I got confirmation it has just been shipped… from my very own local SF store, where the salesperson couldn’t be bothered to check her stock
So after being blown off by 2 Saks stores, I had lost all hope. But thanks to Christine (who went above and beyond to provide exemplary customer service, and especially for a store who didn’t even carry the brand) I got the item I was seeking. I thank you & thank this particular Saks location for ensuring my Oscar dreams!

***This review is only for the Women’s Cosmetics Dept.***
My mom had run out of the makeup she uses. As a result, the next stop on Mom’s retail therapy trip that the wife and I were taking her on was Saks Fifth Avenue. Apparently my mom has been using the same Estee Lauder stuff for decades. I’m clueless about women’s makeup and the latest technology, but according to the wife, she needed to find something that suited her better. Saks had the full complement of cosmetic options to choose from, to include her usual Estee Lauder products. Enter Erin, the friendly salesperson working the Armani counter, who approached us and asked if she could assist us. She was very patient and reassuring with my mom. She listened to what she wanted to achieve with her makeup, and then proceeded to recommend some products and apply makeup on her. Mom, somewhat hesitant of change, seemed happy with the results. We bought the makeup and some brushes to apply and left for home. What made the trip to Saks a 5-​star experience was that when we got home, my dad, without any prompting, complimented Mom on her appearance, which made her happy and visibly lifted her spirits. For that, it was worth all of the time and effort dragging my mom through countless stores on a Friday afternoon.

If I could give a ZERO. I would!!!
I have had a charge at Saks since the mid 80’s … And in mid Sept while in SF, Ca bought sweaters, shoes makeup etc
So it’s not like I’m not a shopper
The store is ok, but doesn’t carry the selection I am used to, ok I understand this is Indiana.
This review is for one particularly rude, condescending, superscillious sales person in the shoe dept.
I asked the Gray haired older man if they carried Ferragamo … He replied that they don’t carry mid priced labels and haven’t for 5 years! Where have I been???
Are you kidding me? How do you speak to people like that? And how did he know what I am capable of buying??? What an ass!
Guess i will just shop on my trips to LA

Love the Armani makeup counter at this location. For a change, Angela, the sales person, was not trying to replicate her own makeup on me but actually helping me find a look that fitted my face and lifestyle. So happy with the experience I might just have to call her and order makeup from her instead of going to the counter at the Saks close to my house.

It’s such a small Saks. Indy people are missing out on great stuff and selection. They should expand this and make it better.

I have Mitra in Saks alterations take care of all my custom tailoring needs. She is the best! Couldnt imagine all of us shopping here without her expertise in making off the rack clothes fit so well! Professional and customer focused, this is why I come here

Cool saks. I come in about once a month or so. Most of the workers are kind and ready to help. Small Louis vuitton store inside. Decent selection. To be honest i always have to have my things ordered. Selection through out the store is limited. Not as big as other saks but still a saks. What you would expect from saks.

Not a regular at Saks, not in my budget unless a really great sale is happening, but I do love to people watch here!
This week I did more then people watch, I purse shopped and found a great deal! I sort of felt like I was stealing it was such a bargain. Anyway, I received wonderful customer service in the handbag department both while browsing and buying. When I scooted over to shoe department and looked at all the «neck breakers» that I would never wear, I was also treated very well by the sales clerk. Double thumbs up for not trying to make me feel lower class… bonus!
The whole experienced surprised me a bit, normally when I go into Saks no one really speaks to me. I assume they can tell I am not of the same caliber of wealth as the REAL shoppers coming in. This really does not bother me since I am not one of «them».
This weekend earned a gold star from me, I hope to be able to return and make additional purchases once my bank balance comes back up!

One study has recently proven that the therapeutic quality of shopping spans gender, sexuality, age, race and location. That study… I conducted, on my own.
In another universe I have a double-​stroller, I drive a BMW SUV and it’s loaded with shoe boxes, and garment bags. Instead, for now, I Unilocal.
A good note for guys that feel entirely discomfit in the perfume/​make-​up departments of places like this: need not bring your latest copy of The Economist because they were able to decode my inquiry of which I didn’t know the full name of what I needed to buy. It was pre-​wrapped as a gift, and the entire bumbling transaction was finished within 3 minutes.
As for the Men’s section of clothes & shoes… I have more shoes, and that’s not saying much. There’s maybe a dozen shoe options here? All priced $ 98 and higher. That’s really no fun. Come onnnnnn, we men need our shoe shoppin’ therapy, too!
O, okay, no shoes, well, clothes will do… oh, wait, the racks here make it seem like a boutique because of such limited supply. The problem is… it’s a department store through & through, so the intimate setting of a boutique isn’t here… it just seems like a picked through section stuck between Chicago’s Saks & Bloomington’s Urban Outfitters.
Maybe I just looked like I knew what I was doing… but no one asked to help me… instead they were re-​arranging the Men’s Suit section — if you’re wondering… it takes 3 Saks employees to do it.
I’ll return, yes, with the simple hope that somehow something interesting jumps off the Saks truck on its way to Chicago.
Reason to shop here: Hudson Jeans. Even if you just try them on… you’ll experience a new way to wrap yourself in denim. You’ll feel like you’re walking in a fresh-​baked french baguette.

As a Los Angeles resident [who used to live in walking distance to Rodeo Drive], I must say that this location of Saks is quite «interesting.» I know that Indianapolis is a smaller market but this Saks is very small with a very limited selection at all price points. More than anything the sales ppl always look at me like I’m an exhibit of some sort, I feel like they are trying to sum me up b/​c I don’t fit any type of description commonly found in the Indianapolis area. I’m not accusing anyone of anything, I’m just saying it’s obvious that these ppl aren’t used to seeing young, thin, blk girls who know far more about high end products then the Carmel Housewives could ever hope to… Oh, Indiana how glad I am that I left thee…

I love this Saks. I feel that the staff is so much more friendly and helpful than the Chicago location.
I also think it has great sales. I have been able to find some really great deals while shopping here. The women’s contemporary selection is very good.

If it weren’t for the outlandish prices (which I totally understand) and some discontinued lines (RLPL, Burberry) I would give it all 5 stars. The customer service is excellent, and here’s why — They work on commissions. They wait on you hand and foot, carry your clothes and walk behind you like a puppy!
Their men’s suits started from a size 40 in most, did not have many of the contemporary fits but then we are in the 6^th fattest state in the USA so it may make sense but not to me when I wear a 38 or40R depending on the manufacturer.
The sales people though superb were not very knowledgeable about who made what (Like Cornelliani made Hugo Boss suits etc) but they were not bad either.
Great customer service, fab quality products, and a great location. 4 stars !