Sincere Auto Care

My husband’s recently purchased truck began acting up, the cause couldn’t be found. Someone where he worked recommended Sincere, so husband took truck there to have the problem diagnosed. They were quite busy, he had to leave the truck there overnite, no problems regarding vehicle break-​ins or vandalism. When problem was diagnosed, the owner took his time to clearly explain the issues, & recommended that out of the possibilities, 1 or 2 sensors were usually responsible for the problem & to try replacing them 1^st before he went deeper. Husband purchased both sensors elsewhere, did the repairs himself, & thanks to Sincere’s diagnostics, truck is now running like a well oiled piece of machinery. We appreciate the extra time the owner gave us. We’d go back. Please note that we did not have them do any actual repairs so I can’t attest to the quality of repair work, but I HAVE noticed they do quite a lot of business, so that speaks volumes too. Might I also mention that the waiting room is very clean, has some beautiful plants, & a reasonably priced candy machine! Thank you, Sincere!

I started taking my car to Sincere because my parents have been using them for years. I have always had a good experience there and have never had any problems. If you have a major issue they are more reasonable in cost than the big box car stores like Midas or Jiffy Lube, but charge a little more for small jobs like oil changes. I still take my car to Midas or Jiffy Lube for small jobs like oil changes but after a recent trip to one of these stores got a quote on other things that needed fixed like brakes and engine fluid replacement. The quote was $ 1600, so I took it to Sincere for a second opinion. I got a free quote and it was $ 700. That is quite a difference from $ 1600, the reason for it being different is the big box store was charging me for things to be replaced not repaired and was way over on labor hours. I would always recommend getting two quotes just have Sincere be one of those. Great Team, Great Service, Great work done!

Do NOT use Sincere. In all of my auto repair experiences, this was the absolute worst. Not only did they screw us on one car, but got us on two vehicles. Personal property and money was also stolen from one car while on their lot. We took our Honda to have new brakes on. It took way too long, but we thought everything was done correctly and left there happy. Two weeks later, we took in a new Nissan we bought to have checked out and any possible repairs done. We wanted to make sure there was nothing wrong with the motor and clarified that it was our main concern. After what we were told was a thorough check, we were informed that the motor was just fine, but the car needed some upgrades and maintenance, totaling $ 1300. Although that was a lot, we were relieved that it was not the motor. We went ahead with the work order. When we got the Nissan back, the Honda’s brakes started smoking and squealing again, this being only a month after they were repaired. We took it back and had them fixed again, ignoring the inconvenience of being without the vehicle for another week. By this time, the Nissan was acting strange again. We decided to get a second opinion and took it to Black Forrest motors. Imagine our shock and disgust to discover that the engine was actually blown and the car was worthless as a result. It would end up costing us what we paid for it to have a new motor put in by them. When I went back to Sincere about it, they merely said, «That stuff happens.» No offers of a refund or explanation. We were out $ 1300, spent on a useless car. To add fuel to the fire, Black Forrest noticed that the expensive repairs were not even done correctly. So, unless you want to be ripped off, have shabby work, property and money stolen from your vehicle… avoid Sincere like the plague.

I don’t know much about cars, so whenever I got a the mechanic with a problem, I don’t know if they’re pulling one over me. In fact, I came to Sincere upon the recommendation of a friend to get a second opinion. Not only was their quote cheaper, but Ron and his team are completely trustworthy. I have nothing but great things to say about them and the work they do.