Tommys Deli/Papa Gus

This was my first time to eat here, unfortunately it was a frustrating experience. I work across from the City Market, so I often eat my lunch there. I have never eaten at Papa Gus until today. I stood in line for 15 minutes, when I arrived to order by cheeseburger, the lady at the counter informed me it would be a 10 minute wait on all burgers. It would have been nice, if they would have announced that to the line in front of their counter so that we could have gone elsewhere. I then asked if the chicken strips would take less time, becasue I didn’t want to spend my lunch break waiting on food, only to eat at my desk. She stated that the burgers were the only things taking 10 minutes. I really wanted a cheeseburger, but I also had a limited amount of time, so I ordered the chickenstrips, which came 12 minutes later. The chicken strips are made of pressed meat, the texture is similar to those from McDonalds. I wasted my whole lunch break plus $ 8.00 on a very disappointing experience. I am a first and last time customer. Please improve your speed and quality of food.