Verizon

Shattered my phone yesterday and was in and out of Verizon in less than an hour with a new one. Devon was such a good help and I appreciated his willingness to help me while I was in a time crunch. He answered all my questions in a friendly manner. Although I had to wait in line for about 20 minutes while all the sales reps were busy, Devon made up for my wait.

I have spent a great deal of money at this store. We purchased new phones, protective cases, screen glass protectors.
One week after it was installed the invisible shield cracked on its edge. Jake the summer intern was nice but not able to help. Eddie the manager told me I have to go to the company online and handle the replacement myself. He chose not to just swap it out in the store for me. He claims Verizon has no way to return the screens to the company. Somehow I am able to do something a billion $ corporation can’t???
Marcella was very helpful but Eddie was not willing to go that extra step and help us out. Now I must pay for shipping to get a replacement and then ship the damaged glass back.
There is another Verizon store closer to our home over on binford ave. When the other 3 phones on our Sprint contract are out of contract I’ll buy the next replacements at that other store.
What is the cost of a glass screen? Maybe $ 10. What is the profit on 3 new lines and 3 new iphones? I bet it is more than $ 10.
I personally think Eddie made the wrong decision.

Overall, the representatives are friendly, helpful and knowledgable about the phones. However, I am giving this store a 1 because of incorrect information that I was given by 3 different reps at this store that was misleading and a HUGE waste of my time.
After I purchased a phone at this store and set up a Verizon account for the first time, the rep asked if I was a Comcast customer. When I replied yes, she said to call Comcast because they sometimes offer discounts on their cable and internet services to new Verizon customers. I called Comcast to ask about their deals. Comcast said no discounts are available, but I could have saved $ 10/​month on their services if I would have purchased the Verizon phone and set up the Verizon account THROUGH COMCAST, not through a Verizon store. I WAS FURIOUS! $ 10 a month might not sound like much, but that’s a savings of $ 120 a year. I called Comcast again and spoke to another rep to confirm. She told me the same information.
I called the Verizon store to complain. I spoke to a new rep who assured me Comcast offers these discounts to their customers all the time. He gave me a confirmation number and a Comcast phone number to call. I called the number and was told again by Comcast that they can’t honor the discount.
I called the Verizon store and talking to ANOTHER rep. She sounded surprised and said that this was the first she had heard of this. She said that a customer had taken advantage of the Comcast discount that afternoon. However, I spoke to three different Comcast reps that disagreed with her.
Moral of the story: Don’t tell people they’re going to save money when they won’t be able to save money. That just pisses people off and makes them want to cancel their service.

Worst customer service (from the sales associates) that I’ve ever received. One sales associate made an error during the process of changing something on our account, and this prevented me from activating the $ 200 phone I had purchased. This associate left me on the phone in the store with a customer service agent for thirty minutes to correct her mistake, while she went off to make more sales. The customer service agent on the phone was extremely helpful, but eventually she needed me to get someone at the store to finalize the transaction. It was like pulling teeth to get anyone to come help. Seems they are all too wrapped up in making more sales; since I had already paid for the phone, I guess they no longer cared to help me. After three times going to the front desk to ask for a manager to help, finally Dejuan the manager came over. Not a word to me about sorry for the inconvenience, nothing like that. He talked to the customer service rep for 10 seconds then told me to see Sean to finish up the transaction. Sean was the WORST! He did not understand what had happened with the account mishap and asked me to explain it again (at that point, that was the third time I had to explain THEIR error to them — something that could have been avoided had one single person taken the time to help me through correcting this issue, instead of passing me off to other people). I started to explain yet again and suggested that he have Dejuan explain the situation since a) he already knew what was wrong, and b) he would use the right jargon, since I apparently was not. Sean then cut me off, holding up his hand in my face to shush me. He was EXTREMELY RUDE. I was so upset, I really wanted to cancel the transaction, and cancel our service with Verizon. If my fiancé had not already purchased his phone and signed the contract, I absolutely would have cancelled.
I do not recommend this Verizon store AT ALL. Avoid at all costs. I am posting this review everywhere I can think of to help other people avoid making the mistake of using this store.

Got a Droid a couple months ago and dealt with a nice and helpful fellow. Car charger went bad on a trip, and a Verizon store in FL wouldn’t replace it. Came back to this store today and, Robert, was very helpful with several issues including the charger. Problems were fixed. I’ve noticed different Verizon stores are different in service. This one has been good for me.