WorldMark Indio

My first impression was this place is old. It took almost half hour to check in which is way too Long! Upon entering our room we were greeted with the aroma of stale mildew. The freezer had icicles hanging in it. In the afternoon I lay down for a nap and the cleaning person next door had the door safety latch turned so the door would not lock on her… now I listened to an hour of the door slamming on this lock. Family reunion, two more days of door slamming!

Been to this Wyndam resort three times now. Kids like lazy river pool. Smoking is permitted at other pools so they are not kid friendly. New buildings. Over crowded. Beds are stiff. Dollar store pillows so bring your own if you can. Walls are thin. Service is slow. Internet is available for $ 16 a week but the quality and speed is pathetic — limited to two devices. Amenities are slim.

My bridal entourage stayed here for one of my bach weekends. We were a party of 7 who stayed in the room, and we had a 3 bedroom/​2 bathroom condo. Super spacious with a full kitchen, dining room, living room, washer/​dryer and a nice balcony patio with BBQ overlooking the lazy river. This is one of the nicer timeshares I’ve stayed at, and it truly didn’t disappoint. Some things were a little outdated, but nothing to spoil a 4 day/​3 night long weekender. Our room was on the 3^rd floor (out of 4 floors), and the 4^th was reserved for the penthouse suite which was booked already when we made reservations.
Check in was smooth. The resort is a quite a ways from the freeway, and super quiet. If you’re driving in the dark you may think you are going the wrong way but follow the signs and you’ll be able to find the resort easy. There is a guard that lets vehicles in, so you either stop and talk to the guard or you have your parking permit. Be mindful with the amount of cars you bring in as they tend to limit it depending on the season. We had a total of 6 cars, which were allowed, but I understand that if the resort is super busy they limit the cars to 3 or even less.
Our room was close to the pool and we took a dip in the jacuzzi and lazy river late at night. There was no one in the pool pass 9pm so we had it all to ourselves. However, 7am is a different story! There are activities and fitness classes that occur in the pool so you may hear voices as there tends to be an older crowd that get up early for these events.
There is lots of parking and limited covered spaces. The covered spaces are definitely nice for the summer or hot months. The walls are kinda thin, but you can simply drown them out with the TV or just being in the living room. There is a quiet times after 10pm, although I don’t know how much it’s enforced. We heard a super loud party way after 11pm, but luckily it was in another building and we didn’t hear much of it.
This resort is kid friendly as well. There is a playground, basketball court and an activities area. The only downfall to this place is that it’s super far from everything. We drove to Palm Springs and other places West of Indio all the days we were here and it took about 20 – 30 mins to get to our destination. This place is great if you feel like staying in the whole time.
Oh bring your own bathroom amenities. You only get a couple bars of soap! Wifi is NOT free.

Negative After taste:
Although the stay itself was quite good. (Thus I give the resort 2 stars) I am reporting negatively on housekeeping, and the service Worldmark employs called: «Ileft​mystuff​.com»
I reported our, «left items» within 24hours and gave specific details on where exactly the items were left INSIDE OUR UNIT at Indio on «Ilefmystuff​.com» as instructed by the resort. I was hopeful that I would pay shipping and get my items back. This however was not the case. I was told via email that Worldmark could not find our items.
Since the items were left inside our unit (the penthouse), this leaves me to conclude: the housekeeping service either threw away my toiletries ($ 86 bottle of Aveda Shampoo, 2 razors $ 16, Dove Body Wash $ 7) and the clothing item (American Eagle Outfitters Shorts $ 40) or they liked them and kept them for themselves, or a little of both.
Clearly, Worldmark house maids need further training on what to throw away and what to send to lost and found. i.e. DON’T Throw away non-​perishable products left INSIDE a unit!
This so called service for finding lost items adds insult to injury. It make the person who lost their items do all the work, filling out forms online, for nothing. In addition, as an owner, I pre-​paid for the housekeeping service. I should be able to trust that they will do the right thing, and send items are left inside a unit to lost and found.
–Very bad taste in my mouth.

Very nice resort perfect place to take a little family get away I spent a weekend their have no complaints my kids enjoyed themselves there ages are 7 – 13. Rooms are very clean and spacious. I stayed in the 2 room 2 restroom condo Kitchen has everything you would need except for food of course. There is also a mini store on the grounds if you forget something saved me a trip to the store.

Overall the WorldMark Indio was a great place to stay. The 2 bedroom/​2 bath condo was plenty of room for 4 adults. There’s room for another 2 adults if they use the murphy bed in living room and willing to share a bathroom. The kitchen was well appointed. We enjoyed the balcony every morning and evening as most of the other times of the day it was too hot to sit out there. Having our own grill was a great asset too.
It’s unfortunate that people feed the ducks even though there are signs posted not to do so. The ducks can become quick load when someone throws bread off a balcony.
The dishwasher wasn’t working on our first day there, but was quickly switched out for a new machine the next day. Also, the stove was not level and the maintenance man fixed that as well.
As others have pointed out, there aren’t a huge number of places to eat near the resort, but there is a new area of development near resort that will probably resolve this issue in time. If not, it’s not like it’s very hard to other areas for places to eat. We found the local WinCo supermarket a great place to get grocery’s for the week. There’s also a Starbucks near the WinCo.
The biggest downside of the resort is TERRIBLE wifi. They limit you to two devices, then change 15.95. I would not both with purchasing additional access. We found the best time of day for service was first thing in morning. All other times it was almost impossible for 1 laptop to sign on and get service. In this day and age, they need to upgrade their Wifi assess to accommodate a heavier load with reliable service and they need to drop trying to charge for it.

HORRIBLE EXPERIENCE… here is a complaint i sent to management and never received any resolution other than a promise to call…
Dear WorldMark management,
Thank you for taking the time to read my concerns about our experience at the WorldMark in Indio California on Sunday August 2, 2015.
My husband and I have been members since 2001 and we also have family members that we referred who became members.
In making a reservation in advance I was told that check in time would 4 p.m. and was sent an email confirmation of this.
Upon arriving at the front gate to the property there was one vehicle in front of us which took over 20 minutes to be processed by the security guard.
After waiting 10 minutes I got out of my travel companions car and headed for the front desk on foot to the check-​in process. The security guard stopped me and said I must remain in the car and could not enter the property
After waiting another 7 to 8 minutes for the vehicle in front of us to be processed we pulled up to receive our entry paperwork.
Then continuing to the front door which is a large covered portico area my friend pulled up to allow me to get out in the shade since it was 113 degrees outside that day and get into the lobby air conditioning to check in.
Immediately after exiting the vehicle a security guard approach my travel companion and told him that no vehicles were allowed to be in the driveway.
He then was forced to park further down away from the front door and leave the car running in the extreme heat with all of our groceries, food for dinner and medications inside, since these things would have been ruined in minutes in those temperatures.
When he came inside to join me at the front desk to tell me of the trials and tribulations it took just to get to your door we have already spent nearly 50 minutes at this time.
After going through another lengthy check in process at the desk which took another 10 minutes we were told that no room was available it is now 7 p.m. at night and we are only staying at this property for one evening.
The small amount of lobby furniture was occupied and when we looked out to your pool area it was extremely overcrowded with nowhere for us to sit inside or outside since we did not feel like waiting in our car and had been poorly treated on our arrival i stated we will be leaving and seek other accommodations (we had been driving for the last 7 hours).
The front desk clerk had to go back and forth between me and the back office to confirm i would not be charged and would be refunded and then miraculously rooms became available but at this point my travel companion has gone back to our car which had been running the entire time in the parking lot.
This means to arrive at your property the arrival process takes nearly an hour and was extremely unpleasant
I/​we find to not have a room available at 7 o’clock at night for a one night stay is inexcusable especially when we had called the property from the highway and were told no problem.
My friend and travel companion who is in the hospitality industry for over 35 years was shocked at the way we were treated especially for someone who is a member.
My travel companion did go to your concierge desk where two gentlemen were very kind and attempted to remedy the situation but at this point we just wanted to leave the place was extremely loud and crowded and we were hot and irritated.
I have stayed at this property before and this was not our experience here in the past but your arrival process is extremely lengthy and totally impractical for persons staying a short time.
And maybe replacing the unfriendly security guards with some welcoming bellman who would greet people appropriately might be a better way to go.
This is my 2^nd correspondence to management. Since sending the above complaint on Aug 5, 2015 i received a call from D. Hancock from owner care in Redmond Washington, approximately 2 weeks later, asking what the problem was. I’m assuming she received the letter of complaint. Did she not read it. She apologized stating that our reservation was during the time of the Cochella Festival. As a fully paid member for many years we are very disappointed that now Wyndham has now opened up the timeshare properties to the public, which seems to come first. What is the point of being a member when our room is given away or not available for members when they show up? Also no offer from Wyndham to find us another hotel to stay in, when i was advised no room was available at 7pm in the evening. D. also stated that someone would be getting back to me which of course has not happened. We are extremely surprised by the seemingly lack of concern. We had hoped that Wyndham would have shown their appreciation for our business, however they are perhaps to big to care.

My fave vacation spot! Hot Desert Spring Indio! This place is nice, quiet and so relaxing and refreshing! Been going since my son was 6 months and he loves it here m. We make dinner, bbq on our patios and stay outside all day and night in the lazy river! Although it’s extremely hot all of the resort rooms are large and spacious with fully applianced and stocked kitchens (minus the food) can’t wait to be back here

Negatives:
The fridge in the room was leaking and didn’t shut all the way.
The handle on the kitchen sink fell off every time you turned the water on.
The ac didn’t work well in the master suit so my husband and I sweat to death all night.
The ducks pooped all over our patio which attracted a disgusting amount of flies. Didn’t help that the people in the room above us threw down bread for the ducks so they kept coming back and pooping over and over again.
The girls working in the market/​café are rude and all look like they just got out of jail. Customer service FAIL.
positives:
the pool was fun. Even on a crowded day there’s plenty of room.
There is a Starbucks! Even though the people working there are no where near real baristas… The drink were alright.
There’s a shallow pool and a little play yard for the rugrats.

Was going to be 4 stars but got a bill for $ 135 «late fee» 3 days after checked out. No proof of check out time, no notice given at time keys surrendered. I guess because we are RCI they have to make their money somehow. See all my reviews to see how fair I am.
I am not only disappointed but disillusioned with Wyndham/​worldmark/​RCI (all same company which their «manager» Umberto Sanchez denied).
When I spoke to the manager he basically accused me of being a criminal and trying to take advantage of THEM. NOTE I have NO COPY of anything signed. So if there is a signature (not explained when I checked in) it could have been forged by same folks who «said» we checked out at 11:30 am
NOTE my husband went to desk with keys and asked if there was anything else. they said «NO» gave no receipt, didnt log on or do anything. So checkout time could have been posted several hours later.
I think they are just angry we arent owners there (do have 2 timeshares FYI) and didnt take the tour.
SHAME ON YOU!!!

Hey, just updating folks from my previous review…
Management replaced the the urinated cushions on the couch late in the evening (thank you!!). The following day they also sent maintenance to come repair several of the items I had mentioned to them about. They also sent a cleanup crew to come clean/​wash the unit again (much appreciated!). But… the FLIES!!! OMG! There’s an infestation of flies here, all throughout the resort (possibly an Indio thing this time of the year?). I’ve literally swatted over 100 flies in our unit within the past 45 mins. It’s unbearable!!! We are checking out early because the family is exhausted from having to swat flies away from ourselves, food, drinks, beds, furniture (essentially all surfaces). This sounds like an exaggeration, but I’ll post pics later.
The staff has been very friendly and their attempts to remedy the problems have been appreciated, however, if you’re looking to come rest & relax at this resort, think again!!! (Maybe it’s the time of the year here in Indio? It wasn’t like this last year at this time).

I stayed here for coachella weekend and it was a great place. However check out was at 12pm I turned in my Keyes to the front desk and left at 1120am I also obtained a receipt. Two days later I saw a charge on my credit card for 250 $ when I called the manager told me that it was because there was people in the room until 330pm which is complete bogus. I think they do this and get away with it just because they know people come and party for coahella. I made sure not to smoke in the room and kept it very clean and neat yet they still charged me an extra fee. After talking to the manager for 15 minutes she said she will «investigate further» and let me know however she called me again a day later and said they are still investigating. So I don’t really know what’s going on with them. The lady was very nice but this is obviously a bogus charge and they are trying to take advantage of me.

I thought this place was amazing! For the people who went to Coachella and stayed here, you should have read about this place. They tell you on the Coachella Forum that this place is really strict and that you need wristbands for all of your guests in order to be on the property. I mean yeah, it is a downside since you can’t invite any friends back but it’s whatever. For me I booked this place last minute and for 2 bedrooms and 2 baths, a full kitchen and dining area, living area, and a patio with a grill, the place was SO MUCH cheaper than any other hotel AND it’s about a 10 – 15 minute drive to Coachella.
There’s a lazy river and a pool and tennis courts and a Starbucks. Would definitely recommend this place for anyone!

Stayed here for Coachella thinking it would be cool to have a full kitchen and be roughly 6 miles from the event. This was probably the worst idea EVER. First of all, don’t think you and all your friends are going to come and celebrate over the Coachella weekend or any weekend for that matter. This is a FAMILY resort and they are very strict. The resort issues wristbands and all guests must be wearing wristbands at all times. You can only have wristbands for the alloted amount of people that can be in the room. For example, Studio (Two wristbands), 1 Bedroom (4 Wristbands), 2 Bedroom (6 Wristbands), etc. Forget about inviting any friends over to your room. They will be stopped by the RUDE, Unhelpful guards that treat their paying guests like prisoners.
We checked into our room and realized they had given us a Handicap Accessible room, which we did not request. Since it was Coachella weekend, all rooms were BOOKED so we were stuck with lower counter tops and wheelchair shower that makes the water go all over the bathroom floor. Since they don’t give you any extra towels, good luck cleaning up the water mess. The room had a horrible smell. It smelled like the room had lacked any cleaning products. The kitchen wall and drawer handles had grease buildup and the dishwasher was dirty. We had to purchase candles and room spray and did what we could to get the place aired out. We were in the room right off the lagoon. There were lots of flies coming into the room. They even had a fly swatter in the room as they are well aware of the fly problem.
The resport mentions free wifi which i believe only works in the lobby area. Once you get into your room, BEWARE, you will no longer have wifi, and your normal data service will be limited to none. If you want to use your smart phone, be ready to pay the $ 5 per day wifi (for two devices).
I’ve stayed at other Worldmark and Wyndham properties and this is by far my least favorite.
Plus side to this resort:
There is a $ 15 shuttle one-​way for Coachella which is very helpful.
There is a café selling starbucks coffee and breakfast/​lunch.
This resort has a lazy river which is great.
Great for family sleeping arrangments.

So this is our first visit to Wyndham/​worldwark Indio. We were told this is one of their flagship hotels…
We are timeshare owners so we have stayed at a few to compare.
Pros– full kitchen which is one thing we love about Wyndham
— 2 pools and 2 kiddie pools plus a small lazy river
–snack bar/​liquor store onsite
— spa (which we didn’t use)
— security at entrance
— gas bbq on every balcony
Cons– hot!
–not a lot of great restaurants in the area
— can definitely hear chatter of neighbors on balconies
–yellow jackets and duck are out in full force. (wild ducks will poop in empty kiddie pools
With all that we would definitely stay here again.
There are also daily movies, a rec room, crafts and little work out area.

Beautiful grounds and something for everyone, including the physically handicapped, which you don’t see everywhere. In particular are the lifts at atleast one of the hot tubs.
There is always something to do here, with scheduled arts & crafts activities, yoga classes, ice cream socials, and a big screen theater if you don’t want to watch a movie in your room… and there’s freshly popped pop corn — Are you serious!!!
The staff has always been very pleasant and ready to jump at any request, and I’ve experienced, even with guests and visitors, they have always been respectful. Of course, they expect the same in return, as this IS owned by many people because this is a timeshare resort, ALL take responsibility for the Worldmark’s continued success.
I consider this as one of THE top properties!

This is a family resort. When booking and there is a lazy river, then it’s for families.
I’ve been coming here for years and to the desert since before I was born.
If you come to party you will most likely have security called on you!
And yes I was one of those people calling security, I was here with a 3 month old trying to sleep and people blaring music on their balcany at midnight was not cool at all.
Rooms need updates big time. We had issues with our washer and dryer, water draining in the tubs, and dishwasher leaking water everywhere.
It looks beautiful but they need to update this property.
I get that during lame ass stage coach or coachella for the I just want to be seen I really don’t know who these bands are times of year it’s all party, I will never come those times of year.
Families just stay away in April, you will thank me.

Checked in late last night Indio of course we had to go through the security gates, Guess some things never change lol, (This is the ONLY Worldmark property we;ve been to that has that!
Other then that the place was enjoyable once again to stay at, this time went on the Lazy River which was well worth doing, and the hot tub.
The room was as nice as usual, but like last year no fireplace and the cell phone connection is horrible (Due to what we were told that they have to re-​enforce the buildings due to it being on a fault line)
We we’re also given a handicap room, since we arrived so late and thats all they had, the negative we feel on these rooms is the shower makes a big mess but the way they did it was right as the water doesnt get everywhere.
Like most Worldmarks, it has a washer/​dryer a kitchen (although some dont have kitchens) a nice comfortable bed and just overall nice place to go! Much better then a hotel/​motel! (And cheaper! LOL)

Good experience!
The resort was kept clean and our room was nice and completely furnished for what we needed. Came and checked-​in around 2:30a and there were two helpful employees behind the counter. There was a third one standing outside of the counter and seemed to be the security employee. They were nice and friendly and checked us in quickly. Only took long because we were asking about the wildlife to expect near and outskirts of the resort… snakes, spiders, coyotes, bobcats, etc! really?! well, it’s my husband’s kind of adventure! Noticed that as we were coming in the guard shack there was a crossing gate that raises to let you through. This was the first time I’ve had to pass through a gate at any of the WorldMark resorts we’ve stayed in. But once you’ve checked in there is another lane to let you in using your room key.
Our room balcony faced the pond. The pond was huge that had ducks who made it their home. Plenty of palm trees and green plant life surrounding the resort. Beautiful. The pool was full, naturally, and was expected as we visited in mid summer of July. Plenty of children and teens who seemed to occupy the pool from morning till night. I only stayed around the poolside for a little bit as I’m not too fond of crowds but they had two nice size swimming pools and also a lazy river. The girls enjoyed this. The recreation area and the workout gym rooms was also large. There is a café/​restaurant inside the resort as well. Outside you are next to a golf resort. It’s a golfer’s haven but who wants to be out there at 109 degrees hot weather. The only one thing that did not work right was that the cable TV for all units went down late Saturday and no one had reception. It worked the next day…
As owners, the weekend we stayed here was given to us free (we didn’t use any points from our account). This wasn’t normal, there was an issue when we were upgrading to Diamond Elite. We were offered a free stay at any WorldMark nearby to make payment arrangements but we chose Indio because we have not been here yet and we also wanted the opportunity to visit Joshua Tree National Park. The drive from our place to here is 535 miles (approx 8 hrs drive). The weekend worked well for us and our experience was good. Most importantly the AC worked fine and kept our room cool.

To be fair, I didn’t realize this was a FAMILY RESORT (aka no bars whatsoever) but they should call it a KIDDIE RESORT at least so people in their 20’s like myself know not to come! The pools are crammed full of screaming kids morning til night. Even the Lazy River was overcrowded with them by 10am (on a Tuesday, mind you) Also, I have been swatting away flies the entire trip so far. And last but not least, we were not given pool towels in our room so called the front desk for some. She said she’d bring some right up. No one ever did. We eventually got the towels ourselves. Oh and did I mention all the FLIES? What gives?
Not to mention — no room service menu, no free WiFi, and I’m yet to find a gym!