H&R Block

I originally had made an appointment for my tax preparation with Ross Dunn. I got there at 11:54am and my meeting was at 12:00pm. A gentleman working in the back notified me that Ross was with a client and would be with me in 15 minutes. It was only 6 minutes until my appointment but I didn’t mind waiting a few minutes longer. I sat there waiting with my younger brother. Then 15 minutes went by and i was still waiting, then 20 and after 30! The lady in the front desk informed me Ross would be done soon. Then it was 55 minutes and the gentleman who had greeted me when I got there passed right by us to get water and just said «Oh long time hu» and not doing anything about the fact that I had been sitting there for almost an hour! I know I should have left sooner but I figured I was already there and it would be a waste to have waited that long. But as more time passed Ross was not done and the employees did nothing but look at me waiting. There was no guarantee that I would be leaving soon so I got up and called the H&R Block at the Ladera Center on La Tijera Blv. I had gone there originally last year but this one was closer to my house so I didn’t go there this time. I told the lady on the phone that I had been waiting for an hour and if they were not busy I would go to them instead. She was very polite and apologized for THEIR actions and told me they had people but the wait wouldn’t be as long. I left and drove over there. As soon as I arrived we started on my taxes (no wait whatsoever) and I was done in less than 30 minutes! I highly recommend going there instead of this one. I will be going there for years to come. Avoid this place unless you plan on waiting more than and hour even with an appointment!