Mitchell Anitha MD

have been a patient of Stacy Mitchell for a number of years. My last visit I was advised she would no longer be in private practice and I could switch to Anita Mitchell just advise my insurance company. I did that and called for an appointment which I was granted. The receptionist called me back and wanted to know if I had made the switch with my insurance co I assured her I had, she asked if I had my insurance cards, which I did not. I hadn’t received them yet, so I was told that they were needed to be seen and she cancelled the appointment. I called the insurance company and they emailed me a letter confirming the switch and also who the physician was, not good enough. So it appears the ability to charge superceds the wellfare of the patient. The insurance co called and was advised the Dr would be in on Monday next week. And we pay for this S — !!! If I could do a negative star I would. The customer service is horrible along with the petty uncaring rules

This office is terrible! If only you could half stars
Dr. Mitchells Staff are definitely undertrained when it comes to customer service. When I 1^st called to set up an appointment, the manager answered the phone and told me to call back when they were off of lunch. Excuse me? Why did you even answer the phone if its that crucial? The 2^nd time I called I set up my appointment after the office manager continuously cut me off during the conversation. She didn’t give me any instructions about my appointment, just simply show up. I took it upon myself to arrive 30 mins early because when you are a new patient doctor’s offices always have you feel out a book of paperwork. After receiving my paper work the administrative staff told me she needed my id and insurance card. I then informed her that I didn’t have my physical insurance card but I did have a copy. She then said we can’t see you then. WHAT?! She said it was a CA Law that you have to have the physical copy. OH REALLY, A LAW? Clearly that was some B.S. The office manager then got involved saying that the hard copy is a must. I told them that they could easily take my copy and drivers license and verify that my insurance was valid. Just like they would do if they had the «PHYSICAL Copy». She said no. I then informed them that I desperately needed my chest scanned because I am having chest pains. I am in CA for work and my card is in TX and could they please just call and verify my insurance. The administrative assistant then said well you don’t need a scan you need to go to the emergency room. EXCUSE ME, Are you a doctor?! I informed her that I had been to the hospital and they told me to follow up with a doctor. Even when i had the Insurance company on the phone the said they would not talk to them they need the actual card. Or my insurance could fax a copy. (Oh you mean the same copy you would receive as the one I’m holding in my hand) SERIOUSLY?! Of course my insurance would not do that, but that offered to email it. The manager said they don’t do emails. You don’t do emails but you do Fax machines? is it not 2015?! So on behalf of Dr. Mitchells staff, make sure you have your Physical Card. Because even if your standing in front of them, grabbing your chest, holding a copy of your card, with the insurance company on the phone, with tears in your eyes… THEY AINT (managers word) GOING TO SEE YOU.
By the way I didn’t have the pleasure of meeting Dr. Mitchell but I can only imagine what type of person she is by how her staff carries themselves.

What a lame place. First off, they only take cash only for a copay. Cash only? Even the fucking parking meters take credit cards! Even the weed shop takes Credit Cards!
Also, the doctor isn’t very good. She told me there was no way to see what was wrong with my back. However, when I went to urgent care, the doctors there were able to look at my X-​Rays and come to a conclusion, and so was my chiropractor. Why did Anitha choose to disregard them? She said I need an MRI, why so I can just give you guys more money?
Not satisfied with a doctor who completely ignored the main reason I went there in the first place which was my back spasms.

I have been a patient here for a little over a year. In that year I have set appointments oly to sow up and find out the doctor was not in the office and the staff forgot to call me the day before. Just this morning I showed up for my 9 am appointment that dr. Mitchell had me set up 6 on this ago only to sit n the waiting room for 1 hr 45 min before I had to go to another appointment. I was told the doctor was running late. She got in about 10:20. When I asked if I could come back after my next appointment I was told the doctor only had morning appoints today and would not work the afternoon. I can not express my frustration at the attitudes and complete lack of respect sown to patients. Needless to say I will be changing my physician immediately and fling a compliant with my insurance provider.