U-Haul Moving & Storage of Inglewood

Excellent customer service!
I just showed up with a long list of packing/​moving items and Ricardo and Jose were super helpful and very friendly. They even helped fitting all the boxes in my car!
This is the best u-​haul I’ve ever been to.
Highly recommended!

Shout outs to my girl Britney. The cool chick with the cool hair. Thank you for your awesome customer service.

I’m surprised this place only has a 3 star rating as of this review.
I rent the commercial enclosed trucks several times per year. I use to go to Budget, but since I’ve been renting here, i’ve developed a rapport with the general manager, Ricardo.
Riccardo, runs a tight ship and his staff is indicative of his leadership; friendly service, problem solvers, and has a fleet of trucks to handle your every need.
Likewise, I’ve also had two trailer hitches installed here for which the pricing and quality are very competitive. Ricardo, has earned my loyalty to Budget.

Best experience! Brittany and William had the most amazing personalities and their customer service was on point! They both were very helpful and had the best attitude.

Terrible, terrible, terrible service. The guy who rang us up had the worst attitude. He was a real smart a** and made it seem like we should have know the answers to all the questions we had.
Also the employee who inspected the truck outside was very rude. He not once made eye contact with us and kind of rushed through all of the agreements. He quickly inspected the car (more like just ran around it) and said you are all good and gave us the keys and left.
Avoid this U-​Haul at all costs.

I went in with my dad to rent a truck that would fit a full sectional, 1 queen size bed (headboard, frames, foot boards) 1 full bedroom set, kitchen table w/​chairs and a 60in flat screen. I explained to the lady at the counter that we are trying to make no more than 2 – 3 trips and we would need the 10″ truck asap because we were on a time limit. She says that they don’t have one available so I immediately said can you please tell me where another location is? she precedes to tell me «what you should do is make a reservation» Now if I just clearly stated that I need a truck immediately why would I make reservations??? And why wouldn’t you just tell me where the next closest location is or better yet call and see if the closest location has one available and then we could go from there instead of offering me things that aren’t inline with my schedule and what I have to accomplish.
She offers the van, something else I didn’t want but due to my dad recognizing my oblivious irritation he says OK to the van and we end up making 7 trips! Because of the size.
I’m a manger for a jewelry store in Hollywood and I have to say she was politely stupid as far as her customer service went. You can’t work in customer service and not service the customer to make sure you are getting them what they need and or want when they are telling you exactly what it is, listening is the key sometimes. She acted like I asked her for a competitors address. Not to mention after I got back, I dropped the truck off and the guy tells me to go in to get my change and she says did I get a slip and where did I take the truck I’m like over to the left where the signs tell you to go so she’s like I need the slip so I go back out and one guy is telling me that I’m good to go because my dad got the change and the guy who took the truck back said I sent everything through the computer she should be able to see it so I go back in and she has my receipt and change in her hand, I’m like wtf? I won’t ever be back to this place.

This U-​Haul location was a lifesaver! We had reserved a truck through Budget for an out of state move only to be told that they didn’t have a truck and didn’t know when they would get one. Within 20 minutes, U-​Haul had found us a truck and sent us to this location. The customer service was great and they had us out the door within 20 minutes. U-​Haul saved our move! We also lucked out and got a new truck with 400 miles on it. It was a very nice truck!

I have rented from this place many times and most times the customer service is a little off. Some are very nice and others are just straight up rude. The last rental I had was box truck med size and technically should be taken off the road. The truck was very old and unkept, from the inside to the outside. The truck had well over 100.000 miles and falling apart, it needed shocks, brakes, and a detail. They need to make sure there vehicles are clean and safe before renting them out to people. Get your act together people!!!

I wish I could give this location a Zero! Got a trailer and drove for about 3 miles before it came off the hitch because the employee didn’t secure it. The trailer nearly struck a car and hit the median before coming to a complete stop when it hit some bushes. My rear bumper was damaged.
Two hours later I returned to the location after waiting for CHP and a tow, the employee who connected the trailer was tremendously disrespectful and acted like a thug. Started to shout and reving the engine of a truck in a threatening manner and driving other trucks fast around the parking lot. The second trailer they had to exchange for the first one had a lock on it and the employees couldn’t get it off.
We had to leave because we felt threatened disrespected and upset after the whole ordeal.
Management needs to clean house at this location!
NEVER going back to this place! Stay away and triple check your equipment.

Took one way 15 foot uhaul with car tow from San Francisco to this location. Came with free month storage. I had prepared myself for an ugly uhaul experience but this was a solid 4 out of 5 rating. Satisfied!

Attitude from customer service rep and charged for MORE than what was explained to me, the customer. Called to inquire about the price for a truck for ONE day. I was told $ 19.95. Get to U-​Haul And im told theres and ADDITIONAL deposit required. (I wasnt told about any deposit when i called). I also didnt know that it was $ 1.09 for EVERY mile you drive in town. I was under the impression I would be charged $ 1.09/ mile starting after the 20 miles i told the woman I thought i might be driving. The woman helping me had an attitude throughout the ENTIRE transaction. Yes I should have done better research about all the fees, but they also need to inform the customer of EVERYTHING they will be paying for before they charge you. Not after the fact

I rent trailers about once a week for my business and have tried to rent at a lot of places in my time… this place is the best. Staff is nice and easy to deal with and even when it gets super busy (and it does at peak times) they get people processed quickly. I won’t go anywhere else. Highly recommend!!!

If I could give this place a negative I would !!! The employees are so unprofessional so rude and you can tell they don’t want to be at work while I was speaking to them they were having another conversation with each other how rude is that?! Awful !!! This place is ridiculous get better staff

I made my reservation 5 weeks in advance for ³⁄₂₈ at 7am. A rep called me ³⁄₂₆ to confirm my rental and pick up time for 7am ³⁄₂₈. I called Friday ³⁄₂₇ to see if I could pick it up the same night at 6:30pm. The woman told my reservation was for ³⁄₂₈ at noon. I explained my 5 week reservation, the girl who called the day before etc and she just kept saying it would be ready at noon… No apologies… Nothing. I told her she had to make it right I had everything planned and I asked her to escalate the issue. 10 minutes on hold… She came back on and said she’d have it for me. I shouldn’t have had to fight for it or and put up with an attitude and poor service. The truck stalled twice, smelled of exhaust and the left blinker didn’t work and same light didn’t work when breaking. Yes they got me in a truck but not one road worthy. When I returned the truck they gave me a bill for 2 days and if I hadn’t caught it, would have been charged it… Overall very bad experience!

I had a hitch receiver installed here, apparently the only place in town that will do it.
Total incompetance. I first made sure that they had the correct installation instructions. ‘Of course!’, I was told. However, they forgot to read the FIRST STEP, which details how to cut a notch out of the bottom of the plastic bumper cover so that the cover fits back on correctly. They skipped that step, forcing the cover back on so that it was permanently deformed, leaving a very visible one inch gap along the top. The workers knew something was wrong, but disappeared.
I had to make another appointment to have them fix it. They guy looked at the cover, saw a small scratch in the paint, and accused me of ‘having an accident’, making it not fit correctly. Nonsense! I showed him step 1 of the instructions, and demanded that he do it right. The plastic is STILL deformed.
Much later, I found my battery cover had come loose and was banging around under the hood. When they attached the wiring to the battery terminal, they broke the tabs off the cover, and forced the plastic cover back down over the wire, without making a simple notch for the wire to fit through. That cover will cost me $ 44 to replace.
These guys should go back to flipping burgers for minimum wage. This is ridiculous.

Equipment is clean and efficient. Service however is less than desirable. Associates are super rude. Counter associate Leilani is rude and desensitized to personable customer service. Associate Alvin yelled at me because I pulled into the wrong place. I will use another service like budget going forward!

I called last week and made an appointment to get a tow hitch and electrics for the hitch installed. They said I could bring it in a week, Thursday. (I was surprised I had to wait over a week?)
Tuesday morning I get a call. «Hi, I’m not sure if someone called you yet but we can’t install the hitch, they don’t make them for your bronco anymore.»
Long story short, after taking my credit card details and knowing I was towing a boat, they waited 5 days to tell me this. I leave for vacation and to get my boat on Friday.
I call another U-​haul, Santa Monica, and the guy was very helpful. THe lady at inglewood location took down the wrong truck details. The Santa MOnica location said he could fit me in Tuesday, Wednesday or THursday. (Why was I told Thursday when I called a week earlier???)
OK now to the short version. I was told it would take an hour. 2.5 hours later and the guys still wasn’t done. He was having trouble with a bolt an the manager had left earlier. I gave him another 30 min and walked in, he was in the same position playing with the same bolt. I was shocked. Why don’t you drill another hole for the bolt somewhere else, try a diff bolt, SOMETHING, but sitting there for 45 min. with no help.
blah blah blah… 3.5 hours later it’s done, after someone helped the guy. Only to find out they put the wrong electrics in! so in summary, as I’m over thinking about it:
* 1 hour job took 3.5 hours
* The guys said I could use it with one less bolt, to tow a boat!!! (I made the lady call the manager to find out and he said NO WAY!)
* They put in the wrong electrical plug and said it was the only one they could install on the bronco. A lie, as the manager told me it’d cost another 50 for them to put the correct one in.
DO NOT BOTHER GOING TO THESE PLACE FOR A TOW HITCH. PAY A LITTLE MORE AND GET SOMEONE WHO WONT POTENTIALLY PUT YOU IN A situation to cause an accident.
unhelpful — unfriendly bunch of morons.

I went the other day and got boxes and stuff for my moving. Great place, lowest prices, nice staff. Did I mention lowest prices? Their small boxes are $ 0.99 (but you can get 25 for $ 17!), while for instance competitor «Public Storage» from 11 510 Jefferson Blvd, Culver City sells the same size box for more than $ 2.50.

I have a small storage here cause i just have too many clothes and shoes that all don’t fit in my closet… My experience here as a customer has been cool for the past 4 months. I’ve had no billing issues on my credit card and no customer service issues. I do however, wish they kept the facility a little more cleaner and they need to put some stuff on the lock hinges that keeps the locks easy to slide back. They get really hard sometimes and stuck and its so annoying. (don’t know the specific name. maybe wd40 would work) A nice spray on each lock around the facility would be helpful every once in a while.
Other than that. U-​haul has been good to me. I got my first month free too which was nice! I probably wont need them anymore after the new year since I’m donating alot of my stuff to charity and shelters this year…

Who knew it could be so easy to move? Thanks to U-​Haul it was also CHEAP!
From the start it was pretty easy to reserve a vehicle through U-​Haul. When you go to their website, there are tons of options for trucks you can choose from. Of the $ 19.99 range there three:
1) Pickup Truck (+ .59 cents per mile)
2) Cargo Van (+ .59 cents per mile)
3) 10′ Truck (The boxed ones you’re used to seeing) (+ .99 cents per mile)
If you needed a bigger truck, they go up to 26′ in length and they rent out trailers as well as trailers with ramps. I went with renting the cargo van for $ 20 plus .59 cents/​mile. Since it was a local move the total bill came out to less than $ 50. And this is for moving two people!
Anyway, it was easy to make the reservations online and when you do there are a several locations which U-​Haul lets you choose from as well as different times you where you can pick the vehicle up at. And when you wanted to return it at (We rented the van for four hours).
When we got to the U-​Haul facility, which was easy to find, we were able to check in and get our van pretty fast. This is one of the bigger U-​Haul facilities so there were several vehicles here. For the vans, I believe they had five on the lot. When we got to our van, we were surprised to find out that they were super new. The van we had only had 27 miles on it. It still had the new car smell… and of course it was well maintained.
Driving a van was easy, except you have to be extra cautious when changing lanes. After four hours of hard labor, we were able to return the van in one piece still in mint condition. It was easy to return the car and we were out in less than 10 minutes. I would rent from this place again.