McDonald’s

I’ve lived in Inman for over 15 years, so I have quite a bit of experience with this particular McDonald’s. The customer service is hit or miss, however the customer service during weekday mornings is usually pretty consistently quick, and as friendly as it can be for a fast food restaurant. My one star rating as of this review is based solely on my experience using the drive thru for breakfast this morning, 08/​02/​2015. Unfortunately the quick and friendly service which is usual during weekday mornings as mentioned above, is pretty much nonexistent during the weekend.
Service. Regarding my experience today, service through the drive thru was poor. I got in line to order at 9:07am and didn’t even get to the speaker until 09:13am (6 minutes). After placing my order, I arrived at the first window at 09:20 (7 minutes) to pay for my order. Things escalated a fraction after that point, and I was at the pickup window by 09:24 (4 minutes). At this point, I had been in line for 17 minutes. I hadn’t ordered much food, and the bag was presented as they handed the first of two drinks out the window. I took the bag, and asked for a drink carrier, as I was alone, at which point I was told they were out; frustrating but not the end of the world. After a total of about 60 seconds at the pickup window, I was on my way home, altogether spending 18 minutes from start to finish. Throughout this time, I interacted with two individuals. Neither was rude nor impolite however neither was overly friendly. Perhaps my expectation is a bit much, but a little extra friendliness can assuage a poor situation when something is preventing quick service.
Quality. The order consisted of a steak, egg, and cheese bagel value meal with a large unsweet tea, a bacon, egg, and cheese McGriddle, one sausage biscuit, two oatmeal cups, and a large ice water. Overall the food was good with the exception of the bagel sandwich, which had apparently been prepared for sacrificial worship rather than consumption since the bagel was burned to a blackened crisp on both sides, and then served as a sandwich by mistake. I consumed the burnt offering, only because I was hungry with no other options at the time, while regretting that I had wasted money on the sandwich. The hash browns were not overcooked, but were bitter as though the shortening had reached its ultimate cooking life, or at a minimum needed to be cleaned/​filtered.
Value. The overall value was questionable when paired with the quality of the sandwich received, the bitter hash browns, and the overall service time of 18 minutes. McDonald’s can and should do better.

I’m basing this review totally on the customer service at this location. Me and the couple friends I was with (on our way to Hollywilds) made a stop here since one of my friends was in dire need of caffeine as well as this probably being the last time we could use a bathroom before our trip to Hollywilds. We just picked up various forms of iced coffee and was drinking our products outside. I finished my product and wanted to throw up my cup and noticed a trash receptacle nearby (note — not a trash can). My friends were already in the car ready to go and I went to ask the two workers outside if I could use the receptacle since it was not technically a trash can. The one worker seeing my friends were ready to leave had offered to take my trash for me. Never thought I would get this kind of customer service from McDonalds!