Technology Associates

Gary is awesome! My Mac was erased and I was having issues reinstalling the OS X. He had it done in less than 2 hours for me and was extremely fair with his charge! Thank you Gary!

I went to these guys for help with my laptop… They were somewhat rude and did not seem very knowledgeable at all. Major lack of customer service. Their fees seem ridiculous and a bit overpriced. Definitely better businesses in the IC area for computer service/​repair. DONT WASTE YOUR TIME OR MONEY HERE!

Do your research before you come here. They tried to charge me to put in a new part for something that turned out to be an easy DIY fix (cleaning under the trackpad.) I was disappointed that they didn’t try a simpler solution before insisting that I buy a new part.

I took my Macbook Pro to Tech Associates at 9am on a Tuesday. They told me there were two possibilities: either my hard drive failed or the cable connecting to my hard drive failed. Either way, they promised my computer would be finished by Friday. They called me back at 4:15 that same day to tell me my computer was ready to go. I really couldn’t have asked for faster service.
As far as the quality of customer service goes, it’s exactly as good as someone should expect from a business that spends more time working with computers than with people (i.e. professional, knowledgeable, but not going to coddle you and give you false promises regarding their ability to fix your device), especially considering that the majority of the people they do deal with seem to think that if they call frequently to check on the status of their device, the work will somehow be completed faster. Wrong, you’ve actually just pulled the tech away from working on your computer. It will now take longer to complete. They were very clear when I dropped off my computer that they would call and/​or email when the work was complete – which they did :)
Finally, if you research their BBB rating, you’ll see it results from similar factors that might cause an 18 year old to have a bad credit rating – lack of history. They have had exactly one complaint filed against them with the BBB in the last three years which they failed to reply to. This is the factor dragging down their BBB rating – nothing to do with a record of poor service.
I’ve had excellent experiences with this small local business, and I’ll be bringing them my apple devices from now on. Thanks Tech Associates!

I’ve gotten work done here twice, once a simple fix and once a pretty involved hardware fail. It’s a great small business to have in town, and it’s always been done in a timely and courteous fashion. One of the not-​so-​great parts of the Mac cult is the «We’re not aware of this issue» doublespeak from Genius Bar or AppleCare phone lines.
Here, however, you see pride in workmanship and responsive customer service. As for the evasiveness and rudeness mentioned by a couple of reviewers, I imagine if you come into any small repair shop with a FIX THIS NOW – *is it done yet* attitude, you as the customer are probably setting the negative tone.
A couple of years ago, I came in not under warranty and I was given an accurate quote and an honest, candid prognosis for my janky, out-​of-​date hardware that I chose to fix anyway. It held up for a year, which was really a miracle, but I appreciated the «you should replace this» advice in retrospect as looking out for my best interests.
More recently, I came in covered by Applecare, and I have to say, it couldn’t have been a simpler and easier process. Lastly, I think it’s really important to have repair people available who are trained, certified, competent, and trustworthy – AND have no sales interest in planned obsolescence.

I’ve taken my boyfriend’s laptop here several times, and each time it’s been pleasant and easy. The last time I took it in, Apple had disconnected a piece that allowed the computer to sleep when closed. They sent it back before the 90 days were up and had it back to us in a week.

Great service. Friendly, helpful, explanatory. Have been here three times over the years and am always happy. As a lifelong Mac person I’m very satisfied.

My girlfriend recently took her MacBook here for repair when her hard drive failed. She’s not an expert in computers; she gave it to them, said «fix it», and paid the bill when it came back. On the upside, the repair seems to be of good quality, and their price to replace the hard drive and reinstall the OS was very reasonable. (They also replaced the bottom plate on the laptop, which was broken, free of cost as it was under warranty.)
What concerns me is the price paid for the hard drive. They invoiced her at $ 160 for the drive, but checking various online sites (NewEgg, Tiger Direct, Dell) shows it to be worth $ 65-​$ 80. I understand the need to make a profit, but a 100% markup seems a bit unreasonable to me, especially given that they still charged labor on top of the cost of the part.

These guys have been extremely patronizing and rude both times I have gotten my MacBook repaired with them. The good news is that they will fix your Mac for free if it’s under warrantee (so you don’t have to mail it to Apple or take it to the Apple store in Des Moines). The bad news is that they have no concept of what customer service is.