The Java House

Today, I ordered a Frappuccino at the U of I Hospital Java House counter, and it was terrible. When I went to the barista to let her know, she responded «Do you know what a Frappacino is?» She then, instead of helping to fulfill my request, proceeded to say «Maybe you should have ordered an extra shot of espresso because I put 2 in there.» Not once did she apologize or even at least offer to fix or remake my clearly mistaken drink, I had to ask several times, at first she simply walked away while we were still speaking. Terrible customer service, I work in the service industry, and have never seen such a lack of basic respect. Bad for business if you can’t make your customers happy. So I waited while she made another frappacino, all while complaining out loud to her co-​workers. You have lost several loyal, long-​time customers because of this bad interaction and her lack of any customer service.

The down the hall spot of the main coffee place for all those working at or visiting the hospital. Great spot for some excellent brew! Good selection from drip to froofy and everything in between. My wife digs the HoCho (Hot Chocolate… yes shortened) and with good reason. I’ve come to love the dark roasts they have here. Good a deep and no need for any additional dairy. The often have specials as well where a latte is $ 1 or pastries are half price — coupons come via text — you can get the number there!
They also serve plenty of non-​coffee drink, pastries, yogurts and other ways to feed the beast.
The lines move rather quickly here, but can often get backed up. Many folks seem to perfer this spot to the one down the hall — whatever creams your coffee!
No tables at this spot as it’s more of a grab and go place.
Great spot to stop and grab some coffee early AM, mid-​day or afternoon when you’re at UIHC!
Hours
Monday — Friday: 6:30 a.m. to 4 p.m.
Saturday and Sunday: closed