Benjamin Franklin Plumbing

All of Kalka/​Ben Franklin staff is very good, but Rob was simply great! Every time he visits, I get an education in plumbing. Clean, courteous, efficient; and he always does it right. Thank you Kevin, for having great people like Rob! (This was for a water heater inspection and flush.)

Thank you for answering your phone, sending a plumber immediately, and for doing the work well! Our reg. plumber was swamped so we tried your company and were VERY
pleased. We are in a new rental property and do not know the house very well. Our kitchen sink was backing up and the upstairs tub was not working properly.
We soo much appreciate the reasonable fee and the quick response.
We will definitely be using B Franklin plumbing again. We really liked
Kevin Bueno who did the work for us.
Thank you!
Kelly Cavanaugh

Arrived on time and performed the hot water heater safety check and also checked the discharge sewer pipe to the street with an in the pipe camera, an extra check at no charge. Also checked all faucets. Highly recommended.

Crazy. Charged $ 684 for 30 minutes work. Including $ 185 difficult access fee. I had the wall opened up, insulation cleaned. All they had to do was cut out a 12 inch piece and sweat it. BTW. They have franchises and they don’t warranty franchise work. No one could be worse.

I was in a tough spot with a water heater acting up during memorial day weekend while having a newborn and a toddler at home and a wife still recovering after giving birth. I was lucky enough to receive help from Robert Parsons and Lawrence Acuna. Both Robert and Lawrence were extremely professional, personable and compassionate about my situation. They were both very keen to get things working ASAP knowing that I had a family in need of a prompt solution.
Lawrence spent several hours troubleshooting the issue, went above and beyond to contact the manufacturer to verify warranty status and continued to pursue a same day repair, even when it looked like we were going to have to be without hot water for several days. Lawrence called up Robert, who was able to find the parts needed to do the repair the same day. Robert was extremely knowledgeable, courteous and didn’t mind having to work an extra longer shift to get the repairs done for me on the same day. Lawrence also stuck around the whole time to ensure that everything was resolved.
Both being parents themselves, I could tell that both Lawrence and Robert were genuinely concerned about my family’s well being and did everything on their hands to get me back up and running during a busy holiday weekend. My family and I can’t thank you enough. Thanks for your professionalism and kindness!

So I got talked into a 3 year maintenance contract called Home Protection Club. And I am glad I did. My first visit by a Hot Water Heater Specialist, Lawrence Acuna, was very informative and gave me a piece of mind on the health of my plumbing. After replacing the anode rod and flushing the tank, Lawrence took the time to check all faucets, clean aerators, unclog a bathroom sink trap, and even took pictures of the sewer line. All A OK. I will be using Benjamin Franklin for my future plumbing services.

I’ve had used Benjamin Franklin plumbing for two separate service calls and each time I was lucky enough to have Sara. Not only is she knowledgeable but also very polite, personable and a pleasure to work with. The company provided excellent service as well. Scheduling was easy and notification before my technician came was very appreciated. I would highly recommend Benjamin Franklin plumbing.

These Guys came right out to clean up someone else’s mess (Goldstar). When I was thrown a Bait and Switch for a Water Heater Issue. Jerry was very prompt and professional. I signed a service agreement because I was so impressed. You get what you Pay for!

First time I’ve Unilocal’d a plumbing company but these guys deserve it. When someone does an excellent job they should get the credit as much as the crummy companies that do poor quality work.
My solar hot water system hadn’t been working for years and we wanted it removed. From the initial phone to the completion of the job they were totally professional. Sara was the plumber/​estimator that came to my house. She was on time and knowledgeable. I accepted their estimate (which was very fair) to remove the solar panel, hot water heater, remove all related pipes (in the garage and off the house) and haul it all away. The next morning they came in like a well run swat team led by Kevin and got to work. Very professional crew and did excellent work (including clean up), on –time and on budget, In fact they did a little extra work without asking for more money. I could not have asked for a better experience. They exceeded my expectations. I’ve dealt with a LOT of contractors, including plumbing companies and they are as good as I’ve seen. My sincere thanks to the entire Benjamin Plumbing team.

I had Sherlonda doing maintenance for my water heater. She was very knowledgable and professional, pointed out to the problem that she noticed, explained the importance of the timely prevention of a bigger issue. I followed her advice and she quickly completed the service.
Before Sherlonda even started she checked the water pressure in the main line and pointed out on the absence of the water pressure controller and on the possible leak. She emphasized the importance of having functioning controller. She called another technician for help in the search for the leak. Sara arrived very quickly and shared with me her extensive knowledge about pressure controllers and how they work. She identified the leak location to be in the yard and gave her recommendations on the water pressure installation. She followed up the next day with a special discount she negotiated with the owner for me.
Both technicians were very knowledgable, professional, courteous.
Overall quality of service is excellent

We had a leak in our shower faucet and I called several plumbers. They were the quickest to respond and the friendliest. Our leak was fixed and faucet replaced quickly. The plumber was friendly and explained the problem. I will definitely use them again!

I contacted Benjamin Franklin plumbing via phone when I discovered water leaking from a wall in my garage. My first contact was very positive as the gentleman handling the call was very polite and professional and arranged for a plumber to come to my house later that same afternoon to have a look. Once he arrived, he informed me that there would be a $ 545 leak detection fee along with an approximate $ 600 fee to repair the leak. When I pointed out that it was pretty clear where the leak was coming from, he said that if he found the leak quickly he would not have to charge me the $ 545 detection fee, which he did not.
However, once he began working he then told me that because the leaky pipe was in a «hard to reach place» (which it did not appear to be) there would be an «additional cost.» Upon finishing the work approximately two hours later he handed me a bill for $ 1100! When I questioned why the cost was so high he said, «I told you there would be an additional cost.» When I said that $ 1100 seemed excessive for roughly two hours of work he said that it was not.
To add insult to injury he also told me that my existing copper piping was «cheap» and that I should replace it all and he provided me an estimate for nearly $ 7,000 just for the piping in the garage. The following week I called a different plumber to get a second estimate: when he examined the pipes he told me they were fine and there was no need to replace them. When I told him that another plumber told me I needed to replace the pipes he laughed and said there was absolutely no reason to do so.
When I called Benjamin Franklin Plumbing to request a price adjustment they told me they would look into it, and then they never followed up even though I called and texted them repeatedly.
To put this entire experience into context, I have never written a negative review of a company before but my experience with them was so negative I WOULD NEVER DO BUSINESS WITH THIS COMPANY AGAIN AND I STRONGLY CAUTION OTHERS AGAINST DOING BUSINESS WITH THEM AS WELL.

Jerry did an excellent job and he fixed everything in my house with no issues. I called him and he came out the same day very quickly. I would recommend him to anyone looking to fix their issues quickly and effectively. Outstanding service

We’re very satisfied with the services provided by our plumber, Michael, from Benjamin Franklin Plumbing. After an initial assessment of the leak in our kitchen sink, Michael informed us that there was internal damage/​corrosion. After buying a sink of our choice from an outside supplier, Michael came back and installed our new sink with ease and pure professionalism. He is very patient and informative with everything, responding to all my questions and concerns in a timely manner.
I highly recommend Benjamin Franklin Plumbing, especially Michael. His services are professional and trustworthy and I will definitely call them again in the future with any other plumbing issues.

Nick at Benjamin Franklin was a huge help to me during a difficult situation. I was staying at my father’s house to make arrangements shortly after he passed away when the ~50 year old main sewer line backed up. Nick and his team walked me through each step of their investigation and explained what was needed to address the problem before it grew into something that would require digging up the street. Even though it was a big job, they made sure they could complete it before I had to leave town and go back home.
Nick also walked me around the house and explained the repairs that he had performed for my dad over the last year or so. He showed me how to shut off the water for the whole house, how to turn off the gas to the water heater, and helped me understand the basics of how the plumbing worked and where it was located. He pointed out the areas that didn’t need repair at the moment but that would soon wear out (old cast iron pipes) so I would know what to expect down the line.
It was clear from listening to Nick and his team work that they knew what they were doing and cared about doing the job well. Jennifer in the office was also very helpful in making sure they could get someone out to the house quickly. Everyone I interacted with was exceptionally helpful and kind and more importantly, I trust them.

Technician quoted me almost $ 400 for labor on a water heater, whereas another company ended up charging $ 150. Then he tried to sell me on a $ 2,000 new water heater that another company said would be $ 1,300.
Get a 2^nd opinion.

Jerry came out again to our house and did some work
Nice guy and did what he was supposed to do.
Had a feeling I was being over charged and it turns out I paid $ 272 minus a $ 50 gift card for something I should have done on my own
We were in a rush and needed to get the work done but to charge that much money for replacing a part was ridiculous.
Wish I could say I will use B.F.R. again, but I won’t because of the price.
Let me reiterate that nothing against Jerry because he was doing his job but I got taken for the amount he charged. Don’t know if it’s him or the company but very disappointed
Only reason I gave them this many stars is because of the quick turnaround and good customer service

Mike was great. He has the skills, professionalism, the judgment, and honesty. I would recommend him to my friends.
Anthony

Zach came our home on time and was thorough and courteous. He solved our problem by letting us know we did not have plumbing problem but rather a problem with the AC.
I would recommend Zach of Ben Franklin plumbing without hesitation to family and friends.

Bought a deal on Angie’s list for this company after discovering some plumbing issues in the home we just bought. First we had manny out to diagnose the various issues we were dealing with including faulty (old) comfort valves and clogged drains. Manny was very thorough and informative .
A week later (yesterday) master shower stopped draining. Had scheduled someone to come out yesterday but company had to reschedule after getting some emergency calls. That was fine with me and they tried very hard to accommodate our service call. Today Zach came out, one of the supervisors. He looked again at all the issues we were having, explained all the possible solutions to my husband, and cleared what looked like a hair ball the size of a small animal out of our shower.
Somewhere out there a woman is missing her hair.
Long story shirt, Zach was great, informative, thorough, funny and personable. Made my husband and I feel very comfortable about using him for this job and others in the future.
Thanks!