eRenterPlan

NOPE, avoid these guys! As a busy business guy I’m on the go & my time is valuable. Have called 2* & wait time both times was 20 MIN; looked at the online way which was suggested but that service & login is not working at all. Not great & VERY Frustrating.

I wish I can give this company 0 star!!! even negative possible. I called to modify plan because I was moving to different location. But they did the wrong job. However, that’s fine because I know there are so many companies making mistakes and I am too used to it to complain. I called in again to cancel my plan and ‘Michael’ asked me when I would like to cancel my plan. I asked him when is my last day of my plan because I want to be covered up to which ever date I can get of what I have paid for. He kept asking me which date I would like to cancel like robot who can not hear what I am saying. I asked him back of course the same question. He told me «I do not want to argue with you. Have a great day» and hung up on me. I never knew customer representatives can do that!!! Anyways, I am sick of this company and these are the companies that make America dumb. I prefer to pay more and use company that actually have at least a good service and people who actually understand what they are doing. I hope I don’t need to go through credit card company for this stupid case. Btw this is Austin TX.

— Their login system has stopped working. It’s impossible to recover my account without calling them.
— Calling them is impossible. They keep you on an endless loop of promotions and ripoff specials.
— They bill you automatically. That wouldn’t be an issue if it weren’t for the first two problems. Now it’s literally impossible to cancel.
On top of this it looks like they’ve paid people to write fake 5 star reviews on Google+.
EDIT: It’s an *actual* scam –

If I could give a ZERO I would. They will charge your account without authorization and then you will have to wait forever to receive your money back. Its been almost 2 months since they supposedly sent me a check for my refund. I am still waiting. I can only imagine the nightmare if something happened and I lost everything in a fire or something. Do yourself a favor and go elsewhere.

You get absolutely no service. It takes them a month to get you the policy documents. The terms are not available on the website. So you don’t even know what you are paying for. And the online account does not even work!!! No response from customer service at all!

DO NOT INSURE WITH THEM! It is more than a nightmare to cancel with this company. Even when you called to cancel and received a letter for cancellation, they will still charge your credit card UNAUTHORIZED.
I have to change my credit card to stop them from charging me. The amount of distress this company creates don’t worth the life of yours. DO NOT INSURE WITH THEM.

I used this insurance for almost a year. My insurance provides insurance against theft. I was robbed, I applied to this company, but in any of my posts the company responds: «YOUR RENTERS INSURANCE POLICY WILL BE CANCELLED IN ?? days … Click Here to Pay Now.». This is the INSURANCE company that DOESNT INSURE.

Another 1 star review for this joke of a «Company».We have had this «Insurance» through this scam for our Apartment complex for over three years. No problems.
Well, today, our water heater ruptured, flooding not only our balcony, but our downstairs neighbors as well. You think that SOMEONE there would answer the phone? Forget it!
I will be shopping for a NEW renters insurance company as soon as possible. Like today!
Also, I can’t vouch for every single Unilocal review on here, but it looks like we are all having the same issues. Stay away and save yourself a headache!

For the entire year I had insurance through this company, it was always an issue trying to get ahold of them. Not only were there extremely long hold times (I have a life and a small child, I’m not sitting on hold for longer than 20 minutes on a good day), every time I responded to an email, went to the online contact section, I’d get absolutely no response. I’d try to long into the account I created online and when trying to recover my password after failed attempts when I know it should be right, it didn’t recognize my email (which they sent me emails to all the time) nor the policy number that they provided in each email.
Today they took a payment out for an apartment that I no longer live at and haven’t for 3 months. I called immediately after getting the email and waited 5 minutesto get told that I needed to hold for a different agent. This particular agent was condescending which triggered me to become angry. I had to explain my situation to him more than once. I asked for a manager after he told me he was going to just cancel and not refund. He put me on hold for 10 minutes just to come back and tell me his supervisor is busy, but with reverse the payment which he told me he couldn’t do in the first place.
Advice? Make it easier for clients to contact you and teach your employees proper customer service techniques. Improve your online system to actually recognize policy numbers and email addresses that you clearly have on file considering you can find my information very easily on the phone when I’m asking to cancel after holding for 3 different people.

The worst! I made an account JUST to keep you from getting this plan if possible. First off, one time, they randomly canceled my policy and I didn’t notice. Then I got an email 5 months after it was canceled with them telling me they were going to contact my apartment complex for nonpayment EVEN THOUGH THEY CANCELED IT DUE TO AN ERROR. Then, I had to pay $ 135 UPFRONT because they said I was overdue and they were going to take it to collections. I shouldn’t have been so naïve.
On top of that, last month we had a terrible ice storm and all of my food went bad due to our electric being out for 3 days. I called the claims department to have it reimbursed and haven’t heard back. I’ve called 5 times now. In a month. Nothing. Nothing at all. Can’t file a claim. Can’t cancel. No one will answer in the right departments. It’s bs.

I signed up for this plan because it was quick and easy online. Found out after the fact that I could get the same thing for about $ 100 cheaper through AAA. I read here that people have had customer service difficulty. I called to cancel my policy, took about a total of 3 minutes between holding and speaking to the rep.
Maybe I got lucky with my experience, or maybe they’ve improved?

eRenterPlan is the cheapest and fastest way for you to get renters insurance, so it is widely accepted that everyone uses it. However, they have no customer service build into their business.
My quarterly insurance payments were setup months ago to auto-​pay on a credit card, so when I received the email that a payment was due I knew that it was taken care of. Out of nowhere, I get a letter in the mail saying that my policy has been cancelled. So I quickly realize that my credit card must need to be updated.
BUT what the hell? No email or phone call that simply asks me to update my information — eRenterPlan just cuts straight to «Your Cancelled» and thinks that is a good customer experience. It’s so unprofessional, and it is among the worst customer service experiences I’ve ever had. A smarter company is going to come along (if they haven’t already) and under cut eRenterPlan by simply having logical «customer service» email or text alerts built into their system. People like me who are smart and don’t have time for BS will immediately skip out on eRenterPlan for the better quality insurance service. They should be embarrassed by poor customer service.

Do not get renters’ insurance with this company!
I’ve been trying for months to cancel this policy after my nephews moved out of their apartment, but I’m still being charged. They won’t answer the phone and they continue to charge my credit card.
Erenter Plan are crooks and this company needs to be investigated!

CROOKS! DON’T USE THIS COMPANY!!! There’s no way to create a login. There’s nobody answering their phones. I’m writing a letter to the BBB and disputing the remainder of my charges on my credit card. All I wanted to do is transfer service and there is nobody to be found online or over the phone.
But what a cute little holiday crook picture. #adorbscrooks

If there was a no star option, I would have opted for that option. When I moved apartments, I requested to cancel the existing policy I had on the previous place and start a new policy for the new apartment. Of course they were able to start a new policy, but the cancellation for the old one was never completed. I’ve now spent the last 6 months trying to e-​mail and call. Not once have I received a contact back regarding the cancellation of the old policy (which I’m still being charged for) When I’ve reached out to inquire about the UNAUTHORIZED charges on my account, I’ve never once received a contact back.
Once I’m able to get both policies cancelled and my money back for the old policy, that should have been cancelled six months ago, I will do everything in my power to make sure none of my peers give their business to this awful company.

This company has major issues. In the same week that I received my Renewal paperwork, I also received «You’ve Been Cancelled» paperwork. I attempted to log-​in to their website to see what the issue was… but it says they can’t confirm my policy number. Just like everyone else, I’ve tried calling multiple times… to no such luck. Sometimes I call and it just says «Call Back Later»…other times it says their expected wait time is «Over 30 minutes». Of course they notified my apartment complex that they cancelled my policy… who then charged me a $ 35 violation for not having insurance.
If you have the option of using another company, do yourself a favor and heed all of the warnings on here. Definitely not worth it.

DO NOT GET AN INSURANCE WITH ERENTAL PLAN — check out
— there are 51 complaints!
This was my experience:
I signed a contract when I moved in Santa Clara then I found out my insurance would have cost less than half. I moved out of that apartment in December 2012 and I cancelled the policy. They kept charging me and finally I was able to stop them. It’s about one year that I call every month, wait 45 minutes and then the representative assures me I’d get a check in 10 business days. Last time i spent 1.20 minutes on the phone and they claimed their information system would not let them refund me from 5÷12÷2012 (they can only from 1÷1÷2014). That is very convenient! So I’ve been patient enough and I spent hours over the phone. I decided to file a complain to Better Business Bureau — they are not rated (that tells you a lot how serous
is not) and they have several investigations in progress. Read this taken from
On 06/​18/​2015 the accreditation was suspended due to failure to eliminate the underlying cause of complaints on file with the BBB. — See more at:

I was recommended this company by my apartment office but wish I never used them. The quick sign up doesn’t make up for their horrible service.
After moving I had to cancelled my policy _​multiple_​times! I just got an email saying their going to charge my account… for an apartment I no longer live in!
I waited for over 15 minutes on the phone and end up with someone who had no idea what was going on. He acted as if the account was never cancelled. After telling him to cancel it multiple times he finally did.
I agree with the other reviewers this looks like it’s part of their business plan and it feels like a scam.

I rarely write reviews (nowadays), but this is something I felt quite strongly about.
TL;DR Double-​charged repeatedly, tired of waiting on hold and drove myself to their HQ… was given a BS excuse, nothing resolved through them, disputing charges and cancelling policy.
—-
Double-​charged monthly due to another policy holder having a credit card with similar last four-​digits… according to them, that is.
The first time, I called and emailed them the proof I was being double-​charged and asked them to reverse the charge that was not mine… They refused and had me call AMEX to dispute the charge, so I did. I them asked them what can I do to prevent this in the future? … silence, no response back.
I decied to just let it go and to go on with life, hoping it was noted on my account… Yes, dumb of me now looking back, but it is what it is.
Then it happened again… I called and after waiting on hold the first time, I was told they would have a supervisor call me back about this…
Couple of hours later, no answer.
I called again and waited for a while, then I realized their office was close to my work. So I drove myself to their headquarters while still being on hold with them… because already at this point, I was not getting through to anyone and it was already on my way to work.
They are not open to the public, but I knocked anyways. They have a camera above where you would scan a key-​fob (if you were an employee), probably because they get a lot of angry, pissed off customers and don’t want walk-​ins.
Surprised, someone actually answered the door and let me sit in the front chair. They brought out a supervisor Tanya and after looking it over, essentially told me that (again) because the other policy holder had a similar credit card, that they had no control over which policy was being to charged to which account and that it was AMEX’s fault…
Well, let’s get this straight… For the two credit cards to get mixed up, the other policy holder would also have to have:
— the same security code
— the same expiration date
— the same billing address (or zip code)
So really. I don’t think it was because our the last four-​digits of our credit card numbers were similar. and AMEX also confirmed that their excuse was not valid.
I truly believe they just didn’t want to fix it themselves and gave me the BS excuse… which I cannot understand why they would rather have me dispute the charges, when they can just credit me back the $ 20…
It’s really not the money… It’s the principal… Also, the fact that they provided me with some personal information about the other policy holder was already a red flag that they do not respect user privacy… (Sorry Temeca, they gave out your info!)
Anyways… in the end, nothing was accomplished through them. I had to have AMEX dispute ALL charges, versus just the one (1) wrong charge. Cancelled my policy and got a new one and contacted the Better Business Bureau…
FYI this company is also known as: Multifamily Internet Ventures, LLC and
and their address is: 7585 Irvine Center Dr Suite 200, Irvine, CA 92 618

I’ve never said this in any of my Unilocal reviews, so this is a first: I believe this company is a borderline scam.
I took a chance and signed up with them when I got my last lease and it has been nothing but problems from day one.
Their billing systems are terrible. I have been double billed, and I have had my policy randomly cancelled twice. When they cancelled the policy they sent out a couple of really poorly worded, snarky letters.
Their online portal is 100% horrible. I tried updating my policy information there, and tried canceling twice and nothing in the portal actually works. I believe this is broken by design because they want to keep people from canceling their awful policies.
I’ve called three times and cancelled TWICE. The representatives both times told me they would email me a confirmation of the cancellation, and that never happened. Both times they told me they could NOT provide a confirmation number over the phone because «their computers were down». This is where I believe they are nothing but low-​end scammers.
There is no email address available on their website, just an online form which appears to not work. I have never gotten a response when I used it.
The hold times to talk to a representative are between 45 – 60 minutes; this is not an exaggeration.
I highly recommend calling 21^st Century Insurance to get a renter’s insurance plan. I’ve had my auto policy with them for years, and their service is exceptional.
Whatever you do, do NOT sign up with this company. Their plans are overpriced, the service is beyond bad, and I question whether they would actually pay a claim at this point.