LA Fitness

Be careful about their sales tricks. I added one family member and prepared for the months; they not only charged the prepaid but also added monthly without disclosing. When I realized after reading the bank statement and went there asked them to correct. They were rude and The only answer is to call the corporate number. I have given them not only membership but also personal training worth thousands of dollars yet they treat their purchased member like *hit. No one ever apologized and they only call when they want you to pay more. This is not a honest business; I will take my business somewhere else after the contract is over. People don’t go to LA fitness; they are not worth the money.

I have been coming to LA Fitness since 2012 (well definitely not consistently since I am still small af). For the price, it is okay.
Equipment/​Facilities: Even though they replaced the Stairmasters section with that Skin Laundry crap and added Pilates section upstairs, I am still pretty satisfied with the facilities. They have a huge variety of facilities– weight room, treadmills, basketball court, elliptical machines, cardio bikes, racketball court, swimming pool, classes– and enough number of the necessary equipment. They got three squat racks and four bench press benches which get really crowded at times since people hog them for hours.
Cleanliness: A lot of people have blamed the staff for the lack of cleanliness, but it is actually the members. Barely anyone bother to wipe their sweat off the equipment and some even leave their paper towels on the ground. Worst part is that, at nighttime, the weights in the dumbbell rack are all disorganized. Janitors overall do a good job trying to keep it clean. I just wish members were more responsible.
Service: Pretty disappointing. Personal trainers are always up in your face as you are working out (I understand its their job but please cut off with that aggressive approach). The front desk is not very welcoming. I have come to the gym at all times and I tend to notice that the employees at the night time are the friendliest.
Overall LA Fitness is a commercial gym and for the price, I am overall satisfied. They need to definitely start selling out though and improve the customer service.
I need to cancel my gym membership soon (moving out of town) so hopefully I won’t have the same experience as these other Unilocalers.

5 years now I’ve been coming to LA fitness, and every day I walk in with my bag, carry it around with me, and not one employee has said a thing to me. But today they come up to me and say they have a bag «policy» where no gym bags can be on the floor. When asked if it was a new rule an employee informed me that «it had always been policy». I almost died laughing. Obviously management here is doing a great job of enforcing this. Idiots.

I absolutely love the Zumba classes they offer at this location. The teachers are very energetic and easy to follow. And for the price they charge, they have so many amenities. Absolutely recommend this fun especially their OC locations

I made an advance training in this place last Dec. 30, 2015. The training will not start until March because I will go to the Philippines. I have Ruslan a new trainer and also my friend to help me sign up and Fitness Director Assad (Assadula) to help him with the paper works. While we were doing the paper works we were chatting and joking around. I came to the point of signing the paper works and its a lot of pages to read and fill up. I did not read all the pages but I asked the Assad and Ruslan if there is something I should know before signing the papers. Assad says he explained everything to me and I can sign it. I trusted him and I signed all the paper works without reading it and paid it in full with my credit card. March came in and I have a family issues and want to cancel my training. Also found out that the training is 25 minutes per session which I thought was one hour training. In addition, I also found out once I signed the papers I only have 3 days to cancel it. Why was these not told to me when I signed the paper work? If the manager told me all these, I could have not signed the papers right there and then. Isn’t this rescission of contract? Did they not acted illegally or misrepresented themselves and hid information that they should have told me before I signed the papers? I called my American Express to dispute the charge and they are still working on it. I called their corporate office and LA Fitness, Barranca and talked to Assad about the case and up to this day it’s still unresolved. I do hope this got taken cared of and they terminate my contract.
Another issue:
I play racquetball a lot and know a lot of members in court. There was this weird guy who keeps threatening the players of shooting us whenever he lost a game or if the game doesn’t go his way. He always end up arguing and fighting with the players. We complained about this player and they were not doing anything about it. This guy also threaten me and even threw a ball at me. I complained to the manager and nothing was done. A middle eastern guy complained and was threatened that he will shoot him. The midde eastern guy complained and demanded that this player be banned to the gym. He refuse to leave until they ban him from coming back and threaten to call the corporate office. This time they banned him from coming from the Barranca LA Fitness gym. What does it take to ban a person who threatens members. This guy probably got transpered to another LA gym for all I know. Is LA Fitness more concern of loosing a member for their money than the safety of the members?
I was working out at the floor and notice one of the trainer is holding up and hugging (From the back) one of the female member he was training on one of the machine. They have been like that for about 5 minutes. I notice there is a puddle of vomit on the floor and the female (covered in vomit in her shirt) passed out. I approached the trainer and asked him if everything is alright. The trainer said she passed out. I told him to lay her on the floor and on her side. She might be suffocate on her vomit. I run to the front desk and ask them to call an ambulance. Ambulance came and took care of her. Does LA Fitness train their trainers on an emergency like this? Do they know CPR? What if that lady was having a heart attack and died?
I liked LA Fitness in Barranca and Bellflower. But there are things that really surprises me and disappoint me with this gym. After my membership expires I will most likely cancel my membership

The people here are ABSOLUTELY TERRIBLE PEOPLE.
My friend goes here daily, as he is a fitness nut. He did have some issues trying to cancel his membership, and in the end has to finish up his 3 months before he can leave — all the while they charged him thousands for god knows what. He and 9 other people with the same problem are headed to the courthouse with higher ups from this place. Good god.
Anyways, my issue.
I came here with him on a guest pass, as he is taking advantage of the time he has left to bring friends to work out with together. The guy in the sales area was a bit on the creepy side, kept flirting with me to try and get me to make a membership — I told him to chillax and he looked a bit put off (lol).
Decent gym, but I much prefer 24hour fitness over this place, much more personable — employees aren’t constantly hitting on women around the gym. (Not just me)
Its been about 2 weeks since then, and I get a phone call from the sales guy’s assistant. Trying to get me to maje a membership. I decline, he persists. I tell him nicely, over and over that I am not interested. He continues to try to «win me over» telling me «Don’t you want to get big?»
Being a woman, OF COURSE NOT?!?
I tell him this and he has the nerve to tell me to «quick fucking around, you sound like a teenage boy.»
By then I’m obviously furious, and yell obscenities into the phone, demand to be taken off the list, and hang up.
A few minutes later, I get a call from LA fitness again, this time from the actual sales rep. He apologizes profusely for his «assistant» (who I can clearly hear cursing in the background) and tries to persuade me again. I tell him the damage is clearly done, and to fuck off.
No calls since then, but my other friend who was also there on a guest pass ALSO gets shitty treatment from ANOTHER assistant sales rep.
ABSOLUTELY TERRIBLE. Fire those pieces of garbage! Never have I ever sworn at someone over a phone, I can’t believe these people had the audacity to do this.

Very SAD! Since I was a kid LA fitness was the spot to go until you hear what girls go through… I called to speak to a manager today and was told that she was busy with the owners and could not take my call over inappropriate actions by an employee towards a gym member.
I let the receptionist know the urgency and I guess the owners and manager did not feel its importance to pick up the line.
My girlfriend bases her work out schedule around certain times when certain employees are not working. Her route throughout the gym is like a maze dodging a weaving between machines. Why do u ask? BC of her utter discomfort with a specific trainer.
This individual repeatedly makes inappropriate comments and even touching and pinching of the her side while she is at the gym even while he is training others clients. SHE IS NOT OR EVER BEEN HIS CLIENT!!!
After numerous attempts to avoid repeated verbal declaration of discomfort, inappropriate comments and gestures still continue. Now I’m going on social media so my voice can be heard. I won’t use names although I do have them the trainer, manager and receptionists (very kind 5stars) Hopefully people will read this and be more cautious in future and the staff more respectful of their female gym members. They are DAUGHTERS, SISTERS, MOTHERS, WIVES not a piece of meat.

The worst customer service when you cancel membership. The guy was so careless, he was not responding properly. I hate if someone does not respect customer and behave properly.
They only want money. They do not care about customer. It is an insane and unethical.

A friend and I were working out side-​by-​side on adjacent elliptical machines, and having a heated, friendly discussion about the proper form for squats while we banked our sweat equity. We were very involved in our conversation, so I was very surprised when a trainer interjected in a confrontational manner. I was told to immediately cease and desist providing personal training to my friend. Really? Can’t two friends talk about working out without hiring a trainer?
I totally get that LA Fitness (and most gyms) want their clients to hire a staffer to provide personal training services, rather than have a friend work them out. That said, we were simply talking, and it was obvious that neither of us was training the other.
As a matter of fact, my friend lives very close to this gym, works very regular hours, and is actively interested in obtaining the help of a professional trainer. Maybe she’ll still consider hiring a trainer from LA Fitness, but this staffer’s over-​the-​top, confrontational interjection into our friendly conversation was entirely uncalled for. Frankly, even if he thought that «illicit» personal training was going on, I don’t understand why he didn’t simply engaged our conversation collaboratively, reminded us of their services, and ask if we needed any help or tips on squats. Is it because he’s internalized frequent professional rejection to the point where he’s automatically confrontational? I have no doubt that his reaction is not in concert with the values of LA Fitness.
As a frequent traveler, I appreciate the value proposition and excellent service that LA Fitness provides. The only time I ever go to another gym is when I find myself in a location where there’s no LA Fitness. I hope that the sales staff and trainers at any LA Fitness will use this example to reinforce the benefits of engagement and collaboration and with any potential client. Even in the face of constant rejection, there’s no need to take it personally, the people who collaborate back are worth it.

This LA Fitness is much nicer than its Woodbury counterpart. I’ll go a little out of my to come to this location even though Woodbury is right across the street from me.
The equipment is newer and the locker rooms are so much cleaner. Woodbury’s showers are disgusting.
I saw they added a Pilates room lately and it piqued my interest. I’ll be back to check that out.

I really enjoy their facility but the utter unprofessionalism of the staff is quite disturbing. From making a deal, to simple transactions, their staff (specifically their GM Alex) can be quite difficult to handle. Their sense of pride and inflated ego just gives off bad vibes.
This review would be one star, but like I said, the facility is really nice. It is just a pity the facility is run by such unprofessional staff.

The sales at this place are either under a lot of pressure or are on a high commission. They are really aggressive in person or on the phone. We got tired of it and switched to 24 hour fitness and never looked back. However, they keep our phone numbers and are still making up reasons to call us to re-​join. It is like a bad breakup that never ends. Be aware and stay away.

If you join, pay the membership fee. The membership fee can be as low as $ 50. Don’t pay a $ 99 membership fee. Your monthly fee can be $ 29.99 with either membership fee amounts.
If you’re already a member and you didn’t pay the membership fee, but you want a lower monthly cost. You might as well join another gym because they wont work with you. I referred 2 people to them and they both paid a $ 50 membership fee and their monthly dues are $ 29.99. One person knew a guy working at the gym and got a better deal. I didn’t pay the initial membership fee and I’ve paid $ 40 a month for 3 years. They’ve made more money from me than they would have if I paid $ 50 to join the gym and they wont negotiate down my monthly cost. They’ve made a little over a $ 1000 more from me than they would have if I originally paid a membership fee to join the gym and I referred 2 people to them and they still wont negotiate my fee down to the price I would have been paying if I paid the $ 50 initiation fee, $ 29.99.
To sum it up, if you want to join LA Fitness pay the $ 50 membership fee and $ 29.99 a month, no more. If you’ve been a member for a years and you’re paying more than $ 29.99. You might as well join a new gym and pay a lesser amount each month because you’re a number at LA Fitness. I guess they want to pay the cost of getting a new member to replace my membership than keep me (and I’ve been a member for 3 years).

I’ve been coming to this location since they first opened. Unlike the other locations, everything is nicer and better equipped (The signature club on Michelson does have better equipment, but it is a signature club). When you walk in through the double doors, the new membership desks are to the left, as the check-​in counter is straight ahead. The employees are very friendly; they greet you when you enter and leave. The gym itself always has cleaners throughout the day cleaning and keeping things clean and stocked in the locker rooms.
The weight lifting area is straight ahead, whereas the machines are to the right, and cardiovascular machines (treadmills, elliptical, bikes, cycling room, racket room) are upstairs. Throughout the day, there are several classes at set times, including Zumba, yoga, kickboxing, Pilates, etc.). The schedule can be found online, as well as the mobile app.
The weight lifting area is usually always crowded, and I’m constantly waiting for a squat rack, or a bench. Sometimes people are friendly and finish their sets quickly, but there’s always the certain regular gym goers that take a long time. I appreciate how there are some workers that go around putting the weights back on the racks, but there are always people who drop their weights on the ground, so it’s everywhere/​messy.
Also, the gym does have its crowded times throughout the day — in the morning around 7/​8am and in the evening around 6/​7pm. I wish the gym was less crowded during those times, but they are peak hours since it’s before/​after work. The Zumba classes are always packed, so it’s hard to find a spot to squeeze in, if you come in late!

This location is one of the newer LA Fitnesses and as such, it is usually clean and well maintained. The weights can be scattered sometimes and no one bothers to rerack them. It gets REALLY crowded after 5pm and there have been several times where I came to workout after class and basically just left after seeing people everywhere. The gym has a large spacious floor plan, but still feels cramped despite the high ceilings.
This location seems to only hire young, good looking employees, which can be a blessing and a curse. It’s intimidating sometimes since they’re all so fit and it feels like they’re pressuring you to join. There have been several times where I’ve been approached by a trainer MID-​WORKOUT to hear about their «promotion» this week and how they’re offering personal training for $x/​session. Even after repeatedly saying «no thanks,» they will continue to insist on what a great deal it is. This happened again the next week, which just got annoying since it was the same employee that talked to me. After he left, I watched as he continued to approach other patrons and continue pushing their «deals.»
Being my home location, I always find myself coming back to this LA Fitness. But there is definitely room for improvement.

Don’t fall for their free trial. Beware of their aggressive sales tactics. I rather buy a used car than have to negotiate sign up fee, contracts, cancelation policies of their so called «best» deals.
Decent gym otherwise though in a nice shopping center.
BTW, their «best deal» is their $ 19.95 monthly retainer.

While working out, I witnessed one of the trainers harassing another patron. The patron asked 4 times for the trainer to «stop harassing me» or «stop picking on me every time I’m here». The trainer puffed his chest and got in the patron’s face, close enough to touch chest to chest. The patron tries to push (gently) the trainer away leading to the trainer to yell at him and another trainer come up and stare at the patron. Eventually, the manager came out and asked, then told the trainer to leave, without compliance by either trainer. As the manager attempts to speak to the patron, the trainer attempts to intimidate and provoke the patron. I hear others around me say «I hope they don’t get made at me» «too bad they can’t treat members with respect» «I can’t believe that dude has a job. He’s an asshole.» And much more along these lines.
Bottom line, no matter if the patron said something rude or whatever, harassment-​intimidation-​provoking fighting is not professional or inspire customers to want to pay memberships that afford salaries to these types.
Looks like the very same trainer Erice, was reported before for the same behaviors as noted in a below post.

This gym is really really nice and clean! I usually go to the gyms in the LA County, but since I was in Orange County for the day, I decided to take advantage of the gyms offered here. I must say the gym is MASSIVE! I was blown away when I entered. I wish my local gym looked like that.
When I came on a Saturday afternoon, around 1 pm, there were a lot of equipment available. It was not packed at all, which was a major plus, because you just want to get in and workout and be done with it after an hour. My friend and I got our workout in, made some new personal records and max outs.
I definitely had a great experience here and will come back whenever I am in the neighborhood. Also, they have a basketball court!

Decided to check out other LA Fitness gyms in the O.C. on my day off and stopped by the famed Barranca location. It’s clean, spacious and crowded but everyone here is doing work and not taking up space for no reason. The equipment is definitely upscale (they have the same or similar equipment as the North Tustin/​Santa Ana locaiton) compared to the Orange location. They also have the staple in-​house juice bar, but this one caters to the serious «gym goer» and not the person looking for a Costco cookie to reward themselves for working out.
The clientele on Labor Day Monday was a mix of elderly, middle aged folks with a few young kids sprinkled in there. I really liked the atmosphere there in that every single person was there focused on getting their workout in and on with minimial socializing. I saw the occasional, «Hey how’s it going!» but that didn’t lead into an hour long conversation and a tied up squat rack. In fact, I saw one guy let two other guys get their deadlifts in while he worked on other stuff nearby and then they thanked him afterwards. Sharing is caring.
The equipment is new, clean and functional. I hardly saw any machines out of order, and there were a few machines I’ve never seen at other L.A. Fitness gyms. They have the treadmills with the T. V’s attached to them which I’m not a fan of only because I don’t want to stare at a screen that’s blocking my view and I don’t like T.V. I think they should keep at least 10 treadmills without screens on them. They have a Matrix rower which I’m also not a fan of (I prefer concept 2) because I feel the handles are shorter and this one feels more hydraulic than mechanical, but that’s just my preference, it works just fine. They have a training area with kettle bells, ropes, etc. Actually there was even a hidden training area somewhere behind the area where all the construction is happening, but you’ll have to explore and find that spot when you get there. The bathrooms were clean, the sauna was working and clean and the showers were the same.
I really liked the juice bar because they had every supplement you could think of there for sale almost like it’s a mini GNC. They had healthy snacks and bars as opposed to the Costco cookies for sale I’ve seen at the Orange gym or the lack of anything at the Mission Grove gym. They even had this detox water that was made fresh and had I known about it earlier I would’ve gone there instead of Starbucks at the Target there. The detox water was around $ 4 and had honey, orange, cucumber and other fruits in it and it was worth the money. The juice bar also sold legit tank tops with cool sayings on them that I would probably buy if I forgot my workout shirt.
This gym is a little bit out of my way but I’d definitely go here if I worked or lived closer. I might go here again on an off day.

+ Great facility
+ 5 racquetball courts
+ Wide open floor plan
+ Helpful staff
+ Clean
I usually go to the LA Fitness on Irvine Blvd (Woodbury Shopping Center) but I wanted to try this location out since they had racquetball courts. I haven’t played in many years so this was a good chance to start.
The LA Fitness in Woodbury was a significant improvement from the 24Hour Fitness I used to go to. When I walked into this location I was even more impressed. Sadly this location is about 10 minutes further for me. At least I can go here on weekends.
The open floor plan is very nice and the freeweight section is larger than the other location. If I have time, I will definitely try going here more.