Lantronix

Stay away from this company.
Qwest/​CenturyLink has been using their SLC and SLM products since 2009.
Their SLC product is quite solid (hardware and software)
My company requested a modification to the SLM software to track individual accountability of console access activity. This is not an unusable request when it comes to security and tracking user activity since their product allows multiple users access to an individual server’s console at the same time. We paid for the modification to the software but have had problems with code defects ever since the initial enhancement was delivered. When we receive fixes to the code defects as we have identified them, other code defects are introduced which indicates that their regression testing of the software is not thorough. In addition, since their main developer for the SLM has left their company (a person with the last name of Zechiel), response time to receive fixes has gone from days to months. Escalation requests have fallen on deaf ears. (We were basically told we are put at the end of the line to get our problems fixed.)
This company needs more technical staff to handle their problems and product enhancement requests. Their software engineering skills and the ability to understand the problems before they attempt to be fixed are woefully lacking.
I am posting this review here on Unilocal because there is no other way to provide feedback to this company that they have serious business problem to meet their clients demands in today’s world of IT.