Notebook Shop

Laptop take a dump? Ours did.
We first patronized this small business almost 8 years ago, purchasing our first lap top, a Fujitsu, in late 2007. The inconvenience of time and distance (a 30 mile trip) made our being a repeat customer not feasible. But we had come to him more than once for assistance early on, and were always satisfied customers.
Not sure where or how Mr. B bought his 2009 Asus laptop, it was not through Notebook Shop. The other day, its motherboard crashed and was totally, unarguably beyond repair. Since the older Fujitsu still worked, we limped through (noticeably slow in today’s terms) while we went shopping around. We got to thinking about Notebook Shop again and felt comfortable repeating our business. A quick trip to NS had Mr. B drooling and pondering over an HP Probook.
We went home and slept on it, and the next day Mr. B declared he wanted that Probook that Richard had shown him. What an easy sale, nothing remarkable other than it was quickly over. He called Richard around closing time and ordered it over the phone. Richard said he could have it ready in a few hours.
It was ready to carry out the door when we arrived the next morning. Richard had installed Windows 7 Professional (which we are already familiar with), Microsoft Office 2010 and Kaspersky Anti Virus; we had asked for nothing more. Mr. B walked out the door within minutes with a legal sized, white envelope containing the bill of sale, and a box containing his Probook. Nice computer. Does exactly what he wanted, he is not a high maintenance user. The no-​glare screen is great. The processing is quite fast as compared to his older one. And it better be!
However, I have one big concern, the warranty. There is no mention of one on the bill of sale, and upon looking up the HP warranty online by serial number, their’s appear to expire in about 2 ½ months. Am I to assume Notebook Shop is good for the one year warranty he promised verbally? Not sure. I always want things in writing, but see nothing on the receipt. Shame on me for not getting involved in the actual sale. Small business or large, this issue should be disclosed with complete candor. SMH. Hence, the 3 stars with a potential upgrade to my rating later.

I have been using the notebook shop for 5 years. Always excellent service at a good price. Very friendly and knowledgeable. The services ive needed has always been performed the same day or early the following day. would recommend to family and friends.

I needed a fan for my PC and I called Geek Squad and they told me it was going to take three weeks!!! Notebook Shop did it on the spot later that day. It only took ten minutes for HALF the cost! I highly recommend and will definitely be coming back.

I recently broke my daughter’s laptop and I took it to the Notebook shop to get it fixed; they were really honest and gave me really good advice about the laptop. Although they didn’t end up fixing it, I would highly recommend this place because of their awesome service!

I recently purchased a bright & shiny ASUS laptop from Notebook Shop. At my request, they scrubbed the hard drive and loaded the WIN 7 32 bit operating system for me at no extra cost. This version of Windows works better for older programs than the 64 bit version. Last week, the power connector connector started to operate sporadically. At first, it seemed like it might be an operating system issue and I agreed to pay $ 69 for re-​installing the operating system. They sent the computer to a repair facility and they determined that the laptop needed another mother board and repaired if for free. They could have easily charged me the $ 69 but didn’t and covered the repair under warranty.

My husband and I have been customers for about 10 years, and have been pleased with The Notebook Shop’s service, prices, product offerings and expertise.

I took a laptop here to recover the HD and the price kept changing from the original quote. I know computers and didn’t need the extra parts they were insisting it needed so they became rude. I would recommend you go somewhere else that is more honest and reputable if you are experiencing computer problems.

Richard has been a delight and has always been able to resurrect my laptops. I think it’s magic, but he says it’s science. He has never been anything but patient and gracious with my endless questions. Unlike other shops he has also never tried to con me into «just buy a new one.»
I was really upset when I went to the old location and the adjacent shops did not know where they were. Fortunately, they had just relocated but we’re still close by. It was well worth driving in a circle until Waze could find the address.
Even when I’ve been traveling out of state, Richard was able to fix my laptop and keep me going. Can’t ever say how grateful I am to these guys! I hope Richard stays with the company at least until I retire. =)

DO NOT GO! The owner is the most rude, condescending, person I have ever dealt with in the computer business. He will take advantage of anyone who he thinks doesn’t know their technology. I took my desktop there to fix a hard drive and some virus issues, he charged me over $ 200 to fix it which is a high price but reasonably fair. Except he just replaced the hard drive, which is $ 120 at the most, but did not fix a single issue with the virus. when I brought this up to him he said it must be a new virus and wanted more money to look work on the computer! To top it off he was just plain rude about everything and it was a very bad experience. Luckily my dad had Geek Squads Tech Service and I ended up taking it there and they fixed it right up for free. Save yourself time and money by not going to the Notebook Shop.

Seeing the various reviews here, I can only speak of my experience. Which was really good. I bought my laptop at the end of September 2013 and I’ve waited to write a review just in case I problems with the laptop. It’s now mid-​December. At the end of August my desktop motherboard shorted out, my 4 year old laptop which survived a water spill was no longer functioning (basically finished my dissertation and it went dead after I submitted), and the laptops I bought and got replaced from MicroCenter were duds with terrible tech support.
I walked into this store actually rather desperate as I need at least one functioning computer for my job, and the sales rep, Sejeong, got to the bottom of what I needed and I got a laptop that was a great balance of price and performance. Furthermore, I got a free downgrade to Windows 7 (Windows 8 was created by Satan himself). Now here’s where I felt like I got good customer service. He told me that they’d tried to get the laptop ready by end of the day (I believe I walked in at 1 PM that day) and if not, first though next morning. Well, I expected getting it the next day. By 6 PM, however, I got call back that day saying my laptop was ready. Went back out there and they had it hooked up and displayed for my persusal as he continued to tell me about the sound system (and really, the Asus n56v has a really nice sound system) and showed off the HD display with a very nice HD Wallpaper that I haven’t changed. I left there with them making sure I was pleased. Since then, this laptop has worked 1) Well, 2) Bailed me out with my desktop having since gone through a SSD drive failure and replacement.
So, the one here on Barranca with Sejeong had some really good customer service. And I couldn’t be more pleased. Your mileage may vary depending on time and day you walk in, sales reps being different, etc. But I had a really good experience.

I really should have written this review some time back, but being in and out of the hospital I never got around to it.
As I was saying, this happened some time back (early to mid 2013). I asked my wife to see if it would be feasible to have an older laptop fixed (Dell Vostro 1400). I suggested she find someone local that might be able to get an estimate on it.
She found These guys and thought that their special of $ 49.95 to have it looked over was not bad because they told her that the $ 49.95 would go towards the overall bill should she decide to have it fixed.
So a couple of days later she calls and was told that with parts and labor it would be under $ 200.00. She thought cool, with the $ 49.95 already invested, it should be under $ 150.00 when she picks it up.
NOT! She was charged a few dollars under $ 200.00 PLUS the $ 49.95. Of course all of this while she had everything in life, including my health on her mind. Feeling like she was taken to the cleaners, she hoped and prayed I would approve when I was released from the hospital.
I was furious! Not so much that she had it fixed, because she thought she was doing something nice for me. No, I was just really pee’d off at this store’s business practices. Dealing with laptops all of the time, they had to know that our Dell wasn’t worth half of what they charged. Why couldn’t they have mentioned that to my wife and offered alternative ways of dealing with it. Example: For the $ 49.95 you have spent we can retrieve your stuff from the hard drive. Or for $ 200.00 or so more we can offer a better model laptop. No, instead it was ream city for an unsuspecting woman that happened into the shop.
I’m going to end this simply by saying that my wife works for THE largest corporation in IRVINE. Anyone who lives here knows what COMPANY I’m talking about. Believe me, word will get around.

I was replacing my MacBook battery and accidentally stripped a screw. I didn’t have the right tool to remove the stripped screw, so instead of buying the tool, I decided to make a quick trip to this place. Keep in mind, the process was of beginner level and required nothing more than a slightly larger tri-​wing driver. The owner sardonically asked me, how much he should charge me. Strike 1. I said, nothing, it’s a pretty simple job. He snapped and kept repeating, «Then do it yourself» while I tried to talk. Strike 2. Then he said, «no one will do this for free.» I called Geek squad and asked if they could take this stripped screw out for free. As suspected, they said just bring it in, it should take no less than 5 minutes, and they would do it for free. Strike 3. Never coming back here, owners are complete douches.

Richard knows his stuff. It is refreshing to deal with a guy who knows hardware like back of his hand. The other option is to call manufacturer tech support and get a run around.

I have to think twice about sharing The Notebook Shop, they’ve been that good and I’ve had great service. I have been going here for years both for computer repair and to purchase laptops. Each time Richard has been talented at diagnosing and fixing my computers fast. My business depends on it and I’m happy that I can count on them. Prices are fair and the work is dependable and quick. (Yes, parts sometimes have to be shipped, but that’s a given everywhere. They have always gotten me the right part faster than anyone else). They’ve been direct, forthright and honest in servicing my computer needs. Please don’t all rush here because I like having them available as my «go-​to» computer place!

their service and follow up is very poor. they always have excuses why something cannot get done. They are only interested in selling the product

Worst store you can go to ever.
They short credit over $ 190 for a return of malfunctioned laptop computer day after we bought it.
They recommended wrong computer for photography work so they recommended another one which we paid $ 300 more.
Computer malfunctioned very same day we bought it and returned it next day but they credit us back $ 190.05 as a restocking charge.
I called and requested credit on balance $ 190.05 and asked for the owner but despite several attempt he never returned a phone call.
They would not even give owner’s name.
RIPOFF !!!
No consumer deserves this kind of treatment

Had a great experience here. I drove all over to the big box retailers and did not quite find what I wanted. Paul the manager helped me. I got a great Asus laptop at a very good price. More importantly I had a little trouble adjusting to a Windows touchpad. I called and explained my issue they said come on in and we’ll figure it out. They took me through all of the nuances vesus a Mac and made sure I knew how to navigate on the new machine. They even through in a travel mouse for good measure in case I ever wanted to use it. Overall a very satisfying experience. If you are in the market for a laptop check these guys out

I’m on a computer 10 to 12 hours a day (yes, a workaholic)
I’ve been nothing but totally pleased with the service and product from the Notebook shop. I’ve had both Richard and Jovi assist me and they’ve always been forthright and fair!
I had spent a terribly frustrating 4 weeks with Microcenter repair (they cloned a virus onto a new hard drive!)
I was referred to Notebookshop and have never felt more secure. No matter what problem I have, they take care of it. And quickly. Their prices very reasonable for the skill levels they represent. And their computer prices are equally reasonable. I have a Fujitsu that travels easily and have had none of the headaches I had with pricier bigger name laptops.
I’ve taken in old laptops there were destined for the trash and computers with such a mangled mess of virus I didn’t believe anyone could salvage them. But somehow, they do.
Highly recommended!

My doggie had to be put to sleep. :[ It’s time to spend a little money, honey. Forget your woes! What better toy to help me through my grief than a netbook!
Maybe my situation is a little bit less dire than the one described by Marty C., but I found the customer service to be quite satisfactory. I showed up at 6pm, closing time for sunday nights. Manager Paul Lee stayed after hours and made sure I was satisfied with my purchase. He’s great! Maybe there’ll be trouble later when I need to bring my netbook in for repairs, but I’ll update when the moment is right.
The place loses a star for lack of selection. There were only 4 netbooks available, and I know there are more on the market.

This is just classic.
As suggested by the best customer service, Richard, I called on Sunday to talk to this Weekend only person.
I called around 3PM on Sunday. It was the previous sales person, he heard that I wanted to know the status of my order, he then quickly transfered me to Jovi, the weekend only guy. It tuns out, this Jovi person is trying to play the same game as Richard!
When I first started to explain myself and the situation all over again, as soon as he heard the name RICHARD, he said, «Oh I don’t know about that, I think you best talk to Richard and see about your order.» WHAT?! I immediately stopped him and ask him to please listen to what I have to say first. He complied and I am actually grateful, because that Richard guy wouldn’t shut up and listen.
Anyway, after he had heard what I have to say (basically what I had typed the first time, he told me that he doesn’t know my order and Richard never gave anything to him. He would have to talk to Richard on Monday and will give me a call back. SERIOUSLY? Mind you, I already talked to this weekend person once before. He told me to wait 1 to 2 more weeks 2 weeks ago. Are you kidding me?
Monday is the last straw.
— — — — — — — — — — — — —
Monday. Doomsday.
I went to their store and immediately saw Richard in his comfortable chair in the back. He saw me and greeted me. I told him I wanted a refund, as he took the purchase/​service order from my hand I said, «Remember me? The Acer power jack?» He then quickly said yes and went to the front and working on getting my refund. (Oh yippee one star for the efficiency on giving the money back to the customer, hooray.)
Just as he swipe my card through, once again he said, «I am sorry, but we have no control over it.» Sigh. I said, okay I yelled, «How can you not have control over the shipment you ordered? Why do I have to talk to some Jovi and track that person down when it is you who placed the order?» Then I said my laptop is dead because of them. Which is true, but for their inefficiency and continuous warranty/​guaranty on getting my power jack part «soon,» I would’ve just gone to another place and fix my lap top already. He immediately shut up after that.
After he kept me there for another 5 minutes because of the new sales tax thing he need to recalculate for their INTERNAL purpose. I asked him one last question, «Did you guys even place my order?» Not surprisingly, Richard said yes, they placed the order right after if not on March 6^th (the day I went in the store). He then started talking about how they have TWO different ways of ordering parts and JOVI, the weekend only guy who he now claims he is the SUNDAY only guy, I guess I must’ve been talking to a GHOST on Saturday 2 weeks ago, is only in charge of one route. And conveniently enough, my «order» is the OTHER route!
So all this time, these people telling me to talk to JOVI, the guy who is in CHARGE of purchasing parts, is not even in charge of EVERYTHING that has to do with purchasing.
The funny thing is, Jovi came out from the back room, because he heard me yelling and talked about his name. He then said how he’ll take care of the order and it’ll only take two days. Wait are you telling me you didn’t place the order yet?! Seriously, WTF? BASTARDS!
Conclusion?
This store might be good if they actually start to care about their customers. I applaud them for giving me my money back so quickly, but that is not what I really wanted in the end was it? I wanted to get my laptop fixed and quick. I don’t need all these cover up lies telling me it’ll be here in a week when the order haven’t even been placed yet. General Manager Paul Lee, I hope you are reading this and fixing this.