Pack-N-Ship

Just came back from this location… will never go back again. There were 2 people, a lady on the phone and a gentleman looking at his computer, no other customer … gentleman made me feel like I was inconveniencing him… reluctantly helping. AND he was overcharging me to ship a shoe box via postal service… I know bec. I left and went straight to post office. SO I found out they were over-​charging me $ 6.00 to ship postal service.
Poor service and dishonest people!!!

f*%&^&&^kin’ rude people that work there. when you’re paying for something, they are super nice but when you ask if they can help due to moving to another region; nope.
here’s a tip, never pay for a box yearly because they will just say no and keep your money.
at first, I spoke to some kid who sounded like he hates life and zero customer service skills. he made me explain everything then said, nope we can’t do it. why not say this in the beginning prior to me explaining.

I’m here for my SCE service payment. Got charged some percent of money because i didn’t pay with a credit.

You can drop off your package pretty late here which is a plus but they don’t greet you or ask to help you. You can pay your some utilities here but beware if you pay with credit card they will charge whatever fee the feel like that day. Seems to change when I HAVE TO go here. They have pretty random things for sale in here as well, like a set of rims or a scarf Lol

Semi helpful there, but don’t seem AS helpful to those JUST dropping off a package, but whatever. I’ll update my review if they get in a product I need. So far the few packing things I called them about, they haven’t carried. No biggie, pretty random items anyway.

Horrible. Terrible customer service. Terrible attitude. Terrible ability to do their job well and without incident. Incredibly lazy and incompetent.
Left item to be shipped in their care and trusted them to package and ship with care and competency.
Item arrived with no packaging, no bubble wrap, no peanuts and just loose in box and as you can imagine– completely shattered.
Do not use this service or company.
This is my first Unilocal review, but I wanted the community to avoid an incident from this pathetic company.

To be honest, I’m not too fond of this place. I’ve sent a couple packages and luckily they reached their destination. I feel like this store is lacking customer service, especially when it comes to customers who are shipping items… They sell furniture and random things here as well and it seems like those customers are always helped first. I’m pretty sure they make up their own prices so they can profit off of the shipping side, which is understandable since its a business but its ridiculous that it costs so much to ship out of this place. After my second time going and leaving feeling not so secure with my items being shipped, I don’t plan on coming back. One of the items broke in my package too because they don’t give you proper things to wrap your items. Lesson learned.

6:25p UPS air pickup. That’s even later than UPS Aliso Viejo. Amazing, a life-​saver for business next-​day delivery.
Thank goodness for their location next to John Wayne. Parking is ezpz and the OC Wine Mart (wine tastings for $ 1.50+) is in the same plaza in case it’s been a long day…