Ralphs

I used to use this Ralph’s recycling machines (despite the fact that they jammed a lot) about 7 years ago. Seeing as they beep a lot while walking past them, their quality has not changed over the years. They have pretty standard inventory, and a lot of clearance ice cream and other clearance stuff in the back (mostly candy). Their layout is also very standardized.
They have self-​checkouts here. It took a while for the attendant to assist us after it went on the screen during this visit. It seemed to go off for no apparent reason this time.

I didn’t really wanna review a typical place like a Ralphs or Target this year but… but I had to review this Ralphs. Why? Because the employees here are simply the best ever!!! Everytime I come through in the early mornings its just usually me and a few other people. There’s this one cashier lady who is always so cheerful and helpful to me.
If I don’t have my Ralphs card she goes out of her way to help me. If I can’t find anything she goes out of her way again. I know most people think its her job to do this, but just the way she puts an effort and smiles at the same time while helping out customers make my mornings extra wonderful.
Overall, yeah its a typical ralphs on the exterior, but its the great customer service and wonderful employees here that makes this one special. Been coming here for a while now and everytime its the same wonderful experience.

This is literally the worst Ralphs that I’ve been to so far. The first time I was there was when I wanted to get a vase to hold my flowers. The lady working at the flower department was very rude and impatient with customers. But since this is the closest grocery for me, it was not perfect but I still went there for food and groceries. They kept on using this very stupid credit/​debit card reader that only accepts debit cards with pin number, the only place that I saw didn’t accept debit card’s «credit» option. Tonight I went there to get some food, I saw this staff member in blue working at the checkout line scanning something. I asked «excuse me»? He gave me a cold face and went back scanning stuff in his hand. I had to go to the self check to scan my groceries. the card machine in the first checkout counter didn’t accept my debit card payment, so I pressed «ask for assistance» on the screen. Again, no one staff member helped. I moved all my stuff to the second self checkout stand hoping my card would go through there. Then this rube guy in blue that was working there walked to me and shout at me «why did you move all your stuff»! because no one helped obviously. I moved all my stuff back to the shelves where they belonged. I will never come to this ralphs again. cashiers are very arrogant.

There were a dozen people in line and only one cashier. I tried the hokey self checkout, but the wonderful system was unable to find the price of a scanned item. It kept notifying the attendant, but there was NO attendant. The self checkout attendant decided to help the people in line and completely abandoned the self checkout customers. She tried to help remotely and the system found the right price, but after I put it in my bag, it asked me to remove the item and scan again. What the F? Was this system programmed by idiots?

The food in this branch looks very decent. Roasted chicken makes my mouth water. Some staff are also very friendly. Today, a lady said to me Merry Christmas. I LOVE this type of festive feeling :)

I’m going to go to other Ralph’s in the future.

Nice place pretty clean well equipped nuts and fruit and quality is good for this place I don’t know why but sometimes different quality same grocery 7pm 11÷29÷15

Today I was told by the manager, that Ralphs doesn’t allow support animals, they allow service animals, but your Medically proven animal isn’t allowed. so I guess all you Military Veterans (like myself) with PTSD can all go to hell and screw your issues, regardless of your doctors notes and documentations. They will be happy to accept dogs, as long as they are qualified by some test. Have you ever seen a service dog and how robotic they are, some look barely alive. I don’t want to break my dogs spirit and brutalize her to the point of obedience to pass a test. but I’m sure they will find some rationalization of why one dog is okay and another one isn’t, do they really think I want to carry groceries AND tow a dog along, like I don’t have enough too carry during my 15 minute trip to the store. I see how hard it is for parents to bring their kids along. I do understand where all of our food comes from and everyone wants the best sanitary conditions, but lighten up. its all packaged. and no one is allowed in the food processing areas anyway. so worry more about salmonella recalls, and the people that are sick and coughing everywhere, also the people that don’t wash their hands and that includes your own employees. To clarify, this happened at the Alton Parkway location, not at Harvard Ave. but the manager said its for ALL of their stores.

I’ve always found what I was looking for, and there are always a bunch of alternatives as well. The best part is they have four self-​check out stands!

Never written a review about a grocery store because let’s be honest. They all have groceries and they’re all pretty much the same, but the employees here are so friendly! It really stood out to me how everyone acknowledged me and said hi. Very refreshing.
Only thing I would find negative is that they have a coffee bean instead of a Starbucks ;)

I am so pleased with the customer service I received at this Ralph’s. Dorothy has helped me a couple of times to ensure my balloon order was JUST RIGHT for our special occasions. Today I received great tag-​team service from Dorothy and Tammy! Thank you for my everything so nice and easy!

My favorite Ralphs. Of all regular grocery stores, this one is my favorite. Always great prices and shelves stocked. Not hoytie toytie like Vons/​pavilllions or Gelsons. But definitely more nice than stater bros or Albertsons. Granted nothing is better than sprouts or Trader Joes (but those are more specialty stores).
I haven’t come across a mean cashier and I love that they have self check out. The store is also usually very clean. I don’t feel like I am in a ghetto Walmart or anything. The Deli department is great. They are always so nice and will give you a sample of meat if you ask.
The produce is good. The seafood/​meat department is ok, but wish they had a bigger selection.
If you are looking for a all around not sketchy new grocery store to shop at in Irvine. I pick this place.

Shop here for basics regularly. It’s clean and not that busy especially earlier in the am. I have always been treated kindly. Convenient location for me.

I love this Ralphs! They open super early everyday and the staff is always friendly. The store is very clean and organized and everything is stocked! I also love the bakery, the cakes are always yummy and again, the staff is super friendly! I love this store!

I loathe this Ralph’s. It has some of the most whiny employees that get paid way way too much.

This particular Ralph’s location is my bi-​weekly go-​to spot for most of my grocery needs. My visits are usually the same and very routine; however, tonight’s visit was particularly delightful as I received outstanding service from Trish. Thank you for making my experience memorable.

Called in today to confirm if a brand of soda that is carried at other ralphs locations is carried here and if so, if it is in stock. First call I was hung up on (hopefully on accident), I call back and her name started with an A… can’t remember, literally said ‘I don’t know. Who can you talk to?’ To that I didn’t respond, she next asked if I needed to speak with a manager? Seriously?! It seems logical to me, to simply go check the store or ask another employee. Completely frustrated, customer service should be a priority and based on that I’d rather take my business elsewhere… most tustin/​irvine locations I called were as helpful as this example. I DO commend jamboree’s location, she handled it perfectly and let me know what similar soda they did have in stock.
Maybe more training could be useful.

Redbox.
I always come here for meat. They usually have great deals if you have a Ralph’s rewards card.

This review is for the STAFF only.
I have always received decent customer service here until today. which was quite disappointing.
The MANAGER who works here is terrible. I did not catch his name tag, but he is tall, somewhat middle eastern looking and wore some sort of uniform.
All he does is stand at the self check out area with some sort of ‘I’m the boss’ look on his face.
Usually the donuts are half off after 4pm, and but when I checked out, I was not given a discount. I proceeded to ask the man standing there, who had a name tag that said MANAGER. asked if the donuts were not half price anymore.
He had a bored and demeaning look on his face and just told me it’s whatever price the machine says it to be. Did not show any interest at all to help me. I don’t think he even knew what I was talking about. He just looked at the computer at his station and told me the current total of my groceries, which was the wrong amount. he told me I had $ 25 in groceries, but I only had $ 15…
This guy totally does not know what he is doing, yet he is being paid as a manager to stand there and do nothing? It’s ridiculous. Give the job to someone else who knows how to handle the job better than that.

I basically only come here, because it’s the closest grocery store to my work, and I’ll occasionally have to grab something on the fly. That, or for flowers. The manager for the floral department is phenomenal! Sadly, that department is the only thing I can rave about in this whole store.
In the dozen or so times I’ve shopped at this location, the layout still confuses me. There are far more logical setups at my local Albertsons or the Ralph’s in Orange I go to at least once a week.
The cashiers and staff here are also the least friendly out of all the grocery stores I’ve been to. They’re not rude, but they’re obviously just there to clock in their hours and get out ASAP. Also, the staff will sit at the tables out front on their breaks and smoke and chat loudly. I’m all for fresh air, but there’s a break room. When shoppers see you hanging out front and there are only two check out lanes open and the shelves need stocking, it doesn’t look good to the shoppers. I’m a little surprised management allows it.
The refrigerated drink section by the entrance is incredibly limited, which is a minor bummer. Tea section is limited, as is the steak selection… Actually a lot of things are limited here.
I’m not trying to be a snob about grocery stores, but there are far better options. That being said, this location isn’t terrible, and I know I’ll come back due to convenience (not necessarily choice).