Regis Property Management Sares-Regis Group

High rents, high turnover, «dynamic pricing» set by computer, greedy, floor plans look like hotel rooms, monopolizing market with national empire of complexes (over 14,000 units)

SARES-​REGIS MANAGEMENT ABUSES 78 YEAR OLD MOTHER.
My mother is 78 years old and lives at the property at Decoro and McBean Parkway in Valencia, CA. On Monday November 3, my mother went to the office @ 9:30 a.m. and reported that she had a leak her in apartment and had water seeping through her toes. The maintenance man immediately went to her apartment and discovered that the dry wall was soaked, carpet was soaked and her curio cabinet was sitting in water. He went upstairs to find no leaks and realized that it was her water heater in the cabinet on her patio leaking. THE MAINTENANCE MAN WAS SYMPATHTIC AND CONCERNED AND DID THE BEST HE COULD DO BEING THE ONLY MAINTENANCE WORKER ON SITE.
You would figure that because the issue was discovered at 9:30 a.m. that the office manager «Cindy» or one of her employees would arrange to have a plumber onsite the day of the occurrence so she could have hot water. On Tuesday November 4, at 5:00 p.m. I found out that my mother still had no hot water. I went to the office and asked Cindy (on-​site manager) for the phone number to her boss and she denied me the number. I advised that my mother had been without hot water for almost two days and her response was that it is not an emergency situation and they were in the process of handling the manner by having a plumber in the apartment by 6:00 p.m. 6 p.m. on TUESDAY NIGHT, SERIOUSLY, CAN SOMEONE EXPLAIN TO ME HOW NOT «HAVING HOT WATER IS NOT AN EMERGENCY». I advised her that she could treat her mother as she chooses but she was not going to treat my mother in this manner. A few choice words between the two of us and shouting back and forth, she took my number to give to her boss to call me. Knowing she would not give my number to her boss, I looked the number up on line. I made 5 phone calls to Sares-​Regis and left messages and as of today, Nov. 12, I still have not heard one word from them.
This IS NOT THE FIRST INCIDENT TO OCCUR WITH MY MOTHER AND IF THE UPPER MANAGEMENT DOES NOT DO SOMETHING TO CORRECT THE SITUATION SUCH AS GETTING BETTER MANAGEMENT ON THE PROPERTY, THEY ARE LOOKING FOR A LAWSUIT FOR ABUSE ON THE ELDERLY.

I beg of you, please read this before you think of moving here!!! Don’t support this place. I’m in the process of finding a lawyer right now. They have ruined my life. I lived here for 17 months. Had two cars towed with no proof of illegal parking which I requested. Cupboard doors fall off all the time, once chipping my teeth, which they refused to fix. Air conditioning leaking all over my carpet and under bathroom sink. It took them a year to finally come fix it, the filter was covered in dirt and black mold, even the maintenance guy was disgusted. I was breathing this in while pregnant!!! I had asked them for a year to fix it plus asked several times for pics and paperwork that it in their right to tow my cars. They refused to give it so on the faith of December I told them I had the rent but would give it to them when they fixed the air and gave me the paper work I asked for. Knowing I was pregnant they proceeded to serve me eviction papers rather than giving me what I asked for. Then came and fixed the air. The papers were served on the tenth. I begged them to take my rent because I just wanted what I was in the right to ask for but didn’t want to be evicted since I didn’t need the stress during my pregnancy. They could have cared less and wouldn’t take it. I got a bill the next month for two months rent, which I tried once again to pay for begging them not to throw me on the streets while pregnant with an eviction. They wouldn’t take it. I filed my answer with court, I never revived a court date which the office new of but still had them judge against me. I fought it in court, the judge said clearly didn’t get the court date and didn’t understand why they still judged against me so rescheduled. I found a place in the mean time, went to court, and settled at a total of 2900, $ 50 payments the 15^th of every month. Judgement stipulated that the money would not be sent to collections and no eviction on my credit as long as I did not default on my payment. Two months went by and I made payments on time, but received a letter in the mail that they sent my case to collection, ruining my credit, for not 2900, but over 6000. All I can do now is find a lawyer in hopes they can help. I’ve been working hard to save for my unborn daughter so she can have a descent home to come to. I don’t mKe much money and now I have to deAl with this. They have made my entire pregnancy awful and stressful. The people in the office could care less about you. I even came home one day in the rain, pregnant, to be locked out. After the judge gave me a new court dat and said I had until the 14^th of febuarAry to live there, they changed my locks on the 6^th, called my mom and told her their daughter was on the streets. It killed her. Don’t support this place pleAse!

Never move to Remington or let your parents move there! They entered my apartment before I even vacated my apartment. I had fully paid my rent and had possession of my apartment until the end of the month. When I returned a few days after I had moved I found they had already started painting my apartment. The office had a «oh they did not know» Cory and the Property Manager. they never had the professional courtesy to ask me by telephone if they could enter my apartment, but they were caught with workers in my apartment and they had to refund me several days of rent after I filed Small Claims Action against them. Horrible company!!!

In my opinion. this company is a total scam out for every nickel. BEWARE !

DO NOT EVER RENT FROM SARES-​REGIS GROUP/​THE PROMENADE RIO VISTA!
Recently tried to rent from their property in San Diego, The Promenade Rio Vista. HORRIBLE EXPERIENCE.
Where do I even begin? Wow.
So, my wife and I filled out applications to rent and they ran my credit report. Got a message back that our score was «GREAT», but there was something on one of our credit reports that told them they could rent to us. They could not even tell us which person had something on the report. My wife and I both had to go on our own to find out (1) which one of us actually had something on our report and (2) the legitimacy of something actually being wrong.
After getting zero help from the front office hiding behind «SARES-​REGIS POLICY» of nondisclosure on our own reports, found out there was wrong info on my own report. I even presented a copy of my own credit report to which I was turned away at the door and not even allowed to speak to the manager after calling three days non-​stop.
Even after showing The Promenade that there was nothing wrong with my credit report afterall and that somehow some lady’s DL number got connected to mine and there was a bad check on her account from 2006, we still were not allowed to rent there.
EXTREMELY poor service overall. No one could tell us answers.
Then the kicker… the deposit we put down. These guys went a cashed the cashier’s check that we used for a deposit AFTER telling us they were not even renting to us. Now we are still trying to get our money back.
We’ve stopped by and called and still have not received our money back. Regardless that they haven’t even sent it, the sheer fact that we even had to ask for it back is insanely absurd! They should have given that back to us immediately, let alone cash it and play hide and seek games with our check.
OH, why do I even have to give 1 star??? NOT EVEN WORTH THAT!!!

beware of any properties managed by this organization as this was my experience with them: they are the umbrella property management company that rules over the arches — the second review directly below this one
My wife accepted a position in the area and needed a place to sleep during the week; commuting home on weekends. She signed a 1-​year lease. A decision we both deeply regret.
Noise was omnipresent as the walls are paper thin… sleep was near impossible. Worse was that she could actually smell odors, of ALL kinds, from the adjoining units.
The property manager, Stephanie Dalzochio, shirked off the incessant noise and noxious odors as «apartment living». She just could not be bothered and had no interest in helping.
Within months, sleep deprived, my wife began experiencing seizures and went to the emergency room. I suggested she move out but since the management company, Regis was unwilling to consider any alternatives, my wife wanted to try to make it work. (fyi, Stephanie and Regis Mgt said, «you signed a 6-​month lease and you are going to live up to it — „being sick is your problem“…“you have to pay the rent + 1 month notice, even if you move out early » …“that’s how business works”.
My wife moved out early and we paid all the additional charges — i.e. full rent for 6 months, deposit forfeit, lease break fee.
The unit was immediately rented (a friend in the same complex confirmed by knocking on the door). So, Regis was collecting rent from the new tenant while we were still paying rent on the unit. I asked Stephanie for some monetary consideration (did not request a specific amount, just wanted something) she lied and said the unit was still empty (can you imagine?). I asked for permission to speak to her manager to appeal the decision. Her manager, Linda Parenti who is a vice president of the company never answered the phone for me (darn caller ID). I left 10 voice mails that went unreturned. Is hiding from a customer who just wants to voice an appeal the stuff of a vice president?
Top to bottom negative experience… beware of any properties managed by Sares — Regis as you can expect the same living conditions and treatment.