Spectrum Optometry

Not happy with customer service. Front of store person making reference to my age. Threats of charging me if you no show. Optometrist was snobby. Not good.

I’ve been wearing contacts/​glasses for over 30 years. Over those 30 years I have moved a lot and at least on an annual basis have seen a local Optometrist. I recently moved from Los Angeles to Irvine and on a completely random basis found Spectrum Optometry. It must have been my lucky day because I was greeted with a smile and friendly voice in a very professional environment. After the initial paperwork and spending some time with the Dr.‘s assistant, I was fortunate to have an exam by Dr. Pamela Wu. I said it to her while I was there and thought I would say it here. This was by far the best exam and thorough explanation of each step that I have ever had! 5 stars from me! I’m taking my wife there next week for her exam.

We had a great experience seeing Dr. Thai Tran. He took the time and explaining everything. He was very thorough and patient with the many questions that I had.
The glasses selection were awesome too. Too many choices for me to decide on one pair!

They carry special «Asian fit» frames here – they are so great at finding the proper style and fit.

Dr. Wu and her staff are absolutely wonderful! Patient, knowledgeable, friendly, and very helpful! Highly recommended!

I had a wonderful experience! Great customer service, the staff is friendly, helpful and informative (Nirmal helped me she’s great). Very clean & organized office!

Dr Tran was really good and the staff was great. They were very friendly. Nirmal was very helpful in explaining what my insurance covered and provided a clear picture of the costs. I would definitely get my next eye exam here.

Dr. Tran was energetic, informative, and thorough with my eye exam. He is an exceptional doctor and has the best staff with amazing service! No complaints here! I highly recommend this lovely optometry location!

I have been a customer of this optometry for almost 5 years based on recommendation from friends. 2 weeks ago during my annual eye checkup, the receptionist told me I could make an appointment for my little boy (age 1+) for a free eye checkup. So, when they call me to collect my glasses, I tried to make an appointment for my boy. Now, this receptionist told me they never offer free eye checkup to anyone. I am baffled by their inconsistent policy. Not sure what other optometry prices are, but $ 550 for my glasses is a little steep. Time to look elsewhere for optometry service.

Great customer service, informative staff, comfortable and clean office. Will be coming back to Dr. Tran again.
A little inconvenient they didn’t provide me with a copy of my prescriptions… Will have to go back to get one.

This is a great optometry! Dr. Thai is a excellent doctor here. The service is good and I had a very comfortable and happy eye exam

Dr. Thai was excellent. I recently relocated to Orange County from Maryland. I had been looking for a new eye doctor. The receptionist was very helpful on the phone. I was able to verify insurance and schedule an appointment. They were actually pretty professional as opposed to other reviews I’ve seen on here.
Dr. Thai seemed very knowledgable and had a pleasant demeanor. Both of which I highly value in an eye doctor. He took time to explain things to me. I received prescriptions for contacts and lenses.
They also had a good selection of brand-​name lenses in the shop. Although I did not find any that suited my style, I can say that the selection was better than what I saw at Costco.

I read some of the reviews and it seems like an Indian lady who works there is rude. I just want to state for the record that my review is based on me never dealing with this lady. I really only have good things to say about this place. I’ve been coming here for 5 years and have always received stellar service and care. I’m usually in and out in about one hour and have always enjoyed chatting with everyone there, especially Dr. Wu. She’s incredibly nice and easy to talk to. I’ll miss this place! (I’m moving out of state).

Good job

Picked up my sons glasses and met with Peter (the manager). He was extremely kind and I felt his actions and words were sincere and heart felt. We love Dr. Wu and will continue to see her!

Doctor Wu is fabulous. I was iffy about coming here because of Unilocal,but she is a fantastic doctor. The staff was a tad casual but it’s not a bad thing.

DO NOT COME HERE! Worst place ever. First, when you call, they answer with «Hello?» As if you are calling a friend! They are soooo rude on the phone and unprofessional. When I went in for my appt as a new customer, I wasn’t even acknowledged until 10 minutes after. The staff was SO rude and pushy to sell you all these services. Dr. Wu wasn’t the one who did my eye exam but some younger guy. I’m glad she didn’t because I don’t want to meet the person who allows a business to run like this. After declining the services they pushed on me over and over again, they let me leave. I had the intention to purchase glasses but never again will I step in that store. I called a week later to get a copy of my prescription and records and they wanted to charge me $ 35! For paper??? My own information I had to pay for!
Sucks for them, my boyfriend and my siblings all wear contacts but I will never recommend this place to anyone!!!

We’ve been seeing Dr. Wu who is great. However, the staff at front desk really lack of professionalism. The guy, whose name is probably Avan according to their website, apparently doesn’t know how to communicate appropriately with customers when questions/​issues come up.
I’m reading other reviews and found one of the reviews by Maxine T. which I completely agree, so want to quote it below.
«To those who have gotten good service and don’t understand the bad reviews:
The basic problem with this place is that if everything goes normally, yes, they do provide acceptable service — great service, even. But if there’s a need for customer service that addresses anything out of the ordinary, they lack the refinement and finesse which should be expected from a professional business.
Plainly said, they do not understand business etiquette when it comes to handling problem issues. So you will no doubt be happy with service from them for awhile, until something unexpected comes along, and they inevitably piss you off by failing to handle it with grace.»

I dropped my best sunglasses and one of the lenses fell out. I was heartbroken because these were my favorite sunglasses and very expensive.
I jumped in my car and drove to Lenscrafters and waited patiently for them to open. When 10:00am came and the doors didn’t open I read the store hours and discovered they were closed on Tuesday. Of course, it was Tuesday.
I am new to the area so I went to Unilocal for help. I called Specturm Optometry on Jeffrey and explained my problem. They were very nice and told me to come in and they would have a look. I went right over and they saw me right away. They asked to see the glasses and within a very few minutes I had repaired sunglasses and they WOULD NOT ACCEPT PAYMENT. I told them that they had a new client and asked for their business card.
I will certainly go back to them when I need an eye exam and new glasses!

They should do a better job at debriefing additional costs to having a standard eye exam. I had no idea they were going to charge me $ 45 for a retinal imaging I did not ask for.
But they did and they offered to give me a credit for the next retinal image in a follow up call, but what good does that do me after the fact?
Also the contact fitting was about $ 50, but at Target Optical (at the Target in Tustin Marketplace) does it for free.
All in all this place is the most I’ve ever paid out of pocket and I don’t think I’ll be returning.
Edit: Target does contact lense fitting for $ 50 – 70. And they’ve contacted me since stating that I asked for the retinal imaging so therefore charged me for it…

I had a wonderful experience with the whole staff here at Spectrum Optometry. i was referred to them through my manfriend :) and without a doubt I was greeted with such friendly service. Many places will try and throw things out at you for a quick buck but these people were so generous with informing me about the facts that I felt 100% comfortable with my choices and purchase made that day.
I always feel a bit uneasy at the optometrist just because of my poor eye sight but Dr. Lee was such a sweetheart I felt like it was just having a meeting with a friend.
Spectrum optometry has very skilled and knowledgeable optometrists. More importantly to me, they do also have a genuine interest in taking care of their guests. They are extremely accommodating and were the highlight of my day. Thank you!