The Dental Office on Red Hill

Today was my first visit to a dentist office quite a long time. I was very nervous going in, knowing that I have several issues to take care of and that this would be the first of many visits and that would also be quite expensive. When I first walked in I was impressed with how bright and clean the office is. They have several TVs going and coffee if you choose. Everyone there, from the front desk to the dentist was very helpful, cheerful and upbeat, which helped ease my nerves. I have several procedures ahead of me, but I feel like I’ll be well taken care of here.
Update: had my first procedure and temp crown put in today, and it went very well! They made sure I was comfortable every step of the way and Ariella (sorry if I’m misspelling!!) was great! I have a root canal coming up in a couple of weeks and will update this review at that time.
Also! I found out that Dr. Ariella has received special training in regards to working with children on the Autism spectrum. This is great news for my family, as our son has autism and we are always looking for providers with specialized training and or experience. She mentioned that other dentists in the office have experience working with special needs children, but she is only one that has received autism specific training.

After walking out of another dentist office because it was dirty and gross, I researched every dentist on my insurance plan (in Irvine) and decided on «The Dental Office On Red Hill» because it looked new and state of the art based on the pics posted in Unilocal.Well, not only is it even better than I expected in person but the level of professionalism from the staff as well as the resident dentist (Dr. Smith) was far beyond and above my expectations. 100% recommend this dentist office. After first visit I’m a patient for life.

This office is the nicest dentist office I have ever been to. It is clean, modern and a friendly staff to boot. They have all the new age technology to make you Ohh and Ahh. I decided to come here after the wonderful experience my wife had with a root canal (if you can imagine that).
If you are looking for a good, high quality dentist that will work with you and make you feel super comfortable, then you need to come to the The Dental Office on Red Hill.

They will always attempt to convince you of services your insurance doesn’t cover. $ 60 for oral care instructions. What the heck? Spent $ 250 during my last visit. This place is a scam!

So glad to have this nearby and highly professional resource for the dental work I need as a result of my ongoing struggle with a Skittles addiction. Sadly, I’ve tasted too much of that rainbow.
Anyway, it may be unusual for someone to say they have a great time at the dentist, but so far, this place is the bomb. The staff exudes confidence and professionalism, while being friendly and truly helpful.
I’ve been in for a few treatments and have been seeing Dr. Amy, who, besides being just generally a positive person, takes the time to explain important details about my treatments. So refreshing for those of us who have had the «rush ‘em in, rush ‘em out» experience at other facilities — this is the opposite.
Favi, the dental assistant for my temporary crown today, was also knowledgeable and friendly (and I’m sure that turkey will come out delicious).
Carrie truly goes out of her way to be helpful and really listens — again, a rarity in many medical offices. Xavier is always helpful, and Mary is the bestest EVER — she really makes you feel welcome (John Snow WILL return!)
Dr. Smith introduced herself to me and was also friendly and genuine. The bottom line is, DORH treats me like a person, not an appointment. Cheers!

I’m shocked and worried by the many negative reviews but I had a great experience. I had been going to the same stupid dentist most of my life and finally left when the place turned from mediocre to bad. I hated going to the dentist. This place was a revelation; staff members who are smiling and professional, modern equipment and an overall sense of compassion. I never got the sense that they were going to try to pull the wool over my eyes.

Today was my first time here. Karrie, Gwen, Angie, and Dr. Amy are amazing! You guys are kind, sweet, and so helpful with everything that went on today. I hope I made it easy for you guys because you def. Made my first time easy. I’ll be back for sure!

This is what happened after I declined their up-​sell offer.
On 09÷29÷15, I had an 4pm that I committed to, but on that day I had a fever. I still managed showed up, after they did the exam, Dr. Amy suggested to do a deep clean instead a regular one as I scheduled. I declined very politely, told her I am not feeling well. She brought in someone and showed me the cost against my will anyway, I declined again. I just want it to be over with. Dr. Amy made a comment :“Please sign here, to acknowledge you declined our professional suggestion, in case you come back sue us, who knows?!” I was like «whaaaaaat», but didn’t say a word.
The hygienist Summer was there the entire time, she started to perform the regular clean. She was rough, that’s all I think at first, then when there’s too much water in my mouth, I signaled I needed to spit the water, she made this comment:“You don’t need to spit it, you can just swallow the water. Those are what you swallow everyday, if you concern about your oral health, you should take care of it and get a deep clean” I was pissed, but again, can’t really talk! Who gave her the right to lecture me? If I don’t care about my oral health, why I was there? Then, things got worse! When she say «open and close» she started to yell! Finally, I couldn’t stand it anymore, I raised my hand and mumbled «do not yell at me!» She fired back without any hesitation:’”well, I can’t do my job if you don’t open probably.” From that point, she used the tool to pull my mouth open so hard that actually hurt!
I called the office the next day, spoke with a guy who said he was the office manager-​Dave, that’s what he told me his name was. He listened, and apologized, then started to defend for Summer, said «I am shocked to hear this! I know Summer, she has been with us almost since the beginning, this is the first time I received a complaint about her». So I asked him” are you saying I made it up?” he went, «no, no, but it’s just hard to believe.» «Well Summer is not here today, but will be here tomorrow, I will talk to her and get back to you»
I thanked him, and now almost a month later, never heard anything back! Think about it, per Dave’s logic, WE, the patients are strangers to him comparing to their employees, so WE are not trustworthy. There is one way to win this argument is — NEVER go back to that office again!

I’ve been going to a different local dentist for years now and never knew how much better it could be until I visited this office! From the moment I stepped in, every aspect of this visit was warm and welcoming, and I was there to get fillings (not the most pleasant experience), not just a cleaning, so the fact that I walked away happy was a huge plus!
The receptionist, Kerry, welcomed me with a warm smile and was very sweet and informative while going through the initial paperwork. The dentist, Dr. Nicole Smith and her assistant Gwen were very kind and reassuring the entire time. They were professional and informative without being too clinical which made me feel comfortable that they knew exactly what they were doing and included me in every step of the process.
Throughout the procedure, Dr. Smith let me know how I could improve my dental health, (without judgement) and her calm and friendly demeanor definitely put me at ease. I’m not a huge Unilocal review person, but I found myself wanting to write a positive review even before the visit was done!
I initially looked into finding a new dentist bc my old one was becoming increasingly expensive, even with my insurance. But here, their administrator, Xavier, really helped me out by working with my current financial situation so that I could afford the appointment. They explained different options for continuing my dental health plan and I felt very confident moving forward with this office for future visits. All in all, I would HIGHLY recommend them for anyone who is looking for a better dentist who actually cares about you and your needs.

I never write reviews, but I feel totally taken advantage of. I should have check Unilocal before. I take good care of my teeth. I went here because it was close to home. They sold me on «deep cleaning» and stuck me with a large bill. Some of the employees are cool, but I felt like the dentist came in for the close and sold the «deep cleaning» hard.

I arrived an hour before my appointment and they got me in and done in 58 minutes! I had my 2 top wisdom teeth extracted and they were awesome! Friendly staff, very talkative and welcoming! They even told me the truth and let me choose local anesthesia instead of being put to sleep, and it made the process a lot faster and easier! I feel fine and not groggy at all :) The dentist was super cool too and very quick, he got both of my teeth out within minutes! No exaggeration. The only thing that hurt was the numbing shots– and those were over in no time. Awesome clean location too, very modern and amazing staff! I’d definitely recommend to my family and friends.

Beware of this place. I had the same experience other bad reviewers have had. I have always had excellent dental examinations and I take good care of my teeth. On my first — and last — visit to the office, they told me I required the dreaded «deep cleaning» other reviewers have mentioned. This is a complete scam to get you to pay money out of your pocket. They also gave me terrible gumline probe readings that I had never received before. I was shocked to get their recommendation until I read the other negative reviews with almost identical experiences. Plus, they wouldn’t do a regular cleaning since I was so bad! I went to my current dentist and he told me that this «deep cleaning» was completely unnecessary. Nice facility and very clean, but this place is more sales operation than dentistry.

Excellent service, very clean, and a state of the art dental office! I just moved to the area and had a hard time finding a good Dentist and was referred to see Dr. Moshar and let me tell you she’s awesome, skilled, and makes you feel comfortable. Happy to say that I have found an incredible dentist and will without a doubt be coming back again!

I just left their office. Should have been there for another 30 minutes, but they refused to clean my teeth. They said I could not get a cleaning unless I opted into their deep cleaning. I understand how insurance works and that they get paid more for those, but in the past when I decline other dentists have proceeded with the traditional cleaning. The dentist looked at me like I had two heads when I asked if I could just get a regular cleaning. It was very awkward. Also, if I had agreed to the deep cleaning, the dentist said the person is already gone for the day. That seems like something that would be important to mention when someone makes the appointment. For me it was fine because I was a 2 minute walk away. I blame myself for picking a place because of convenience (it is a 2 minute walk from my office). It is like the Kaiser Perm of Dentist offices. The X-​Ray girl was really nice, although it scared me how proud she was that she was able to take my X-​Rays first time.
They get one star because Unilocal forces that upon us, and it was really clean. I should have known something was up when they rescheduled my appointment 3 times in a 24 hour period.

Excellent service, very clean, well organised, on time, but the most important thing is Dr Kimberly Yap is professional and friendly.
Highly recommended!

*****I am genuinely confused by the bad reviews that are written below****
**I am not a friend or family of anyone that works there*** I went there because I got a flyer in my mailbox for the new patient deal. It was legit, no hidden costs and everything I paid was completely spelled out to me.
I sing their praise to everyone I know. I have been feeling bad that it’s taken me so long to write a review! I go to Dr. Smith who I am obsessed with. She is SO sweet and down to earth. She actually takes the time to sit and talk to you and explain what is going on and make sure you don’t have any questions. Not to mention she is probably the prettiest dentist I have ever met.
The front desk staff is stellar… Xavier and Sonya are the bomb. I was the 6^th patient to ever come in, and six months later when I waled in Xavier welcomed me like an old friend. I got their flyer when they opened and was drawn in by the $ 59 new patient special. Not only did they stick to that, I needed a filling and Dr. Smith took care of it that day & they set me up with some insurance plan their office works with and it saved me a ton of money.
Needless to say I have been back since they opened last year (I am one of those people that actually sticks to the every 6 months thing) So I’ve been twice now and both my hygienists were great. Most recently it was Boris and he was so funny. I used to dread teeth cleaned and everyone at the Dental Office on Red Hill has changed that.
I completely disagree with anyone that says they are just out to get your money here. That actually made me laugh. On the contrary, I feel like they have gone above any beyond to work with me to understand costs involved vs. how necessary something is. They play it safe — for example, I wanted a night guard because I’ve been clenching my teeth at night, and they told me sometimes insurance pays for it and sometimes not. They have to charge you for the cost in case it doesn’t, but they will submit it and reimburse you if they do. I think that is PERFECTLY fair. It was my choice to purchase the night guard, if insurance covers it, great. Not to mention Xavier, the office manager, sat down and went over every last dollar that I would owe at the end of my visit, before I was responsible for any of it. (The other thing I got was a «facial» filling — a back molar was really sensitive to the touch and hot/​cold so Dr. Smith basically just put some filling stuff over the top to protect it. Not a necessary filling, and I was fully informed that this wasn’t something I had to get, and what the cost would be if I chose to move forward. Not only that, Dr. Smith did the filling and I was out the door in a half hour and I am SO relieved to not be cringing every time I brush my back molar anymore.)
The office is brand new and state of the art. Also, there is a wall of pics of all the staff — either on office outings together or pics of them with all their families. It’s just a nice, personal touch rather than bland landscape photos you would normally see in dentist/​doctors offices. You can see all the pics from where you sit for X-​Rays. Very cute.
Last thing — they are open later on Thursdays for anyone who has a job where it is impossible to leave before 5. Very convenient.
Love this place, love Dr. Smith and everyone there! Give them a chance! You will NOT regret it!!!
Sincerely,
Someone who has absolutely no stake in whether you choose to go here or not, I just seriously recommend it. I wouldn’t bother writing such a novel of a review if I didn’t.

Great dentist– Great Staff Great experience.
Nicole has a great sense of humor which adds to the experience.
I don’t get the negative reviews. People need to chill out.

The place is new and state-​of-​the-​art. That’s the only good thing about this place.
I would certainly agree with the other bad reviews. This place is a total scam. They will try to sell you on unnecessary procedures to try to get as much as from you and your insurance company. They’re not looking out for your best interest and health.
I came in because one of my tooth was feeling pain. (They didn’t even clean my teeth during my visit.) They took X-​rays and said I needed to extract the whole tooth and purchase implants. The dentist said she would just charge me «at cost» at about $ 2500. Seconds later the admin lady comes in and shows me a balance sheet that totaled over $ 4000. My thought was… what happened to «cost»? My gut instinct told me to leave this place. And I did.
I, then, went to another dentist and they said an extraction was not necessary and he can save the tooth with a simple root canal. And it would only cost me fractions of the $ 4000 this place tried stealing from me. So I did the root canal there and my tooth feels awesome!
I do not recommend this place at all. All the bad reviews are just consistent with my experience. Make sure you do your research with your insurance company and other dentists in the area. This place just cares about your money and not your teeth.

Every time I go to this office they try to sell as many services as they can. They told me that I need «Deep Cleaning ($ 200)» every three months and to decline that would mean that I would not be allowed to be admitted to the office because «I am going against the doctor’s orders and the doctor could be liable for me going against her orders?». Anyways, I got my statement from Cigna and they said the office charged me $ 60 for Oral Hygiene Instructions; I did not ask for any instructions on how to floss or was notified that I would be billed $ 60 for this advice. I am now processing a dispute with Cigna about this absurd charge for directions on how to floss; I could’ve just youtubed «how to floss».
This place is all about making money and they do not care about their patients. I paid over $ 500 for some mouth guard and fluoride paste?!
I’m never going back to this place again.
***READ THE OTHER BAD REVIEWS ABOUT THIS PLACE. IT’S TRUE, THEY WILL TRY TO SELL YOU AS MANY UN-​NEEDED SERVICES AS THEY CAN. I REGRET NOT READING THE NEGATIVE Unilocal REVIEWS PRIOR TO COMING HERE. THEY WILL ALSO CHARGE YOU FOR SERVICES WITHOUT YOU EVEN KNOWING ABOUT IT JUST LIKE THEY CHARGED ME FOR «ORAL HYGIENE INSTRUCTIONS».

This is one of those times when I’m guessing most of the positive reviews for this establishment are either friends or family of the staff.
First, the positives. This seems like a fairly technologically advanced dental office, with digital X-​rays and some nice bells and whistles. The X-​ray technician was friendly and Dr. Smith has a pleasant bedside manner.
However, once the dentist finishes her exam and you’re ready for the cleaning, the office in many respects resembles a car dealership. In comes the office manager to discuss pricing with you. She loads a menu of «options» on a television screen and literally enters into negotiations. Will you have a deep gum cleaning? Cha-​Ching. Laser sterilization? Cha-​Ching.
I’m making no exaggeration when I write that the estimate for a normal, six month cleaning came to over $ 600. After I expressed shock she reduced the price by $ 100. I’ve never had to haggle on pricing in a doctor’s office before, and if the price can be negotiated in such a manner, clearly it’s not based on anything other than greed.
Now, I didn’t just roll in from rural Appalachia with a mouthful of damaged teeth. I saw a dentist in my former location every six months and thankfully had no major problems. I paid maybe $ 200 per cleaning in Washington DC, and that was without dental insurance. I actually have dental insurance now, and they were still trying to get me to pay $ 600, and then come in every three months for «maintenance.» I was told if I didn’t come in regularly every three months, the price would once again be $ 600 if I waited six months.
In my opinion, this is clearly a practice more concerned with a quick buck than cultivating loyal patients. I declined the cleaning, had them email me my X-​rays, and high-​tailed it out of there in search of another dentist.
Oh, and the $ 59 new patient special advertised above? I think it’s missing a zero at the end of that price.