Velocity Escrow

If I could give this place zero stars, I would. They don’t even deserve 1 star. It pains me to even give them one.
Carless. Unprofessional. No attention to detail. I can’t believe that they are even in business, to be completely honest. Have you ever dealt with someone who does their work wrong and then blames it on someone else? Welcome to Velocity Escrow, and more specifically, Hali. With so many people unemployed and dying to get good paying jobs, you’d think they’d value what they have AT ALL.
1. Buyers package was sent with the WRONG BUYERS, WRONG ADDRESS and WRONG purchase price. Package was sent back to be corrected. Hali sent it back with MORE MISTAKES! We sent it back again. More and more and more mistakes. We finally got to sign and send back a corrected buyers package 9 days into escrow, with a 14 DAY CLOSE!!!
2. HOA package that was ordered, the day AFTER we were supposed to close, was for the wrong association!!! It was also missing pieces from it: No HOA minutes. No Resale demand? Not even a correct address for the property we were buying. (How does this even happen?)
3. Title didn’t receive ANY paperwork for closing that was correct. All they received in the title package was a grant deed, WITH THE WRONG BUYERS ON IT, dated for a month prior. Hali asked the title company to just ‘go ahead and change it’ and they refused to alter a legal document. Title received the correct grant deed 5 days after we were supposed to close. If you ask Hali why this happened (If you can get ahold of her), she’d just blame title. Pretty much an endless circle of no accountability.
4. Still waiting to get the corrected (after 4 attempts) HUD statement. We had to ask her to provide a pad into the estimate because there were so many mistakes. (Transfer fees on wrong side, Government fees that did not apply to our sale, etc.) We were sent wiring instructions but with no amount to wire? Were we supposed to just guess?
Total escrow period: 26 days. 12 days longer than it was supposed to be with more work and energy spent correcting all of their mistakes than anyone should EVER have to deal with. I’ve read this is a ‘discount’ escrow company and that is exactly what you get: Discounted service and quality. It’s seriously not even worth the 600 – 700 $ you pay when you do all the work for them.
Stay away. If you don’t want to be pulling your hair out by the end of the process, stay far away. I would never, ever, ever, ever, ever recommend them to a person needing an escrow company. (Too bad we weren’t allowed to pick our Escrow; sellers choice)

I used to be a loan officer and know what to expect from escrow offices. Although a lot of what they do is based on the lender, some things are in their control.
We closed a loan on the 14^th of the month. By the 20^th, I had to contact them to receive a copy of the Final HUD. They emailed a copy that said we were due a refund of over $ 4000. Our homeowners premium was due on the 25^th and the lender required that it be paid through escrow. I waited until after the holiday weekend to follow up. I called on the 27^th to follow up and was told that the premium check went out on the 23^rd and that the refund check was sent out on the 26^th. As of the 30^th, no checks were received here or at our insurance company. I finally received our refund check on Saturday the 1^st with a postage date of the 29^th. The check was mailed 2 days after I called. If I had not called, not sure when they would have mailed it. Still not sure if my insurance company received their check.

Great service for a very good price. Needed my money fast, and the manager there closed my file very quickly. I highly recommend

Hali is one of those truly considerate people who listens to you and then finds ways to help you without giving any thought to «what’s in it for me.» She is a problem-​solver, and she understands how to get the job done! Very impressed! I DEFINITELY RECOMMEND HALI AND THE FOLKS OVER AT VELOCITY ESCROW!!!