Waste Management

Waste Management won’t pickup Christmas trees unless they are cut into pieces smaller than 4′. They also don’t notify you of this policy, which is problematic as my tree was out in the rain for 2 days curbside waiting to get picked up. Much harder to cut up a soaking wet tree that’s been sitting outside than it would have been had I known in advance. Customer service was of no help… what use are you if you can’t even remove my trash?

This is for the house service. They miss our house all the time and calling does no good. You got all the neighbors trash cans but missed ours. Slow down and do your job. I can’t wait until trash service becomes like cable tv and we have a choice. WM Irvine is the worst.

I would give another five star rating for the Irvine WM if I could. Being a senior citizen on a limited income, my bills can sometimes get behind. Two weeks ago I noticed my service had been suspended. Not WM’s fault, but mine. I went to the office in Irvine, only to find that payments could not be made there. (Somewhat inconvenient. They should offer that, but oh well.) However, the lady I spoke with unfroze my account for the next pickup with a courtesy pickup. NICE, huh? Back to Five Stars.
I tried to pay my bill online, but with their system, I needed my account number which I did not have.
I called the 800 number on their website and the lady who answered was ice cold and not friendly whatsoever, but at least she did give me the local irvine number!
Doesn’t sound like a five star review so far, right?
I called the local office and spoke with Teresa. She could not have been NICER or more HELPFUL! She took my payment over the phone, explained how to use the online EZ pay system and un-​suspended my account.
I puzzles me to see the one star ratings. Maybe those people are just hard to get along with. :-/

The worst customer service EVER!!!
For the second time in two years they had put my payments to someone elses address, and continued to stalk me for payments, even though I had proof that my payments were made!!! After sending the copies of my checks as well as proof that they deposited on time they didn’t apologize, they didn’t say it wouldn’t happen again, they said it takes 10 weeks for me to receive my money back. Really. You thought I was a day late on my payment and froze my trash pickup!!! So the real problem is WM now has a huge monopoly in certain cities and unfortunately this is a service most cannot live without.
When I called the first time to explain that I had made my payments, the person I spoke with kept telling me in an angry voice not to interrupt her, as if she was a cop and I was a thief. I had questions, and she was so rude. Next step, better business bureau. Thieving companies like this should not be in business. ZERO STARS

I was cleaning out my house/​garage and had trash overflowing everywhere and didn’t want the trash cluttering my backyard until trash day, so I opted to bring it into the public dump. I was very confused as to what was going on once I got in there and it was very expensive. It cost me 50 bucks and some change to dispose of a SUV full of stuff. It was really neat driving in because I got to see how machines were picking out trash and disposing of it via piles of recyclable stuff (i.e., clothing, Christmas trees, cardboard, Glass, etc.). It was a little scary driving in as there is random trash scattered everywhere. I give it 3 stars because while it’s great that you have the option of using the public dump and the people who helped me were friendly and helpful, I should not have to pay $ 50+ to do the city a favor and dump my own trash before trash day when my slotted trash cans would be overflowing on the street. I give it 3 stars also because not only was it scary driving through there (my tires aren’t cheap), but the workers were cocky and if I’m going to pay to dump my own trash out, someone should help me. One guy finally did help me, but he decided to flirt with me in a very inappropriate way that made me feel so uncomfortable. There should also be signs up giving direction as to public dumpibg. Finally, as an Orange County tax paying resident myself, I should not have to be paying such high prices to dump my own trash that no one’s going to help me dump. I should be able to dump it off for free or pay a very minimal fee. Also, prices should be posted somewhere before you have to weigh your car and get billed! I’m thankful this place exists, but I’m pretty scarred for life!

I needed to recycle and unusable mattress. I called and spoke to customer service. She said «just bring it in, no Problem! You don’t make an appointment, you just show up.» She was very nice. She said there may be a fee of about $ 20 because of its size.
My husband brings it down to the recycle facility within the posted hours, no where near closing or lunch time. They were rude and acted like he was inconveniencing them. They said it would cost $ 52 to leave the mattress. This is not in our budget so he explained that on the phone they said $ 20. The man was extremely rude. My husband used a different word that I don’t think I should put on Unilocal.
Bottom Line, find somewhere else where the customer service reps and employees are all aware of the services and their cost. A place where they don’t expect all of their customers to be experts in recycling as well as not need any assistance.

Waste Management is a company that DOES NOT offer refunds.
I like to pay my bills on time. Even if I’ll be moving, realizing my bill will be prorated, I will still make the payment to keep my account in good standing. If you do the same — BEWARE, as this company will *not* process a refund for you. They’ll gladly take your payment, but even if services aren’t rendered, they’ll keep the full amount.
Customer service is not a priority here — so just a heads up on what type of company you’ll be dealing with.

Used this recycling center last week and I must say the experience was better than I expected. The place was well manned (3 guys helping me, even though I only had 3 small boxes of bottles and cans) and clean. Would definitely come to this recycling center over any others in the area.

No one really likes trash. You want to put it out on the curb and forget it. At least I do. W hat would compel me to spend my Saturday morning at the Waste Management facility then? My little man. He has this weird fascination with garbage trucks. They do tours and birthdays! VERY ACCOMMODATING.

Bad customer service and horrible online bill pay system. You cannot verify credit card number. CS states they have sent request for trash pick up yet five days later there has been no pick up.

WM in Irvine is awesome. They really went out of their way to help me out with a special request. They are always professional and personable to deal with. Thanks WM!

terrible customer service. they give you the run around on the phone when you ask to speak to the manger. still waiting to talk with one regarding a miniscule issue. obviously they do not value their jobs.

This place is great to dump your Xmas tree or just if you are doing a bunch of weekend gardening and you need to dump you haul.
Easy process. You drive up and give them your id and show them you live in irvine.

So, I decided to be a good samaritan and actually drop off my unwanted furniture, instead of leaving it for the WM drivers to pick up. What a royal waste of my good-​doing efforts! Not only did it take forever to get to the window to check in, but also, once we finally speak to a person, and are in front of many a garbage truck with no way out… I find out it’s $ 40! That’s right, $ 40 to drop off your unwanted junk. I assumed they would be pleased with the fact that I was helping them out by delivering the goods. Nope, they decided to slap me with a ridiculous charge. So, thanks WM! You just created a criminal, because next time I’ll be illegally dumping my crap instead of paying to hand deliver it to a stinky-​creepy-​landfill.

Yeah trash people, I bet this is the first review on garbage. Give them 5 stars because I drove thru here the other day and it did not stink. Funny I could see the new Columbus grove homes thru the WM facility. Great view.