CarMax

Nice people working here but thats about it. The environment is pretty unkept, cars are dirty, some in not so great shape, and their clientele isn’t much better. On top of being pretty uncomfortable just being there, they offered me a pretty low ball offer for my trade. Sorry Carmax, you have some good prices but everything else falls apart. Also, I almost walked out of the door when I saw this, they put front license plates on every single vehicle, EVEN IF THERE WAS NO PLATE BEFORE. BMW Mercedes you name it, they just drill holes right into the front bumper of every car they get, some luxury cars they were asking $ 50k+ for had two screws a plate frame and a Carmax piece of paper (so no actual plate holder –just their Carmax frame). Inside all of their cars also smelled like a cheap perfume, some people might like new car smell? Last but not least, repairs on some of their vehicles was done very poorly, they had touched up scratches of a few cars I looked at and the touch up paint didn’t even match the car they used it on! Stay away!

Came to Carmax for a brief appraised for my car. Immediately as I arrived I was greeted and attended by a man named Pete. He immediately was EXTREMELY RUDE and attempted to overrule my voice as I was trying to speak to his manager, which made me absolutely LIVID. I desperately needed this appraised and was originally eager to give this Carmax location my business. But after this one mans absolute rude «customer service» i will advice to everyone I encounter in the future not bring their service here.
And if it wasn’t for the managers patience to listen to what I needed I would have immediately left. But for all you out there that are looking to purchase a car or get a estimate on your car… NEVER WORK WITH PETE!

We had a good experience here. Joe, our sales person, made the process simple and pain free. We only test drive one car and bought. Our only issue was it took 2 hours to close…

Came here with a friend to get car appraised, the salesman Shawn Schull was VERY knowledgeable, friendly and made me want to bring my car up here to get a new one. He was not the type to hound you or force you into buying something which I loved the most! Hopefully his sales manager or corporate see this because if there were more professionals like Shawn more things would get sold. Thanks again Shawn for a great experience!

Debbi Smith is down to earth and a great person to work with. I will be sending people I know to her.

Absolutely the worse car max location I’ve ever attempted to do business with. We have 2 cars purchased from car max and we were looking to add a third. My mother was told she could never purchase the car she looked at because I had ran a credit app on the car. This is totally unexceptionable and was a complete waste of time. We went to another car max dealership and they were able to complete the transaction with no problems. I love car max as a company but this location is in desperate need of new leadership before they tarnish the car max name.

Been to this dealership a few times just looking around, I finally brought my 2013 Audi S4 there for an appraisal since I was looking for something different. They told me it had been in accident and had prior paintwork, and then offered me $ 30k keep in mind it only had a little over 15k miles. Problem is, I’m the original owner since day 1, 12 miles. This car has never been in an accident or even parked outside? They had my same car on the lot with 33k miles for $ 42 998, but offer me $ 30k thats over a $ 10k mark up. Save your time and shop elsewhere.

I couldn’t of had a better car buying experience, as I did at the CarMax Irving location! I was greeted by the ever so enthusiastic (but not overbearing) salesman, Jake Murray, and was on my way to getting the car I had been longing for for years. He was knowledgable, patient, and had a great attitude… he loves his job, and it shows. I looked at several cars, but I wasn’t going to purchase from CarMax in the beginning, due to their so-​called «bad rap»…I just knew they had different cars to look at. Jake explained that the whole process would takeabout 30 – 45 minutes, hassle free, and in house financing, which made it a breeze! All of my questions and concerns were satisfied, and Jake showed me all the options I had available. The car was beautiful, and I was sold! I drove home with the biggest smile on my face, and knowing I didn’t get the wool pulled over my eyes, or get a lemon! The payment options couldn’t be easier either. This was the best car buying experience I’ve ever had, and will definitely buy from Jake & CarMax Irving in the future. No pressure, no hassle, all smiles!

This Car Max totally low balled us on a buy offer for our vehicle — their offer was way out of line w/​the valuations indicated by both Edmunds and Kelly Blue Book, and 2.5x less than a dealer gave us for it 3 days later.

I’m very happy with the service at Carmax. Sarge was very helpful in assisting me with the processing of the purchase of my vehicle. The service was great and no hassle also I wasn’t there all day, the experience was very comfortable, I definitely would purchase another vehicle at Carmax. Very professional customer service.

I bought a MKZ from this location in August. I was promised several different things at the point of sale, and yet those things didn’t take place. I was told certain things would be fixed and yet the service advisor told me,
«We are only required to fix certain things to a point, EVEN IF IT WASN’T FULLY REPAIRED»
They are not customer service directed, I even emailed the service manager and never received a response. All of this could have been a simple fix, but it was ignored and delayed until after the 30 day warranty period was over.
I learned a lesson, the big box store (Carmax) is worried about the bottom line, and not what the Sales Manager says needs to be repaired or how it needs to be taken care of. My experience was terrible.

go see jason smith, dude is very knowledgeable and very helpful in the car industry. he is a must, i swear !!! there is no one like him, this dude is loaded with information and has a lot of experience with cars. i’m sooooo telling you, call jason smith (no one else) he is the real deal !!!
pssssss…i never got my car but he was still helpful and not judgmental (not so good credit here lol) but in a few months, guess who i’m going to??? you got it… mr jason smith !!!

Buying a used car has its risks, if you buy from here you need to know that or you won’t leave this place happy. I bought a 2012 Honda civic. It had a few deep scratches but the car drove beautifully, nothing wrong besides that. The 30 day warranty really helps because if you do notice something, they will fix it for free! Love it!
The experience here was good, buying my first car was made easy here! But just a note, if you’re having work done to the car, make sure you clear your day and make an appointment, lots of cars come by here!

I have purchased 3 cars from this store. My latest was a 2007 Corvette. Recently we noticed there was wear on the inside left tire. (when I park I straighten my wheel except this time I didn’t). When we called the Irving store, it was going to take a week to get it in, so we chose to use our mechanic for our other 4 vehicles.
Turns out the ball joints were out. My husband called CNA (the warranty company). As my husband was telling him what was wrong, the guy asked if we have been doing maintenance to the vehicle. (no maintenance besides oil changes are warranted at this time). Then he asked if we have rotated the tires on our corvette. Obviously, the people who work for them do not know that 1. These tires are directional tires. 2. And the back tires are much larger than the front. So my husband asked to speak with someone who knew about cars. They said they would send an inspector out to look at the car. My husband stated he wanted to be there when the inspector was coming and to please let us know. They showed up at the mechanic unannounced and did not notify us they were going.
They denied the replacement of this tire. I began my social media rants and had Matt from Virginia get in touch with me from cooperate. Our calls went on all day. Then at 1:30 he informed me Bernard the service Mgr would be calling me by the end of the day. At 6pm CST I tweeted again. And the response was, Bernard had been trying to reach me but my phone didn’t accept long distance calls. Matt from Virginia had no problem calling me, my dad in Chicago had no problem, my mom in NC had no problem… But Bernard who is 30 away had a problem.
Monday, I received another call from Matt in Virginia who connected me with Bernard in Irving, TX. And the final say from Bernard was they would not cover the ONE worn tire, that was damaged by a warranty part.
So… A $ 363 tire was ok with Carmax to lose a loyal customer.
I have a choice of where to buy my next car. And so do you. BEWARE of Carmax and their warranty. We have read alot of negative posts regarding their MaxCare!

I think the CarMax experience is excellent. The Plano and Irving locations operated flawlessly for me. Professional staff. I already knew the financing rates (You don’t have to finance through CarMax). If you have good credit good rates will be your reward. My trade-​in value was very reasonable considering the age.
Before you buy, go to Consumer Reports. Do your homework upfront. Don’t buy a vehicle from snow states. Buy a car with one owner. Consumer Reports used car section doesn’t lie.
I prefer appointments when getting my vehicle serviced. I scheduled appointments with my former service advisor at David McDavid Acura. You don’t buy a warranty.
Everything is on the computer screen for you to review with your sales rep. My financee’ purchased her 2013 Toyota at the Grapevine location and didn’t have a negative experience. At Plano, ask for Tony. At the Irving location, ask for Jake Murray. Jake (Irving) sold my car (I didn’t want to wait for a transfer). He was a personable, pleasant, professional guy.
Thanks CarMax. The way car buying should be.

Terrible experience. I will never go back to another CarMax to purchase or look for a car. The prices for a USED car or truck are ridiculously high. It is a used car, people, with high mileage, not a brand-​spanking new vehicle! The in-​house financing sucks and you do not find out about the sneaky interest rates until you have spent 3 hours at the dealership. Nothing against our sales rep, Mo. He was very patient and understanding with us but there is just something dirty about the whole CarMax deal. Stay away.

Buyer beware. And not just of the car being delivered with retreads. These guys will joyfully cram a warranty down your throat.
Here’s what you need to know: It’s a third-​party warranty via CNA National. The warranty is NOT through CarMax. CarMax service will repeat that over and over when the warranty doesn’t cover what you thought it would. Be sure to read the overlong legalese.
Also: you must have an appointment to have your car serviced. Yes. An appointment.
The service department is not open weekends nor is it open evenings. Hours are 7:30AM-6PM Monday-​Friday with about two hours of dead air in between for lunchtime.
«Oh, your car broke down? Yeah. Make an appointment. Yeah, sorry we’re pretty booked up. Ohhhh! Sorry, the warranty isn’t with *us.* Call this other number…»
Just for them to look at your warrantied-​not-​by-​them-​by-​them car to determine if it’s covered by the warranty or not will cost you $ 52.50. Then you’ll need to make another appointment to get your car fixed. No matter what, covered or not, it’ll cost you $ 250 minimum. $ 300 if you take it elsewhere.
You need a car rental? LOL. Bring several books.

Mark Crenshaw is a super star!
After trying, and trying and trying to get financed I called Car Max to try ONE LAST time to get approved. Mark answered the phone and was very polite and professional. Turned out, I got financed! I recommend Car Max and specifically Mark Crenshaw at the Irving location if you have issues getting financed and need a reliable car!

Ask for Debbie, right out of the gate. She is a very nice person and knows what’s happening. I went in with literally no idea what I wanted, and she was incredibly calm and patient with me. I never felt like she was pressuring me to do anything at all, which you don’t always get with car salespeople.
The selection was somewhat slim today, but perhaps that’s because they are just selling so many cars like champions, they can’t keep stock. Also, they gave me a pretty decent offer on my trade in.
I didn’t walk away with a car today, and I didn’t sell in my SUV, but I felt listened to and felt like I wasn’t pressured to do anything I didn’t feel comfortable with. I took Debbie’s card and will holler at her if I decide to actually get a new vehicle. Thanks for a great Saturday morning!

I have A LOT to say about this place! Someone’s first car is so important. so of course naturally you want the best, regardless if its 2^nd hand or not.
So i’m browsing the inter web to see what i can find for my first new car. Kia Optima. no, Kia Forte. ehh. I have ALWAYS (since i was like in the 8^th grade) wanted to have a Nissan Altima. The Nissan Altima along with the cool little steering wheel buttons and a sun-​roof! So im looking around and I find the PERFECT car! Its a Nissan Altima with cloth seats (leather seats aint a joke in Texas, as sexy as they do look) a sunroof and the buttons. So i was in love.
The car was in Ft. Worth, so they got a little transfer done and Viola, the car was there in less the 48 hours! So i got started off with a salesman and me being indian and having to go by certain dates to buy the car I had to wait like a week to actually make the car mine. It seemed to have been SUCH a hassle for them to do so… like I knew i wanted the car… but anywho…
When i went to go look at the car for the first time, another salesman had to help me because my first salesman wasn’t there. So he helps me. I test drove the car. loved it.
The big day arrives. My father and I have to be at work at 1 so we both make sure we get there right when the doors open. so we were there at 10 am and were ready to get started. we had some trouble with the air-​check voucher. they took forever!
But long long story short… right as i left there was a chip in the windshield. i called him literally 2 seconds after. and they didn’t do crap about it (of course). My dad opened the car and there was a dirty air filter, and corrosion on the battery (which they didn’t do a good job cleaning because he told them prior to us buying the car). the brakes were already squeaking. there was something in the trunk hanging down, there was a paint chip on the hood of the car and to top it off they put a WORN out tire on the car.
Now the one star is cause there isn’t a shit button. and because they actually agreed to changing the tire. (they did fix all the problems except the windshield. but I haven’t even had the car for a month and i’ve been to service 3 times).
But other than that. loved the car. Wouldn’t ever go back to Carmax. As said previously «carBADmax»
THey don’t know what quality is but they flaunt it all over they’re website. and everything. and the people that do the 125 point inspection are stupid. CLEARLY.