Lowe’s

Usually I find service at Lowes to be better than its primary competitor, but not so here. Stopped in to get a toilet and some other stuff.
Went to the toilets, picked one out and couldn’t find anyone to help us. We saw the guy who was in the department and he seemed to be busy with another customer. So we went to go get our other items: a hose, a level, some wood.. . we were gone for a while.
Came back to toilets, still couldn’t get any help, so we went to customer service, and they paged the guy to toilets. We went back and waited and waited. Finally we just found a dolly and loaded it up ourselves. As we were leaving the department, we saw the guy who works there, still chatting with the same «customer». Though this time we heard some of the conversation, and he definitely wasn’t buying anything – it was just a friend hanging out.

There so much … that’s a good thing.
There so much… that’s a bad thing.
The customer service is just ‘ok’ when you can find someone to help you.
I’ve never been able to figure out their store layout. It very confusing.
I walk around looking up at the row tags.
Again, they have all your home improvement needs. Do your homework because you might be on your own upon arrival. Good luck.

If these peanut heads would at least ask how you are as they pass you, maybe I’d continue to go there? If someone would train them to pick up on the fact that you are OBVIOUSLY looking desperately for something and can’t find it, maybe I’d keep coming here. I SHOULDN’T have to ask for help. If you want to increase sales-​GET OUT THERE AND GIVE BASIC CUSTOMER SERVICE! ! ! And remember, Home Depot is just across the way from you. Their customer service is much better but…

This particular location has the worst customer service. If you need to ask questions about an item (say a lawn mower), you are told they don’t have time for you. If you need to find a part, they give you a card and tell you to call that number for help. I’ve been to some Dallas locations where their customer service is great. But Irving doesn’t seem to care about customers at all. It’s a shame I have to drive to Dallas to make sure I get the help I need with certain home improvement items.

I mainly go to this Lowe’s because it’s super close to my house and I know the store layout pretty well at this point. It’s fine if you know exactly what you’re looking for, but if you need any advice, good luck finding someone available who also knows what they’re talking about. It also doesn’t seem to have as good of selection as some other locations I’ve been to over the years. I’ve had good luck with most of our purchases here, but it’s because we know what we’re doing most of the time. Sometimes you can catch a really awesome deal on close-​out items such as appliances or light fixtures, but sometimes you get home with the box, only to discover half of the item is missing. I have also ordered items online with store in-​store pick-​up, because the items were in stock, only to arrive at their scheduled pick-​up time to a partial order (and *after* they emailed saying the order had been filled as requested and was complete). «Well, I guess we sold out before we could fill your order… We should have more by next week, so we can let you know when they’re here?» Um, no. Give me a refund. I’m going to Home Depot…

This Lowes location is turning into an old Home Depot. I’m speaking only of the customer service qualities. The staff here was unfriendly and unwilling to help us find the items we were looking for. They instead referred us to Walmart.
I come here to get home goods and items for garden but don’t want to be told to go to Walmart for items I should be able to get at Lowes.

Good luck trying to find someone after 6. Can’t find anyone to help. I see workers walking around.

The staff is nice enough, I wouldn’t call them knowledgeable, if you know what you’re looking for, you probably know more than the staff does about particular products. We came to get toilet seats for our new place & change the locks, both were disappointing. Their selection in seats were plentiful but the ones that we wanted were out of stock so we ended up going with a slightly more expensive brand, annoying but fine… The locks on the other hand were pretty sparse in choices, we had only a couple to pick from that matched our current lock & handle. I noticed the one that I was holding was pretty dirty in the packaging, meaning it had probably been opened & used, creepy, when it comes to entry door entrance. I mean, someone might be walking around with your house key! So we grabbed the other package and upon further inspection found that that one TOO had been opened and used because the screws were out of the ripped plastic baggie… I prefer Lowes because of certain financial reasons but this store makes me reconsider going to Home Depot instead.

Titus turned a very negative experience into a positive one. Ashley needs better customer service skills but other employees were very helpful.

I LOVE this particular location! They have what I want at a good price and the staff is great! The ONLY time I’ve had a bad experience was when I was asking about the location of materials for a project in their project mailer. The gentleman told me that writers were stupid and they didn’t carry half the stuff the projects call for… sadly upon asking someone ELSE… they took me to the computer, looked up the materials and informed that some items were either a special order or at another store, they then checked the inventory and told me which stores had them. THAT’s why I love Lowe’s. Everyone has a bad employee from time to time but this locations knows how to make up for. Even when I check out… 90% of the cashiers are pleasant and ask me if I have my Lowe’s card while their scanning my items. Store is always clean and well stocked.

This lowes really has great customer service. The people here are really helpful, lines are never to long. When an employee walks by you they always ask how is everything and if your finding everything ok. Makes a big difference cause I’ll just walk in and out. I don’t have run around and look for what I need, they just tell me!

I went back and forth on whether to give two or three stars. I believe Home Depot is better in terms of costumer service and in terms of the products they carry.
The customer service at this Lowe’s is pretty crappy. They appear to be understaffed, which contributes to the customers’ experience being less than satisfactory.
The customer service department is where you rent tools, return products, make payments or go for general information. They only have one person working in customer service on Saturday mornings. This person answers all calls and handles all tasks listed above. With Saturday mornings likely being the busiest times for a hardware store, the customer service line is out the door, the phone is ringing off the hook and the worker is flustered and overwhelmed.
What I did appreciate about my recent visit to Lowe’s is the price of their carpet shampooer rental and the fact that it is hassle free. It’s only 24.99 for 24 hours. No deposit or hold on your credit card. Home depot requires a deposit (which is fine with me, but it’s nice to not have one, too)
Also, I prefer the brand of carpet shampooer that they carry. It’s a Bissell and works very well. The shampooer carried by home depot for rental doesn’t quite get the job done like the Bissell.
I’d go back for carpet shampooer rental but will still choose Home Depot for all of my other needs. Also, their shelves appear to need restocking

Cheap boxes. Helpful staff.

A little confusing to walk around and find stuff, but these places always are. I managed to find what I needed, eventually.
Actually I had to ask a few times where stuff was and they were able to help me. I’m confused by the organization of some stuff. For example: I needed a light-​switch thing that makes a light-​bulb-​socket into a plug. And you’d think this would be by lighting: Nope. Switches? Nope. It was hidden over by outdoor lighting/​doors, etc. Kind of odd. Also, usually all caulking/​spackling materials are kept together, but I found the temporary caulking (removable weatherstripping) over by another area with that sticky-​foam roll stuff.
I also wanted to copy some keys, but the guy at his station was having trouble with the machine. BUT — on the way out I found a machine that makes them automatically! Cool! I got two keys done no problem.
I also forgot to apply a coupon at the counter, but took my receipt to customer service and they fixed it really fast. Awesome.
So overall I like the store — I usually go to Home Depot as their layouts are similar nation-​wide. (I just moved here from Boston!)

Lowes — Summer 2012
So, I just bought a new condo and decided to renovate the entire place, and I do mean the ENTIRE place. Ceilings, walls, paint, floors, kitchen cabinets, appliances, bathroom tiles, door knobs… uh yeah, I think that sums up my project.
Well, I started off by going to Home Depot right down the street for a quote on kitchen cabinets and countertops. I couldn’t get anyone to help me what-​so-​ever. After walking up to a manager, all I got was,
HD: «Sorry, the contractor desk closed about 5 minutes ago.»
Me: «What? I’ve been standing there for 20 minutes?» (right before walking out, refraining from shooting double birds)
Needless to say, I did not go back.
My first, second and every other trip to Lowes has been extremely helpful. All of the employees are extremely knowledgeable and have no problem going out of their way to help me find what it is I’m looking for. I feel almost on a facebook friend level with the team at this location due to the fact they all know my name, my project and will stop by to say hi to me every chance they get.
My special shout outs:
Renard — worked so hard on my kitchen project. Bent over backwards to make sure everything was right and the way I wanted all while staying within my budget! Renard has the amazing ability to remain super patient with me and my fickle decisions.
Cindy — helped answer my questions on the days I randomly popped in to check up on things.
Irene — helped me pick out my appliances. She’s very knowledgeable and also very patient even on busy holiday weekends when I spent 2 hours picking a fridge… Yeah that happened.
Matt — Pretty much helped me with all of my other pain in the a$$ questions in almost every department, and did so with a sense of humor and tolerance for my novice level remodeling experience.
I’m sure I will add more to this list as my project continues… but either way, a great place for all you DIY-​ers and all you trying to DIY-​ers alike.