Riya Travel & Tours

Horrible customer service,
They disconnect the call in the middle of conversation,
they dont call back.
Got stuck with riya travels as a friend did the booking,
regretted having to deal with these people.
Never using them again, and will actively recommend other people not to use them.

These are 2 situations that I was disappointed with Riya travels. Especially because of lack of communication between team members.
1) My spouse ticket was not properly handled for the change of date. I ended up paying 2800 dollars more for just one way to book business class. We didn’t even used this business class because my spouse sat along with me by sharing my daughters seat.
2) I ended up paying 30 $ more for my ticket. Ideally I called riya member to book at the rate 1240 But these guys booked at 1307. I have called riya guys to book when the price is 1275.
We will reach out to travel agents just to save 20 – 30 dollars, But Riya travels screwed my travel. I call this as cheating because ultimately I lost my money, Not the company, In fact your company got extra money for booking business class/​change date etc.
I can’t even mention about the other situations like difficulty in reaching riya guys, communicating with me about any issues while reserving the ticket etc.

Worst service. I have called in the morning for tickets for a peticular sector. Agent told me he will get back to me in 15 min with prices but never called me back. This happened to me twice in last 1 month. Finally I called makemytrip for the bookings. It is disappointing to see unprofessional behavior by local business. Sorry Riya travel you have lost a customer forever!