Healthpointe

Dr. Patchett is the worst Doctor I have ever seen! I got injured at work and he just doesn’t care about my needs. Insurance allows 24 therapy sessions and he only gave me 9!!! I keep asking for more and he keeps saying no and doesn’t have a reason why. Other problems arised and now I have to live with them for the rest of my life because this careless Doctor!!! And the best part is, I called my insurance and they said they will approve more therapy but the doctor has to ask for it!!! He has actually never touched my ankle, he thinks by looking at it and making me walk 2 steps is enough to diagnose me. I only came here because this is where I got sent but never again.
After I posted this I was contacted by the office manager and all my issues were fixed, so for that I now give them 3 stars. Thank you Mr. Bautista, you were very kind. I will continue my business with you :)

I was recommended to come to this clinic by a friend!! I will definitely be coming back! didn’t wait lon at all! I was seen right away Staff was helpful and supportive!

I have to say Ernest Medina made it all better with his great customer service. He truly wanted me to be happy and I will go back to this facility. He took my suggestions and refunded my money for the difference and since I have 3 kids in sports, I’ll be able to receive the discount always :). This made my day! Thank you very much! It’s always great to see the staff there :).

I have been coming to health pointe in the past 3 months for a foot injury. I am very pleased with the staff and Dr. They were very friendly and made me feel comfortable. I highly recommend this clinic!

Dr Patchett is great and it is because of him I came here. Great doctor, no issues with him. That said– unfortunately for me, he works here. This place is horrible and if you have other options, go somewhere else. The wait times are unbearable. The staff at the front desk is «friendly» enough but they are completely indifferent to the patient. I can deal (no choice in the matter) with the hour /​hour and a half wait time to see the Dr, what i cant deal with is the fact that they make you wait AFTER you’ve seen the Dr. I have never ever in all the times Ive gone to see other Doctors at other locations (whether they be a general Dr or a specialist) been made to wait AFTER Ive seen the Dr simply to schedule a follow up. My experiences every other time everywhere else goes as follows: you see the Dr, you step out, go straight to counter, they ask you when the Dr wants to see you (unless they already know), they do their thing in the computer and ask if a certain date is ok, yes/​no, you get an appt card and you walk out. Done. NOT at Healthpointe-​Irwindale. Here, dont even go to the counter because youre told to have a seat, they’ll call you up when they’re ready. Not because theyre busy, just because thats what they do –standard procedure. This didnt happen just one random time because they were busy, this has happened every single time Ive been there. And im not talking about waiting for a minute or two, but from a half hour to once for an hour!!! Once on a late appointment, by the time i walked out from seeing the Dr, i was literally the only one, in the waiting area, the only one, and I still waited for almost a half hour. When i went to the counter to complain, they simply gave me an indifferent apology and said «maybe we were just waiting on your chart, not sure». Really? Theres NOONE else here! So then whats their excuse every other time I’ve been here? This last visit, I simply walked out at the half hour mark. I wasnt about to waste one more minute waiting on them. Did they call me to reschedule later that day or the next? Nope. They could care less.
As if their wait times werent enough, this place is always, always busy. Between every day pre-​employment and school sports physical walk-​ins, there’s always someone standing in the back because theres not enough seating. Do yourself a favor and go somewhere else if you have a choice.

Place is great! The Doctor Yuan is friendly and helpful.
The place is also very clean and it doesn’t have the feel of your standard clinic.
I would definitely recommend this place to friends!

After being referred by my insurance to come here for Urgent Care, I walked in to get checked out for an ongoing illness. I gave the front desk lady my insurance card, she looked at me saying that my insurance wasn’t accepted. For heaven’s sakes, I have a PPO. How is it not accepted, especially since THE INSURANCE COMPANY referred me there?!? In any case, wouldn’t you offer a person treatment regardless of whether insurance was accepted or not? There are other options out there: out-​of-​network, cash pay! What gives?

I went here last week to get a TB test for my job and I am certainly glad that I found Healthpointe! The TB test cost $ 25 without insurance, which is half of what the CVS Minute Clinic charges. I waited no longer than 3 minutes to be seen… hallelujah! There are plenty of chairs in the waiting area as well as a big screen TV. Everyone working there was friendly and professional. I returned 2 days later to get my test reading/​results and was attended to immediately.

I have been seen here 2 times so far. I plan on continuing my treatment with 1 – 2 appointments a week. I only see the chiropractic department, but have had nothing but a good experience. The reception ladies and gents have done nothing but be helpful and polite. I only visit in the evenings, approx 5pm, and leave about 6:20pm. The office is generally empty except the last few doctors and assistants when I leave. The reason for only 4 stars, there was confusion before I was able to become a patient about my insurance. I have an additional insurance I pay for that is separate from my health insurance and is for Chiropractic care ONLY. This was difficult for them to process and many phone calls later I was able to get it sorted out. I can only assume this isn’t a normal insurance they see and that is what caused the confusion.
I like this office, the docs and the rest of the staff. I am happy to be receiving care from this facility

I arrived here referred from my chiropractor after being in a car accident. I arrived for an 8am appointment at 7:45 and didn’t see the doctor until 8:52 (I literally almost fell asleep in the room they put me in).
When the doctor did see me, he was with me for a maximum of 8 minutes in which he had me look left, look right, walk to the door, and touch my toes. Then the doctor proceeded to tell me that he didn’t have my MRI nor my x-​rays and left swiftly telling me to «wait here.» A few minutes later, a medical tech came in to take x-​rays. I told him that I had already taken x-​rays, which I told the doctor, and the health tech said «well we can wait for that to process or just take another set.»
Knowing that this was going to be an added expense on my lien and that my chiropractor had sent them my records (I had also had terrible and multiple calls from people who work at this location who constantly requested information from me regarding the accident when I knew the information had already been sent to them by my attorney and the chiropractor, as both my attorney and chiropractor had confirmed this multiple times, and directed them to my attorney). After over an hour and the doctor being unable to continue his evaluation without the information his offices seemed to have lost, I told the nurse I had to go to work. The nurse said that I had to wait and that usually first appointments took from one to one and a half hours. First of all, I hadn’t been notified of that; and secondly, if it was an hour to an hour and a half being seen by a doctor, I would understand, but certainly not an hour plus of literally just waiting. That’s unacceptable.
I left and the nurse gave me her card to call her to schedule an appointment even though I twice asked her to call me since I was worried I would forget (and I felt the onus should be on them to reschedule). A month later, I get an automated message from Healthpointe saying that I have an 8 a.m. appointment the following day. I contacted my attorney’s office who said they hadn’t scheduled an appointment. So I called and the nurse who had given me her card, Maira, picked up the phone. She claimed that she had scheduled the 8 a.m. with me and wrote it on the card before I left and claimed that I had said if I couldn’t make it, I would reschedule the appointment. I told her that was untrue and I had the card with me which was blank. After arguing with me for a minute about that, she finally said that I could cancel and reschedule later to get me off the line. I wasn’t sure why she didn’t want to reschedule at the time, but I was just happy to get off the phone. Dealing with Healthpointe has been a headache in and of itself. They are unprofessional, rude, and actually did lie to me and even to my chiropractor when they billed them for x-​rays that I did not take.
I can’t even tell you about the quality of their work because I didn’t even get to receive their services and was so traumatized and done with the way they treated me, that I asked my attorney to please send me to any other location to get evaluated. My advice: never go here.

Where, oh where can I find a good clinic?! Most employees here are rude! I’m just getting pre-​employment services done and I hope to never return. Do your research and ask people you trust for referrals because I’ve been to 3 clinics from Pomona to the 605 and I never found a place I was satisfied with.

Staff was friendly, Dr was nice, and saw me quickly.

Happy with all my physical therapy visits so far. Feeling better, friendly doctors make me feel happy to come back. Its been two visits so far, no complaints

I went to this place from a recommendation of a friend. The service was courteous and the doctors were really nice to work with. I did not have any problems with the insurance or anything as they took care of everything for me. I would definitely use them again.

Avoid this place at all costs