Abra Auto Body

First phone call seemed reasonable I explained what happened and I stated that I wanted to have the car repaired outside of an insurance claim. After the car was dropped off I again said I wasn’t going to make an insurance claim. 2 days later I called and asked where the quote was and I was told they were waiting on an Insurance claim number? I again explained I was not intending on making an insurance claim and they then told me they could not do an estimate because the repairs required a third party. When I pushed them on why it took them 2 days to tell me this they hung up on me. I’m pretty sure that there is some palm greasing with the leadership of Allstate to ensure they remain an Allstate Pro Shop. There is no way a company could exist with this kind of customer service without some sort of back room sleazy deals.

Called earlier and talked to Gary (who sounds like a druggie – more than a few lost brain cells), who was less than eager to be helpful on the phone. He was snotty and rude and made it very difficult to make an appointment for an estimate… so I decided to buy the parts from our dealership and have them install what’s needed. I’d rather pay more money than deal with rude people!