Big 5 Sporting Goods

I wold give no stars if I could. I have been a customer of BIG 5 sense I was 12 when My dad took me in the Coeur d’Alene store and purchased 3 sets of roller blades. I am no longer a customer of theirs as of today, 13 years later.
It is the Christmas season and in a small town these companies have to ability monopolies the markets.
I shopped around all day trying to find the best deal on a set of 20 pound Dumbbells.
Sears had them at 19. Which is very reasonable as normal sets should cost about a buck a pound.
Every other company in the area will price match but BIG 5, unfortunately only BIG 5 carries the same brand name.
Well thanks for being greedy BIG 5, have fun being Scrooge for Christmas.

It’s a small store but the staff is always helpful and you can find really great prices, there are Nike running shoes that are $ 20+ cheaper here than at other stores.

Tobias has been awesome to work with. I have no idea why some people get so mean about this place. It’s a bit crazy low in there with prices which isn’t bad thing. I had this tent I bought while back God knows when in my garage still in box I decided to open up and set up in my living room yo practice setting up. It was the most irritatingly frustrating thing ever I had to do as a mom of a boy. During I poked a finger and it was a war between me and the tent. Tobias em exchanged it for me no questions asked and got a pre set up Colman 6– person tent for less than $ 150. It was perfect. So to help big 5 bring up some stars it’s 5 from me.

I would give this place a negative 10 rating– worst customer service EVER! The woman there is the rudest sales associate I’ve ever come across! Not sure who she thinks she is! Upon asking her for help with finding a different shoe size, she rudely replied, «Sena is there, go find her!» I said to her, «Well, she is not there.» And then she just completely ignored me! I wish I had been nasty to her, but well, just kept quiet, & decided not to buy my shoes at this particular Big 5 location.

Went into the store at 1:00 pm to look at some heart monitors. Walked in and stopped at the gun department. Four employees looked like they were coming out of a meeting. Nobody asked if they could help me. Walked towards the back of the store looking for the heart monitors. Nobody around to assist me. Went towards the front of the store and saw the heart monitors in the case by the cashier. Three or four employees were within 7 ft of me and didn’t appear to be busy. Nobody asked if I needed any assistance. After a few minutes I walked out. Something is seriously wrong with the customer service at this store. It’s horrible.

Possibly the worst customer service I have ever experienced at a sporting goods store. «Mark» is a snot-​nosed, lazy-​ass loser of a kid who doesn’t know the first thing about working in a retail environment, in fact, seems deficient in basic social skills. Not sure how he got thru the interview process to be hired… The other 2 employees weren’t stand-​outs either, so maybe there’s no one to «lead by example». In that case, I guess the blame for this shoddy enterprise can be placed on the store manager, who I believe is named Shaun. My suggestion: shop for sporting goods across the highway at Sports Authority — excellent, friendly service every time.

Really one of the last full service sporting goods stores left in Seattle. I have to admit, you can really get some great values.

Big 5 takes more than your money– they take your identity!
Recently, my wife purchased a $ 17 dollar jacket for our son from our local Big 5. It turned out to be too big and they didn’t have a smaller size, so she asked for a refund. She had paid in CASH and had a receipt for the item from the day before.
The cashier asked to see her license for the refund. When she objected («hey I have a receipt, it’s been one day, you don’t have the size I need») the manager came over and said «we will not refund your money with seeing your license».
Okay, so she SHOWS them her license, but even that was not enough, THEY RECORDED ALL OF HER PERSONAL INFORMATION into their store data base. She objected and other people in the line commented this seemed wrong.
But it gets better. I emailed Big 5 Corporate and asked they remove her name and personal information from their data base. They informed me that the store should NOT have required this information but that they had no way to remove it. Paul Pillsbury, Director of Loss Prevention, then called me back to tell me that in addition to not deleting the information, IT WILL STAY IN THEIR DATA BASE FOREVER.
If, after reading this, you still want to shop at Big 5 remember those supposed bargains come with a price, in this case, your PERSONAL IDENTITY. The simple fact is that identity theft is rampant and the more places that have your information, the more exposed that you are. Yes, there are times to part with it, but this is just ridiculous. At the very least, use a credit card but honestly do you want to shop at a company that treats customers like this?
There are other better options close by
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