Firestone Complete Auto Care

Recently, I had called to order tires for my car. Mason was the service advisor that assisted me. He was friendly, helpful, and put me at ease ‘right off the bat’, and after checking on my tires, he said he didn’t have those tires in my size but that he would order them. Mason scheduled me and even called me several days before my scheduled appointment to advise that my tires had indeed arrived at their store and were ready for me — not to many businesses do that. I can stop right here and commend Mason for just that much good service. Keep up doing the great job, Mason. (My service appointment was on a day that Mason wasn’t working, but Chris, the manager, was there to take care of me. Chris was more than awesome, he was friendly, helpful, and really cared about doing a great job with customers as well as caring about his own employees. Very impressive. He took great care of everything for me, I couldn’t have asked for better service). No issues with the car and new tires, I understand Ethan, the technician, did my work, so I want to give him a thank you too. Chris, hopefully you catch this review and pass on my words to Ethan and Mason. Thanks to all of you.

Came in cause the sidewall on my 70k mile warranty affinity touring tire bulged. The store manager Mason would not give me a replacement and the prorated cost was virtually the same cost of a new tire with every additional fee he tacked on. How come I have to pay for the recycling fee for a tire the store agrees was due to manufacturer defect? Pay $ 17.99 to balance the new tire? Or pay for a new stem/​labor?
I also paid $ 200 for lifetime alignments and the last time I was in, Devin said the tech who inspected my tires and replaced my brakes said an alignment wasn’t necessary. Failed to note my account. Waist of money and also voids my tire warranty.
GO TO LES SCHWAB… worth the drive and I’ve always been treated right there… even if the tires on my car were not from there or were OEM. Once you are a customer there they take care of you and obviously appreciate your business.
DO NOT GO TO THIS FIRESTONE!!!

Service is good and staff is courteous. But they tend to be a little on the pricier side for services beyond the standard oil change. Giving them one less star than I would have (3 instead of 4-​stars) because even with an appointment they almost always tell you to leave the car there for the entire day… and that’s just for an oil change.

Thank you so much Issaquah Firestone for helping me out with my tire pressure and getting me back on the road safely.

On Saturday around 10AM, Called in to see if I needed an appointment to fix a flat tire and have it placed on the car. They were booked for the day, and didn’t have any appointments till next week, but said if I dropped the car off and left it there for a few hours, they would fit us in.
Dropped the car off around 12 noon. It took all day to get the flat fixed and tire mounted. I called around 4: PM to check on the status, not ready and they said they would call be when it was ready for pick up.
6:15PM –Still haven’t heard from Firestone. Decided to return to firestone since they close at 7PM. got there about 6:40PM and the car was parked and ready for pick up. It cost over 37.00 to get the tire fixed and mounted. WOW… prices have gone up! Overall we were satisfied with the Service, but it would have been better if I would received a call from them. I wonder how long the car was parked and ready.

Beware of Firestone! I brought my vehicle in to exchange my timing belt and they called me back with a $ 2500 estimate which included replacing my thermostat, engine mounts ($ 1000), and axel rod… all of which needed to be replaced or else I will end up replacing my belt and tensioner again in the near future. Thankfully I brought my car to another shop who advised my engine mounts and thermostat looked fine! At the end of the day, they are just trying to sell you a service, whether you need it or not.

I had just completed a 2,000 mile road trip from Oklahoma and dropped in to have my oil checked. Courtney immediately greeted me quickly with a smile. I was in and out in 5 minutes. I will definitely be back thanks to Courtney. Thank you!!!

My husband arrived at 6:30pm in the evening with a slow tire leak. They fixed it and out by 7:15pm. Thanks guys!

We had a great experience. Drove in on a Saturday morning. Had a tire that was constantly running out of air.
The guy at the counter told us it be $ 35 and about 1−11÷2 hours. We went and had breakfast, then went to Starbucks for a bit and hey called to say car tire had a nail and it would be ready to be picked up in 15 minutes.
The service was excellent, staff was very curious and we were out of there with tire repaired in under 90 minutes.
No pressure to buy or repair stuff. All and all we will come back if any issues with car tires occurs.

Great service !
Most of them are very polite on phone and in person. I am saying most of them because one time a female from Firestone kept me on hold for half hour and then cut the call without informing me. I had called them to book an appointment. They are flexible as per your schedule and do accommodate any changes easily. We get these coupons from Firestone in mail which are very useful. They tell you what’s going on with your vehicle frankly and are don’t sugar coat it. I will surely recommend it to anyone for their cars !

Had an issue with my battery and needed some last minute help. Called Costco… they only sell batteries they don’t install. Called a few other places… too close to closing time. Called Mason and team at Firestone and not only did they fit me in last minute but they stayed to change my oil and turn off my maintenance light. I might suck at taking care of my car but holy cow it’s so much easier when you get service like this!!! Thanks Mason!!!

I did my car oil change there, I normally bring car to dealer, but thought Firestone should be cheaper. In the phone, I was told it is 19.99, but when I went there, they told me I need to pay more than 60 because my car requires more expensive oil… And I believed it… lol, and later the dealer told me normal oil change is enough.

Manager tried to sneak in all the warranties, extras, etc. When we realized this and brought it to their attention, they gave us attitude. We asked (on a 9 am appt) if it could be done earlier than noon, an associate who wasn’t even helping us said not today from across the room… very rude and sassy. When we spoke on the phone to make an appt they told me an hour at most.
Also the associate who does the billing had no problem screaming at an associate in front of everyone in the waiting room. Totally unprofessional. Terrible customer service and overpriced. Do NOT recommend. We will not be back.

Great overall experience. Needed four new tires and took advantage of Destination LE2 variants on sale. Service was professional, fast and friendly. While sitting in the clean waiting room, I had the opportunity to observe the crew in action. They were efficient, communicative, and spirited. I observed an interaction where they discussed saving a customer money while providing the same level of service for the lower priced option. Courtney took point and handled my transaction (tire choice, air filter, etc.) with cheerful alacrity.
I read through the lower star reviews. The one and two star reviews pretty much track the personalities and unreal expectations of those reviewers.

What’s the point of having «appts» when you don’t/can’t honor them. Brought my truck in for an oil change and tire inspection. Well they were super busy and could not get my truck done that same day so I scheduled an «appt» for 9 am 4 days later and here I am 2 ½ hours later still waiting for my truck, which when I left the lot w/​my wife at about 9:45, my truck was still in the parking lot. So much for a 9am «app
Edit: so they made up for it by giving me everything for free! So there’s that.

We blew a tire on the freeway and they gave us a tire gauge so we could repair it ourselves! They were helpful and asked if we needed anymore help. I would definitely go back!

This place is amazing. I went in today to get my tire fixed as it kept getting deflated. They were very friendly and were done exactly when they told me they would be. The tire change ended up being $ 21, and I was having issues with my bank and they comped my service! They are amazing and always so friendly and I would most definitely go back!

So I called to see if they had availability to do a patch for a tire on my car. The guy said Yes if I get it in here really fast. I thought great, okay, so I asked how long will it take? and he said «10 ½ hours»… I laughed and said good bye. Why did he tell me he had availability provided I hurry then tell me it will take 10 ½ hours!!! Why didn’t he just say, «Sorry, we don’t for today but tomorrow we will.» I’m pretty annoyed that he totally set me up to waste my time instead of just being up front about it… Going elsewhere!

My wife brought her car in to the Firestone in Issaquah around 3PM on a Saturday to check on a tire leak. The person behind the desk told her to bring it back Tuesday because they were busy and Monday (they were having a sale).
So she left Firestone and went to Costco and they fixed it in 10 minutes.
This was our first and last visit to Firestone.

This is the best auto and tire shop we have had the pleasure to work with. We purchased tires at the Redmond store and this one has stood behind the products the company sells 110%. They have been honest and kept their word each time we have used them on our vehicles. They make recommendations without pushing you to fix it now so they can make money. No high pressure and uncomfortable situations. As a female they have always treated me respectfully.