Highlands at Wynhaven

Update — after reading my review management reached out. We were offered two options, the first was that they would replace the carpet in the room with the worst dog odor and, if we wanted, have cleaners come in and clean for us for a week as a good will gesture. The second was that we could transfer to an updated unit that was $ 200/​month cheaper.
We viewed the updated unit and due to some issues it had we felt like it would be swapping out what’s annoying and not great in this unit with what’s annoying and not great in that unit for the advantage of nicer appliances and a cheaper rent and the disadvantage of having to move again 2 months after we just moved (think: change driver’s licenses and registration, mail forwarding, hiring movers again, uprooting our kid days before school started).
Since the updated unit wasn’t leaps and bounds better to make the hassle of a move worth it, I asked management if they would be willing to put the rent in our unupdated unit at the going rate of the updated unit they were willing to switch us over to, which seemed to make sense, but when you’re dealing with corporate policies and rents adjusted daily by some computer program it gets sticky. The manager said she didn’t have authorization to do that but that she would pass the request on and see. We haven’t heard anything more about it.
We ended up staying in the original unit and having the carpet replaced in the room with the worst dog odor. Having a cleaner come in wasn’t appealing to us, I’ve never used cleaning people so, while I appreciate the offer, having someone come in to clean things I have already cleaned doesn’t make sense. It helps, and we appreciate the effort, but it doesn’t change all the other stuff.
Also note, we have since had to buy battery backup because the computer in the office kept shutting down at night for some reason. It hasn’t happened since hooking it to the battery backup, and the lights do sometimes flicker so I suspect it’s an electrical thing.
So, to sum it up, management was nice, they made an effort but it didn’t really make much difference in the long run. I appreciate that my son’s room no longer smells of dog and the fact that they took the time to reach out, but we still won’t be staying past the end of our lease and I wouldn’t recommend the complex to a friend. The previous people, however, seemed to enjoy living here, after the carpet was replaced in my son’s room and I was moving everything back into the room I found a note written on the wall in the closet thanking them for 3 years. Apparently they thought that the closet would be cleaned or painted over and that someone would find the note.

My apartment was very quiet and everything is conveniently located, so that was nice. However, my car was broken into twice while I lived there and the staff is TERRIBLE! Very nice and helpful until you move in. Took two weeks to get me a new microwave after it broke. They use cheap products, like most apartments do, and love to charge you when you move out for normal wear and tear. This complex solidified my decision to never rent again!

An awesome apartment community! The property is kept up really nice, they have dog stations all around. I can walk everywhere restaurants, dog park movie theater. The office staff is awesome as well. They answer real quick and take care of everything. This is my second time leasing from this company (easex) would totally recommend to anyone.

Had a 3 bedroom, three floor town-​home for 5 months. Gutters leaked during rainstorms from day one, directly onto aluminum railing of balcony creating a Pin-​Ping-​Ping noise all night long. Another leak poured water down onto front door, drenching you while putting keys into lock. Reported to maintenance site and to staff, multiple times but nothing happened.
Worst issue was on move out. Cleaned the apartment thoroughly. Spent over three hours doing it (3 people). Toilets, sinks, tub, showers, kitchen, all spotless. Vacuumed carpet, mopped floors. Even swept the garage. Got the bill for Professional Cleaning ($ 95). Carpet cleaning ($ 85). Touch up painting ($ 50). They said their standards had not been met… wasn’t as clean as we had received the place. I guess we didn’t leave enough «Eau de wet dog» to match the smell of the carpet when we moved in (we had no pets). As far as the painting goes… not sure what they needed to paint… the layers of pea-​green paint on the walls were already thick enough to stop a howitzer shell.
I guess it’s been a while since I’ve rented, and this is a pretty common practice. Don’t plan on getting your damage deposit back.

My nightmare continues! We found a new place to move into but because they’re brand new apartments our move in date keeps getting pushed back. So we are still in this terrible place. Last week my car was hit! My brand new audi, that I haven’t even had for a year! 2015 audi keep in mind! And of course no note or anything! My car had damage to the back of it, and not on the bumper just on the light and upper trunk area. Meaning it was hit by a truck, a lifted truck. Well there is an employee here that drives a big black lifted truck and they were parked behind me the night my car was hit. His bumper is steel so of course and ther was no paint missing from my car because the light was the main thing that got hit! So I decided to confront him and ask. He came over with a big smile on his face, I asked if he hit my car and his response was «no my car doesn’t have any damage» and then I said well it wouldn’t, my light was hit and your bumper is steel. And he continued to say that I shouldn’t be mad that my car was hit because where I was parked wasn’t technically a parking spot. Even though I’ve seem other residents parked there and staff members parked there and no one has ever said you can’t park there, so I don’t get it. And I said to him oh so you’re justifying my car getting hit? With a smile on his face he says no just saying you shouldnt be mad! Hmm weird typically if you’re talking to someone who works at a place you live at and something bad happens you’d think they would be sympathetic and say omg I’m so sorry your car was hit, not justify it being hit while smiling the whole entire time! A few days later my mom saw this same employee throwing away a piece of my taillight when she was picking up my kids. It was night time. She asked him where he found it and he said he found it on the ground and pointed to where his car was. My mom knew where my car was parked and where he «found» this was not near where my car was hit! And when I went out there the day my car was hit it was all cleaned up so how did he find a piece 2 days later!?! I’m sure it was stuck in his bumper and he was trying to throw away the evidence. When my insurance company came to look at my car they said oh wow looks like a big truck hit you, one that’s not a normal size. Then even found the tiniest bit of black paint on my car! He said it must have been a black truck. I showed him the picture of the employees truck and my insurance guy said I’m 90% sure that’s who hit your car! I’ve told all of this to management and they’ve done nothing. I don’t feel comfortable knowing their maintenance man is coming into residents homes but has no respect for residents peppery! How sad. I can’t wait to get out of this place! save yourself, don’t move here!!!

I lived in a townhome at this property for 15 months in 2010 – 2011 and it was a very good experience, The maintenance and office staff were great. The few things that went wrong were usually resolved the same day as reported. Often, I emailed the issue in the morning before heading to work and it would be fixed by the time I arrived home. So, service was great. They even offered to replace light bulbs or fire alam batteries for me because the ceilings are so high. There were ceiling fans in living room and master BR which did a great job of keeping the unit cool on hot days. The downstairs office (off the garage) was always cool.
I lived in a courtyard area and during the summer, with open windows, you could hear loud voices or barking dogs from other units or kids playing outside. The neighbors were generally very nice and quiet and I liked the kids in my courtyard, since I have one, too. When you live in apartments, expect some noise. The worst of the noise was during the summer (again, windows open) with cars racing up and downhill past the complex. You expect that during rush hour, but not waking you up at 2am.
Once the major construction began in 2011, there was constant construction dust and dirt wafting into the unit, but of course, this was no fault of the property or the management. They did everything possible to keep me as a resident completely happy.
I left the unit very clean when I moved out and there was no damage, so I received my deposit back in full and it was promptly mailed to my new address. Going into the lease, I asked for the longest possible lease term which was 15 months. It worked perfectly as I’d planned to move far away at the end of the term. It was probably a good thing, because the lease renewal offer was a rent increase of around 20%!
The amenities are nice and clean. The exercise room was always clean and accessible. I loved the location and my view from the Master BR (and deck) was fabulous.

Lived here for just under 2 years. Clean grounds. quick responses to maintenance concerns. The office staff always was amazing to work with and I do miss living here. If you’re looking for a home this is a great area with many new things to do.

Management and maintenance leave a lot to be desired.
Upper management just forwards emails to the person you are having a problem with.
You will have no problem living here if nothing ever goes wrong!

Such a bad place to live. Lots of small dogs that bark around the clock. No parking, tons of door dings! Nothing gets fixed, no place for the dogs to walk. Employees enter your apartment without your consent. Way to expensive! Run from this place!

WOOHOO! My sister and I just renewed our lease with The Highlands at Wynhaven. We’ve been living here for a little over 5 years. We love it here, honestly. Seriously, why would anyone live somewhere that didn’t absolute adore for half a decade. We’ve seen staff turn over (it happens!) over the years, but each new person is just as welcoming as the last. The agreements made with the previous outgoing management is honored, which to me illustrates an immense amount of integrity. Essex Property Trust that oversees The Highlands at Wynhaven strives for excellence. More so than any other apartment complex I’ve ever lived in. How, you ask? In order to address package deliveries, you were offered an opt-​in service… the staff will deliver the package to you if you authorized the office staff to accept UPS /​FedEx /​USPS packages to your apartment. How wicked cool is that?! That’s just one example, too. The staff likes to open the pool sooner than later. And the list goes on. They do try hard to make it a community feeling each and every time.
At any rate, as I stated, I just renewed and proud to post it.
Carlos Bayne
Resident since 2008

The staff is rude and more concerned with making the sale then full hearted customer service. The apts are beautiful but you can get the same quality at other places and be treated 100x better. When you first walk in the apts with the attached garage it feels like you are walking into a hotel, there is not sense of home feeling. Every window you look out of is directed at a wall or another building. Not to mention there is so much construction in this area it takes an extra 20min to get through everything, especially on the weekend! If you like nature and even the slightest patches if grass this is NOT the place for you because everything is made of concrete, if you have a dog you get approximately 10 sq ft of grass 4 buildings down the way your dog can pee on. The units are beautiful but I would rather live in a less scale apt with better customer service and patches of grass.