Ruby’s Towing

So far a single star as they can’t even come for one and half hours just to assist. Too long a wait.
Whoops they just called and are on their way in 40 min instead of 1 hr 30 min. More later about their service.
Definitely 5 stars. Came and really tried but wouldn’t start so towed it quickly to Bellevue Barrier Volvo and they can figure it out for me. Appreciated attitude of Ruby’s Towing driver. Would rather get it towed and find out what happened in the long term.

Horrible. Incompetent. Careless. Inconsiderate.
Doug and I worked out a plan yesterday (that was approved by Larry over the phone) for me to pick up my car and pay for only the tow fee and tax TODAY. However Doug told Me that I would need to brief the gentlemen working with the deal we had made because he (Doug) nor Larry, (who are the bosses) would be there today.. .
AND NOPE, it sure wasn’t Larry or Doug or any of the same respect I received previously from either of them. It was some guy who acted like I was insane for even suggesting that the company had made such deal… He obviously had no knowledge of anything that had been said or done yesterday in regards to me &/​or my car. He suggested, «who is he going to believe; a stranger and take my word for it «. So it’s become very clear that he doesn’t consider me a costumer & has no intention on treating me like one.
He told me he would call me back after he called the bosses… He lied to me and told me that he was told to charge me the whole storage fee! That was NEVER SPOKEN ABOUT AND HIS BOSSES ARE THE ONES WHO DELT WITH ME!!! So why would they tell him the opposite of what they told me to have him call them about!!!
This guy is trying to scam me because I’m a female, I sound young and I’m sure pretty naïve! He wants to charge me more probably to pocket the money.
Oh and I called back to let him know they need to get there business organized and relay info better because THEIR lack of information and communication left me stranded and walking (because I got dropped off intending to drive my car home!) the guy just hung up the phone on me! GreAt customer service buddy!

This was my first towing experience and I couldn’t imagine it going any better! Ruby’s Towing is fast and efficient. They arrived in 15 minutes. Mike was friendly, knowledgeable, and accommodating. Great service!

Driver — Jason — got to my car much faster than the estimate I was given. He could not have been more polite or kind. He was quick and careful, got me to my car dealership and knew exactly where to go. He made a bummer of a situation actually pleasant! Thank you, Ruby Towing, for sending such a great and genuinely nice driver!

I needed a towing service on my mini van. My auto mechanic referred me to this company. When I called around 8 am, the man who answered the phone reluctantly asked me the size of my mini van. I couldn’t quite comprehend his question, and I said it was Chevrolet Astro mini van. He still demanded the size of the van??? I told him I would get the info from my auto mechanic and would call him back. When I tried to call him back in two minutes, no answer of course. I haven’t seen any towing company who couldn’t figure out the dimension of Chevrolet Astro mini van, or is it just they didn’t want to do it?
I called Smart Towing, and they showed up in 20 minutes and got it taken care of. They never asked me what the size of my mini van was either. LOL.

I got a flat tire and they arrived within about 20 minutes! The guy who changed the tire was personable and efficient. I was very impressed and happy to be able to get on with my day!

WARNING: Ruby’s will not tow /​move your vehicle unless the owner is present: apparently this is their company policy. Having looked at their other reviews, I guess I can see why they insist on this as maybe some people try and blame damage on them which Rudy’s believe they didn’t cause… but in my case the car in question was a beat up clunker so even if it got another scratch it would just add to the car’s character~
In my case, this was a giant pain. AAA had dropped the car to a local mechanic who couldn’t fix the problem with my car so it needed to get picked up again and taken to a dealership. The transfer tow was re-​booked through AAA and someone from Ruby’s called to confirm the tow and I advised who the contact was (the owner of the local mechanic shop), then he said «Ok» and hung up… 15 minutes later AAA dispatch called back and said they’d rejected the call as the owner wasn’t physically present! If that was their policy and the guy who called me said so I would have understood, but ending the call like they were on the way and hot potato-​ing it back to AAA to deal with is unprofessional in my opinion.

Had such a great experience this morning with Ruby’s towing. A nice man game to tow my car in Fall City and take me to North Bend. Great customer service, clean and safe.

The driver lost my tow hook cover during towing but the owner took care of it professionally and with my satisfactory. Thank you.

These guys were exceptional! After my car crash, they responded quickly. There was nowhere open for me to wait at that time, so the driver obliged my request to be left at Target where I could spend the long hours before a friend was able to pick me up. Even more impressive, they made my car’s stay at their impound easy, painless, and a good deal for all involved. Finally, when I cleaned out my totaled car today, Larry even helped me get my stuck CD out of the stereo! I would recommend Ruby’s to anyone, and am, considering this is my first ever Unilocal review!

These guys were awesome when my 20 year old daughter got stuck on I-​90 and needed assistance. I called from our hometown (finding them online) and they dispatched a tow driver immediately. They also called a repair shop for us, one they recommended, and assured me they could help her out ASAP. The driver was courteous and they were very helpful and concerned for my daughter’s safety. I would highly recommend them and was very happy with their response! Thank you.

The radiator in my Jeep decided to blow, and fluid was leaking everywhere. Fortunately I was in a grocery store parking lot. I called AAA at 4 pm, and Jason from Ruby’s was there before 5. VERY impressive, especially since AAA said there would be a two hour wait. Jason was super friendly, and the while experience was quick and relatively painless. Thanks Ruby’s!

Fast Reliable and affordable. Used them for towing our vehicle and they are great easy to work with. Unbelievable first time had a great experience with a towing company.

Since January Ruby’s towing and Eastside truck rentals has had a new owner, making a lot of changes for the better! His main goal is too get the shop updated, the trucks updated and looking good and the river’s striving for the best customer service possible! Also a good place to go at the end of the month for car auctions!

I have used Ruby’s for years. I own a repair shop, so I refer them regularly.
I feel that they are fair-​priced and quick to respond.
They are my local preference.