Squak Mountain Greenhouse & Nursery

I was discriminated against my disability and as well as the color of my skin. The young lady who seemed to be in her mid 30’s said «we don’t let retards or people from Mexico in our store.» I have Cerebral Palsy and a native born American with Mexican heritage. I discourage anyone from going here. Plus by the looks of things their prices are extremely over priced

Not open on Sundays? You’ve got to be kidding me. All week I was looking forward to Sunday (the one day both my husband and I have off work) so we could work on a re-​haul of our front garden. Only to find out that Squak Mountain isn’t open on Sundays. We were extremely disappointed. I think this definitely shows that customers aren’t the top priority, which makes us unlikely to give them our business in the future. If they want to have a six-​day work week that’s fine, I get it. But take Mondays off or something, not a day that the majority of working people typically set aside for leisure activities like gardening.

Recently went to this nursery as it close to us here in Issaquah and I wanted to support a local business.
The first time I went was on a quiet Friday afternoon and I was not acknowledged at all by any of the workers. Not a word. It was like I was a ghost. I decided to wait to make a purchase in part due to a complete lack of customer service.
This afternoon I tried again thinking that maybe it was too quiet last time and they were preparing for the weekend rush. No. Again not a single person said hello our asked if I needed assistance. Really? I selected my plants and went to the register where the staff person (a grown woman) did not acknowledge me or say thank you at the close of the sale. I was amazed and quite frankly flabbergasted that basic customer was nonexistent.
Clearly Squak Mountain has absolutely no concern about customer retention.

Stopped in for some advice for new shrubs. The staff member was courteous and helpful. Great selection and good prices.

I just returned there after a visit for the first time. I was looking for a Monkey Puzzle Tree as a surprise for my wife. I called and asked if they had any, was placed on hold and was promptly told yes they did. I drove to them and they had 2 sizes. The man that helped me was simply 5 star customer service. An awesome business with awesome employees.

This place seems like a good idea, but just never works out. Hours are terrible, they are employer-​centric and not customer centered. 9am-​5pm M through Sat, really? So you’re catering to people who don’t have jobs, basically? Has anyone really thought about what customers want? I work 8 to 5 or 6, and Saturday, I catch up on all the things I have to do, Sunday, I relax and garden. Yes, I get that your family started with a 6-​day a week philosophy, then take Monday off and shift your hours to 10 – 6, so normal working people can actually shop there. And when I get there, I feel that I am there at the whim of the employees, not them serving me. I have stood around waiting to be served. Employees generally did not have a «can-​do» attitude, except one time I was there. prices are pretty high for many items. Bottom line, nice store, I think the business could work a lot harder at thinking about serving the customers needs.

I recently moved from Issaquah, and one of the things I miss most is Squak Mountain Nursery. When I went there the other day, it was like seeing old friends again. I love that their professional, highly knowledgeable staff is all still there! The same ones that helped me with plant selections 15 or 20 years ago are still there with expert advice. Their prices are a lot lower than Molbak’s too. It’s worth the extra time for me to get there, and I always LOVE finding beautiful bird houses and gifts in their home department. Please don’t ever change:)

Have been here about 5 times and spent about 6 – 7 hours with their staff, including using their squawkscapes service. First truckload of plants and trees coming soon. Will update once planted and know how they are doing, but so far their staff has been very helpful, knowledgeable, and courteous.

Very helpful and informed staff. Love going there every spring to start our garden and get ideas.

After posting first a two star and then a one star rating, I was contacted by Matt, the owner’s son via Unilocal.I have been in contact with him by phone and I have to say that he/​they are very interested in keeping their customers and in bringing your complaints to a satisfactory result for all involved. Matt was reasonable, listened to my complaints, and assured me that he wanted my business back. He asked for photos of my baskets, which I supplied, and told me that I would receive, at no charge, a premier 16″ basket next season. A nice guy, a good solution. I’ll be back. Thank you, Matt!

Is zero stars an option? I was turned away 8 minutes before closing on Friday because, said the priestly woman behind the door, it was closed. Nurseries are located in out-​of-​the way places so I’d gone out of my way, after a busy work week and through heavy traffic, to get there. I think closing early on a customer — who was ready to drop $ 100+ — is poor form. I hope the owners are reading this.

Seriously? Not open on Sundays? I’m struggling to understand how you make any money but are not open on Sundays. Especially on Mother’s Day, the most popular day to shop for flowers in the entire year. Good luck, next time I want to spend hundreds of dollars on plants on Sunday, I’ll know to go elsewhere.

Received a gift cert to this nursery, which is about 4 miles from our home. Went to pick out one plant for our front yard. Arrived about 1:30 on a Tuesday afternoon. Went in, looked for assistance. Eventually saw three different people assisting others. Spoke to one, who said she would be right with us if we went (where she directed us). We looked at plants in the directed area, could not locate the names she gave us. Other people came, and they were assisted right away, we were not. We were there about ½ hr, got no assistance of any type. We found a plant, checked out, and there was an excess value of the cert over our purchase. We left, then picked out a small plant and returned to use the remainder of the cert. The clerk tried for over 3 minutes and could not get either register to work for our simple transaction. Three other employees passed too and fro and did not offer to assist or provide guidance. So all in all it was an unsatisfactory experience. We will not return. We recommend you find another nursery, or prepare to be snubbed-​unless you have some leverage we apparently lacked (we’re white, retired, casually dressed but not dirty or disshevled, and speak clear english).

This place was great — I am new to gardening (ok, I’m new to keeping things alive) and the staff was incredibly nice and helpful. Great space, great plant selection, and everything looked very healthy (as it should at a nursery!). After asking a question about the space in which I was planning on planting, one of the staff members actually took me around a good portion of the nursery to show me which plants would work best in that area. She probably spent a good 10 minutes with me — something I did not expect, but loved! Then later, as I was looking at a plant, she rushed over and let me know that that plant wouldn’t work for the area in which I had described — now that is what I call service!
Later, when we were loading our car with our purchases, another staff member came out of nowhere to help us load our car — service was beyond great here!

Squak had lovely facilities, a fairly large selection and decent prices. I must hold back a star because they seemed to offer less selection than Molbak’s, yet prices were not quite as good as the box stores like Lowes, so they are squeezed in between. But sometimes that’s a good place to be. And the location is just charming.

My husband and I embarked on our first landscaping project this summer, and the people at the Squak Mountain Nursery helped us in each step of the process. They were great!
They offer a free service by called the «SquakScape» where they help you plot out your yard, and help you pick out the best plants based on what you like. We found this to be a great service for newbie landscapers. When we created ours, the staff was very helpful and spent about an hour going through the nursery with us. They have even been helpful when we have called them with follow-​up questions.
HIGHLY RECOMMENDED!