Star Images

Star Images got our original order and corrected order, both wrong. Ended up cancelling and getting a refund. In this day and age of photo processing, dealing with a company that gets orders incorrect, is technically inept, and doesn’t value customers highly is not worth the trouble.

I just had the most amazing experience with Tracy at Star Images — I emailed Star Images to see if they had a picture on file of my son from 2011 so that I could have a reprint done. Tracy responded right away and after several emails and some detective work on Tracy’s part, she found the image and provided me with easy instructions to reorder. She is also throwing in a memory mate cut out for me free of charge! Awesome customer service!!!

I don’t think they could have done any worse! We had little league photos taken and my order was over charged 4 times, they only sent us the team photo, not their individual photos, AND they didn’t get them back to us before the season ended, they had to mail them out. When I tried to contact them via email and phone, there is no response. Even though they say they will respond in 48 hours. I hope we NEVER have to deal with this company again. Or I WON’T be ordering photos, I’ll take my own. Thanks!

I’d say this company has terrible service, but it’s more like «nonexistent» than «terrible.» We ordered our son’s pictures online and they «lost» them. We sent repeated emails to them to try to get the issue corrected. They finally replied to one of these emails out of five, saying that the pictures would be sent out, but they still haven’t arrived as I write this (three weeks later). They’ve ignored follow-​ups since then.

This company has No Customer Service and does not care about the customer. For a company that handles the memories of young children, they are horrible. We ordered a picture cd, and it has been months and we never received the disk. I was the coach of the team and I didn’t even get the courtesy of an eta. I have spent a week trying to reach them by email and they don’t even respond. I called and their voicemail says how much they value their customer and that is why emailing them is the best way to reach them. What a joke!!! As long as I am coaching, I will never, ever, ever, ever use them. I have a Nikon and I will take pictures of the kids and give the parents picture disks. How hard is it to burn a freaking CD and stuff it in the mail??? Bad, bad, bad. No product, no return email, no answering the phone and a sad child and relatives who get no pictures after their youngsters first season of football. Shameful.

This company has horrible customer service. We ordered a picture cd, it took a very long time to receive and when we did receive it it was blank. Spent a few days trying to reach then by phone and email. Only got an email response saying they will get another one out to us. They also stated it was the first year they are doing cds and that is why it is taking so long. As of right now 20 June 2015 we are waiting for our second cd. So far this company has done little in the way of being helpful to the customer. I sincerely hope they figure it out and that our cd gets here promptly. I would recommend getting pictures else where.

My child’s school had this company take the children’s individual and class picture. Bad mistake! It took them almost two months to send the pictures back to school. Every time the Director inquired when will the pictures be done, they kept on pushing the date with excuses. Unacceptable. To top it off, the picture quality is horrible. The photo is blurry/​glazed out and looked like someone took it with their cell phone. Not happy and I hope the school takes notice with all the complaints to not do business with this place again!

Order online, and it took them a month and a half to send them out. I had to send them an email and they «lost» our order. How professional. Then, when I finally received the images, the photo quality was horrible. They did a horrible job editing it and it just did not look nice at all! I am not happy with this company! The only good thing was that they replied to my emails quickly other than that, there’s no way I’m ordering from them ever again.

The photographer that came out to our event was AWESOME with our kids! They were very professional and easy to deal with. Anyone who can get 60 kids to sit still and smile at the same time has my vote!