Woo Dawn DMD MSD

Terrible customer service! I have been bringing my kids to Dr. Woo’s office for the last nine years. My friend recommended her office because of the wonderful hygienist. Unfortunately, the hygienist left after couple years. We stayed because her office was OK until recently.
My 12 yo son had an appointment for teeth cleaning in August. During check out, I was surprised that my co pay was much higher. When I asked Ms. Lee why, she said it’s because of Obama care or my insurance policy might have changed! We have had the same insurance since 2012, we always paid the same amount for cleaning. I reluctantly made the payment but was sure I would get the money back once my EOB comes. I got a even bigger surprise when my EOB came, I owe even more! It seems Dr. Woo raised her fee and my son got a uncovered fluoride treatment without my consent!
I contacted Dr. Woo’s office right away, and sent her numerous emails explaining the situation. She finally called me back after two weeks. She said it’s the patient’s responsibility to know how many times the fluoride treatment was covered. I was in the waiting room with my 2 yo during that appointment. How could I object if I didn’t even know he was going to get the fluoride! We have been a royal customer for nine years, I can’t believe this is the way she treats us. As for her examining fee increase, that’s because she under billed us before!
We are definitely not coming back!

Terrible Customer Service and Appointment Policy. Not fun for kids.
When our insurance switched to Delta Dental PPO we started seeing Dr. Dawn Woo. Our previous dentist liked to do multiple fillings in one sitting and my son (then 5) was a little freaked out. We switched to Dr. Woo to give him a change of setting and allay some of his fears. Dr. Woo and her hygienist were wonderful at the first visit. They played a cups and water game and really helped him feel at ease. Luckily, neither of my kids needed any fillings with her. Unfortunately it was downhill from there.
Our first warning sign came at the end of the visit. Our previous dentist had a fun system with tokens where the kid could pick a prize from a vending machine. The prizes were small but there was a lot of variety and the kids loved the tokens.
Dr. Woo has a drawer with about 8 cheap little toys that look like they came from a drive thru. My kids don’t even want one of the toys most of the time. Every single time we go to Dr. Woo’s office they ask if there are new toys. I even thought about buying my own toys to help make going to the dentist more fun for them.
Another concern is that the waiting room and office is almost always empty and they have numerous signs stating that they are accepting new patients. Most pediatric dentists are packed all the time.
I also wanted to get my son in 3 times a year as he has challenges with his teeth. I offered to pay the full cost of the extra visit as insurance will cover only 2 visits per year. They grudgingly agreed to the extra visit but then didn’t even do a complete cleaning. I chalked this up to a miscommunication and agreed to go back to just 2 visits per year at Dr. Woo’s suggestion.
Then there is there appointment policy. I try to make my kids dentist appointments a year in advance so that I can get an after school time. The previous receptionist, Ronda, made a future appointment. Then Ronda left and the new receptionist Ms. Lee told me Dr. Woo had changed the policy and now they would only book 6 months out. Again, I tried to adjust to their policy even though it meant ending up with a time slot that requires me to pull both of my kids out of school early to get just one of them to the dentist. They also send an email four weeks prior to the appointment to confirm, but they do not call the day before. This is ridiculous. Every single office I know of calls, texts or emails a day or two before the appointment to confirm. I am very good about keeping up with my calendar but it is helpful to get that call the day before just to make sure there was no confusion. Again I suppose I could adjust and just call them the day before to confirm.
I could have put up with all these annoying things if the service was stellar but it is just ok and as I mentioned earlier my kids are not excited to go to Dr. Woo’s office.
The final straw was today. I booked a morning appointment 6 months ago for my son. I confirmed four weeks ago. I stopped by and called to find out if they had an afternoon appointment and their office was closed. I sent an email to find out if it would be possible to move my son’s appointment and this is where things went south. This is what I sent to them
«Would it be possible to change this to an afternoon appointment? Our schedule varies day by day so it might be easiest if we schedule by phone»
I was expecting them to reply to the email or call me. Instead Ms. Lee CANCELLED my son’s appointment with no email or phone call to me. I assumed that they didn’t see the email or that it wasn’t possible to reschedule so we showed up at 10:30am today. When Ms. Lee couldn’t find our appointment we figured out that we had a «miscommunication.» She initially told me Dr. Woo was unavailable and said the first available appointment was 9:30am the next day due to a cancellation. I insisted on seeing Dr. Woo, she left for a long time and returned with Dr. Woo. Then they spent some time looking at my email on the computer after which Dr. Woo supported her receptionist’s decision to cancel our appointment with no notification. Then she asked me to step to one side so we could discuss further. She mentioned that they had a family of 3 cancel that morning due to a family issue so she could squeeze my son in. Then she backtracked and said she was feeling uncomfortable that I was upset and tense. I said that going forward it would probably be best if we found a new dentist and asked if she would still see my son today. She said she didn’t want to see him. Keep in mind it has been six months since his last visit so now he is going to have to wait to get in a see a new dentist. Obviously she is more concerned about her «comfort level» then the well being of her patients.
Well Dr. Woo has lost our business and I strongly suggest you think twice before taking your children to this practice. There is a reason their waiting room is always empty.

I can’t say enough about Dr. Woo. Took both my kiddos in for fillings yesterday and my daughter went first. She was so scared and was crying and was asking about the shot to numb her mouth. Dr. Woo didn’t lie to her and tell her there was no shot, but gently explained that she would never hurt her, that it would be ok, and tried to reason with her with respect and compassion. Then for the whole time she was filling her tooth Dr. Woo sang her every Disney song in her repertoire. My daughter loved it, was calmed, and I was so touched that she put so much energy into making her feel better. She did the same thing with my son and sang the same song 3 times in a row when he requested it. Both of my kids love her and can’t wait to go back… not too sure if that is a good thing or not! Told them we could go back for cleanings but lets not try to get cavities just so we can see Dr. Woo again! The technicians are wonderful too!
Love this place. You won’t be disappointed :))

Our first visit was great and I can see how kids could really like the place. The waiting room is very kid oriented and fun. However, when we went in for my daughters filling the experience became a nightmare. We were referred here because when the dentist at Bright Now Dental tried to numb her up for the filling she discovered that she was not able to numb that area and my daughter was feeling pain with any drilling. She had already had three other fillings with no problems at all, but for some reason this area wouldn’t get numb. We were told that going to a Children’s dentist would be better because they had more tools and ways to make sure that the area was numb before working on it.
When we went to Dr Woo for the filling my daughter was in tremendous pain again. I was told that my daughter was numb but she was just worked up over the sounds and pressure of the tools. I explained that her other fillings went just fine and that she was not afraid of the tools, but I was told that she couldn’t possibly be feeling the drilling. My daughter squeezed by hand so tight that I thought she was going to break it. She is only 6 years old and would only have that much strength if she were in real pain. I became sick to my stomach watching her go through so much pain. I know that these dentists are constantly dealing with kids and parents who over react to every little thing, but I know my daughter and I know she was in pain and I would have liked to have been listened to when I explained this.

This pediatric dentist is the best we’ve ever seen. If I’d had a dentist like Dr. Woo when I was a kid, I probably wouldn’t be afraid of the dentist at all. But I had no-novacaine-that’ll-teach-you sadists, and it’s hard to make me go!
Dr. Woo is great with kids. She’s sweet, she has a gentle voice, and most importantly, she has tiny little hands, perfect for maneuvering around kid-​sized mouths. She sings the kids songs while she works on them! And she actually has a nice voice, so you won’t grimace while you hang out with your kiddo.
The waiting room is kid-​appropriate, with a hiding place that has comfy beanbag chairs and movies going. But you won’t have to wait long; the office is efficient and they will be ready for you on time. They are also really good at handling the insurance stuff.
Their registration forms are even online. That is SO helpful to busy parents! You can also make appointments online and they will always call or email to remind you of appointments.
She doesn’t see any adults, but her husband, Dr. Peter Hyusing, is in practice right across the hall from her.